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Was ist OXON?
Der beste Weg, um deine Geschäftskommunikation an einem Ort zu verwalten. OXON Fokus ist: 1. Omnichannel Customer Support 2. Vertriebsteams und Telemarketing 3. persönliches E-Mail-Marketing 4. Agentenmanagement und Kundenerfahrung Insights OXON ist eine Cloud-basierte Kontaktcenter-Managementsoftware, die Kommunikationsfähigkeiten auf Unternehmensebene bietet und ermöglicht, Web-Chat, E-Mails, Sprachanrufe, SMS und Social-Media-Support auf einer einzigen Plattform zu betreiben.
Wer verwendet OXON?
KMUs und Unternehmens. OXON-Funktionalitäten können für Unternehmen mit bis zu 1.000 Mitarbeitern verwendet werden. OXON ist ähnlich wie Genesys und hat noch bessere Funktionen für das E-Mail-Ticketing und die Benutzerschnittstelle.
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Bewertungen über OXON
Amazing for sales teams that make outbound sales calls. 5 STARS
Kommentare: We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!
Vorteile:
Very good overall experience. Have not seen anything better in terms of product value for money.
Nachteile:
Cloud based
Great solution for companies with communication problems
Kommentare: Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.
Vorteile:
Convenient monitoring of all company's interactions and communications, both internal and external.
Nachteile:
Don't care much for the minimalist design, other than that everything works great
Strong reports and historical analytics
Kommentare: This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.
Vorteile:
We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
Nachteile:
We can't track how much time was spent on calendar tasks.
Overall great software
Kommentare: The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!
Vorteile:
Easy to use software. Friendly and helpful support team.
Nachteile:
I cannot find a single negative thing about it.
Great software without any investments required
Kommentare: After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.
Vorteile:
Adds way more value than it costs. Instant return on investment.
Nachteile:
Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.
