Wer nutzt diese Software?
KMUs und Unternehmens. OXON-Funktionalitäten können für Unternehmen mit bis zu 1.000 Mitarbeitern verwendet werden. OXON ist ähnlich wie Genesys und hat noch bessere Funktionen für das E-Mail-Ticketing und die Benutzerschnittstelle.
Durchschnittliche Bewertung12 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 39,00 $/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- OXON Tech
Der beste Weg, um deine Geschäftskommunikation an einem Ort zu verwalten. OXON Fokus ist: 1. Omnichannel Customer Support 2. Vertriebsteams und Telemarketing 3. persönliches E-Mail-Marketing 4. Agentenmanagement und Kundenerfahrung Insights OXON ist eine Cloud-basierte Kontaktcenter-Managementsoftware, die Kommunikationsfähigkeiten auf Unternehmensebene bietet und ermöglicht, Web-Chat, E-Mails, Sprachanrufe, SMS und Social-Media-Support auf einer einzigen Plattform zu betreiben.
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für OXON
Bewertet am 2.2.2017
Kommentare: It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..
Easy to use
All in one place
Easy API connection with our systems
No skype integrations
No Linkedin lead generator
No mobile application
Bewertet am 2.2.2017
Amazing for sales teams that make outbound sales calls. 5 STARS
Kommentare: We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Vorteile: Very good overall experience. Have not seen anything better in terms of product value for money.
Nachteile: Cloud based
Bewertet am 15.4.2019
Great solution for companies with communication problems
Kommentare: Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.
Vorteile: Convenient monitoring of all company's interactions and communications, both internal and external.
Nachteile: Don't care much for the minimalist design, other than that everything works great
Bewertet am 23.4.2019
Strong reports and historical analytics
Kommentare: This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.
Vorteile: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
Nachteile: We can't track how much time was spent on calendar tasks.
Bewertet am 9.4.2019
Great software without any investments required
Kommentare: After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.
Vorteile: Adds way more value than it costs. Instant return on investment.
Nachteile: Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.