Wer nutzt diese Software?
Thematic works across all sectors, but brings most value for enterprise-level companies with 100,000 or more customers, both in B2B, B2C.
Durchschnittliche Bewertung3 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis.
We help enterprises to analyze survey responses, reviews, support tickets and other sources of feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors.
- We uncover insights that help you build a better customer experience
- Understand each departments impact on customers
- Identify what matters to customer segments
- Sammlung mehrere Kanäle
- Forschung mit gemischten Methoden
- Qualitative komparative Analyse
- Quantitative Inhaltsanalyse
- Statistische Analyse
- Boolesche Suchabfragen
- Grafische Präsentation von Daten
- Prädiktives Modellieren
Die hilfreichsten Reviews für Thematic
Bewertet am 26.1.2019
Fantastic platform - highly recommend!
Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.
Vorteile: Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics. Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business. The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.
Nachteile: Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.
Bewertet am 9.1.2019
Everything we need
Kommentare: Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.
Vorteile: Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores!
Nachteile: Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs.