Guesty

Cost effective channel management

Vorteile:

Easy to use and good support. Only pay when you have bookings.

Nachteile:

Nothing it works well for us we don’t have any issues

Love Guesty 5 Years on

Kommentare: Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Vorteile:

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Nachteile:

Slow to roll out some products, hard to give feedback about poor functionality with products

In Betracht gezogene Alternativen: Streamline

Warum Guesty gewählt wurde: Much greater options in Guesty and integrations

Gründe für den Wechsel zu Guesty: Yes, he had a much easier user interface

Started out great, last 6 months have been a nightmare!

Kommentare: when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Vorteile:

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Nachteile:

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

We highly recommend Guesty

Kommentare: We use Guesty to manage a number of vacation rentals and our lives are easier since we started using it.

Vorteile:

Guesty has been great for all our rental needs.

Nachteile:

We have absolutely no complaints about this software.

Guesty is a Great Solution for Vacation Rental Management

Kommentare: My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Vorteile:

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Nachteile:

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Guesty is Amazing!!!

Vorteile:

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Nachteile:

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Long Time User

Kommentare: Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers.

Vorteile:

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Nachteile:

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Worst service ever

Kommentare: I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

Vorteile:

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Nachteile:

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

In Betracht gezogene Alternativen: Avantio und Hostfully Property Management Platform

Warum Guesty gewählt wurde: They forced us into it by not providing support for Kigo

Zuvor genutzte Software: Kigo

Gründe für den Wechsel zu Guesty: We were forced into it due to the nature of losing access to Kigo

No PM software is perfect

Kommentare: Overall, the experience is positive and Guesty offers the best option for what our company needs.

Vorteile:

The customer service team is the best part about Guesty. They are very quick to respond and help.

Nachteile:

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Look no further, Guesty is the clear choice!

Vorteile:

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Nachteile:

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Fantastic CRM

Kommentare: The system was easy to learn but does need further development to be 5/5. [sensitive content hidden]
however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.

Vorteile:

The best thing about Guesty is the backup support from [sensitive content hidden] our CRM. He is on the ball and always ready to assist in any way he can.

Nachteile:

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Working with Guesty is Fantastic!!!

Kommentare: The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.

Vorteile:

Working with Guesty is Fantastic!!! Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Nachteile:

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Reliable and easy-to-use channel manager

Kommentare: Very good. The customer service is excellent and having a dedicated person allocated to me makes a difference.

Vorteile:

It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month!

Nachteile:

The pricing. They could offer more bundled packages to make using other products in the suite more affordable.

Good service but pricy.

Kommentare: Good. I like it but will love to have some pricing in between a flat fee and a percentage per transaction.

Vorteile:

Manage all my properties at one spot. Advanced Analytics.

Nachteile:

Price and tipe of pricing. Some months that we don't have bookings it's hard to pay.

Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Kommentare: Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of 10% processing fees. They basically are telling me too bad I should have read the disclosure closer. There is a lot to do to onboard and I missed it. Guesty is relentless about encouraging nervous new users to buy there add ons. I also have my 5 different LLCs set up to be billed for Guesty Management Software separately, and they keep billing one account, which causes overdraft issues. I keep getting the run around saying they are aware of the issue, and are forwarding to the correct team - BUT IT HAS BEEN OVER 3 MONTHS WITH NO HELP.

Vorteile:

I like the synchronization of channels, and the calendar.

Nachteile:

Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.

Good software

Vorteile:

THe software has a lot of fetaures, very complete

Nachteile:

The pricing, which is higher than its competitors

Guesty is number #1

Vorteile:

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Nachteile:

Pilot programs can take time to kick off, but mostly once running they work well.

Excellent Stuff

Kommentare: Guesty has played a critical role in helping us understand where our business is going.

Vorteile:

All in One. Property mangement excels with Guesty

Nachteile:

Limited financial information on cancelled reservations.

Use Guesty as a last resort

Kommentare: They are a good stepping stone to help you gain the knowledge and experience needed when determining what you want from a software company. We are exploring alternatives, but at least we now know what to look for because of how bad it is at Guesty.

Vorteile:

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Nachteile:

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Guesty Review

Vorteile:

[sensitive content hidden] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.

Nachteile:

Everything is going well. [sensitive content hidden] always assists us whenever there are issues

Excellent Communication, Powerful Software, and Time-Saving Automation

Vorteile:

I had an outstanding experience with Guesty. Their communication and support were top-notch, ensuring our needs were met promptly. The software provided all the necessary tools for scaling our business effectively. The automation features saved us valuable time. Highly recommended!

Nachteile:

For us, simply the trust accounting that meets Australian regulations.

i like guesty

Vorteile:

easy to use, easy to figure things out

Nachteile:

sometimes i get confused but it gives you an error msg

Guesty is the best!

Kommentare: My company transitioned from Salesforce to Guesty and it has been the best decision! The customer service has been amazing! [sensitive content hidden] is so easy to get a hold of, knowledgeable and always willing to help! I also love the platform it is so easy to use! Thank you!

Vorteile:

I love how easy it is to use and how easy it is to find all the answers to any questions I might have

Nachteile:

Nothing I can think of ! This platform has been so easy and efficient to use!

Guesty has been an amazing PMS for Misfit Homes in Nashville

Kommentare: At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Vorteile:

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Nachteile:

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.

Guesty is integral to our buiness

Vorteile:

We've been using Guesty for several years and the software is key to keeping our company organized. There are a lot of moving parts in the busy world of nighty rentals and we couldn't manage the volume of properties in our portfolio without Guesty. Using Guesty is like having an amazing employee who works non-stop to make our business successful.

Nachteile:

There are occasional glitches but they are usually worked out by Guesty Help efficiently.