Wer verwendet Guesty?

Airbnb- und Ferienimmobilienvermieter, die ihr Geschäft durch Automation, effizientes Management und mehr Präsenz voranbringen wollen.

Was ist Guesty?

Guesty ist eine SaaS-Plattform für Unternehmen im Bereich Ferienwohnungs- und Ferienhausvermietung. Dutzende von Buchungsplattformen werden unterstützt. Alles, was man für die Immobilienverwaltung braucht, ist in dieser robusten Plattform enthalten: Kanalverwaltung, einheitlicher Posteingang, aktualisierter Buchungskalender, Automatisierungswerkzeuge, sichere und einfache Zahlungsverarbeitung, Berichtswesen und sogar rund um die Uhr verfügbare Experten für die Kommunikation mit den Gästen. So gelingt der Urlaub garantiert. Mit Guesty haben Immobilienverwalter ihre gesamten Aktivitäten im Bereich Ferienimmobilien zentral im Griff.

Guesty – Details

Guesty

https://www.guesty.com/

Gegründet 2014

Guesty – Preisübersicht

Guesty bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Guesty findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Online

Guesty Funktionen

Channel Management Software
Auftragsmanagement
Bestandskontrolle
Bonus-Management
Chancenmanagement
Kampagnenmanagement
Kanal-Analytik
Leadmanagement
Partnermanagement
Produkt-Management
Wiederverkaufs-Management
Arbeitsauftragsverwaltung
Eigentümer-Aussagen
Gasterlebnis-Management
Gästekommunikation
Haushaltungsmanagement
Kontaktmanagement
Leadmanagement
Lieferanten-Management
Provisionsmanagement
Reservierung-Management
Zahlungsabwicklung
CRM
Catering
Einzelne Immobilie
Für die Ferienvermietung
GDS-/OTA-Integration
Instandhaltungsmanagement
Integrierte Buchführung
Marketing-Automatisierung
Mehrere Immobilien
Mitarbeitermanagement
Online-Buchung
Treueprogramm
Verkaufspunkt POS
Verlängerter Aufenthalt

Guesty – Nutzerbewertungen

Zeigt 5 von 103 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.4/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.3/5
Matt F.
President
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.3.2019

"Guesty is enabling the next phase of growth for our short-term rental business!"

Kommentare: Bottom line is this - Guesty is the best capitalized company in this space (just raised an additional $35 million to continue scaling their offering) and in my opinion (I advise a number of startups, so I have a good read on this) they are putting this capital to great use through 1) Pushing feature updates rapidly; 2) Spending money on customer service and customer success; and 3) Developing class-leading relationships with all of the major booking platforms to ensure ever-better integrations.

Vorteile: -Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with.
-The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team.
-Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!).
-I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!).
-The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

Nachteile: All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

  • Quelle des Nutzers 
  • Bewertet am 30.3.2019
Peter F.
Ejer
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 22.7.2019

"Easy to use and powerfull features"

Kommentare: We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Vorteile: Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website.
Absolutely love their Multicalendar. Gives a great overview of current bookings.

Nachteile: Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

  • Quelle des Nutzers 
  • Bewertet am 22.7.2019
Jared H.
CEO
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.1.2020

"Don't wait any longer!"

Vorteile: Do not hesitate in making Guesty a part of your business. This company has allowed us to grow from start-up to a thriving Short-Term Rental Management company in record time. Guesty's development team takes great pride in creating the tools and resources we need to operate at peak performance. The customer service representatives are always available 24hrs a day and make our jobs so much easier. Give this company 6 stars!

Nachteile: CRM and CSSM features would be nice to have but they are in the pipeline and are coming soon!

  • Quelle des Nutzers 
  • Bewertet am 2.1.2020
Wesley S.
President
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    4/10
  • Quelle des Nutzers 
  • Bewertet am 21.3.2019

"Excellent Software, Terrible Support"

Kommentare: Overall:
The software is good, and integrations are good. Not the best, as many are far better in some respects.
The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market. I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them.

Vorteile: Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Nachteile: Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

  • Quelle des Nutzers 
  • Bewertet am 21.3.2019
Alexander M.
Property Manager
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 3.1.2020

"Great PMS with lots a features"

Kommentare: It's a great property management software with lots of features, price is on a commission per booking and it's low compared to other companies.

Vorteile: Lots of features
Very easy to use software
Initial support to configure very helpfull
API
Easy channel manager
Booking Engine

Nachteile: Lack on integrated website customization, very limited features.
Can not send invoices or do split payments
No phone support

  • Quelle des Nutzers 
  • Bewertet am 3.1.2020