--- description: Detaillierte Informationen über Vonage Business Communications zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Business Communications Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Vonage Business Communications](/software/159047/vonage-business) # Vonage Business Communications Canonical: https://www.capterra.com.de/software/159047/vonage-business Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/159047/vonage-business?page=2) > Erschwingliche, einfache und zuverlässige Telefonanlage - Mobile Integration, Web und Video-Conferencing und über 40 geschäftsrelevante Funktionen. Erfahre mehr > > Bewertung: **4.0/5** von 320 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 320 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Vonage - **Region**: Atlanta, USA - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 19,99 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Berichterstattung / Analyse - Bildschirm teilen - CRM - Call-Center-Management - Computer Telephony Integration - Dashboard - Echtzeit-Chat - Filesharing - IVR - Kollaboration mehrerer Nutzer - Kontaktmanagement - Mobiler Zugriff - Multi-Channel-Kommunikation - Privater Chat - Präsentations-Streaming - SIP-Trunking - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Audio und -Video ## Integrationen (6 insgesamt) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [Videokonferenz Software](https://www.capterra.com.de/directory/31895/video-conferencing/software) - [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (860 reviews) 3. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (915 reviews) 4. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 5. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Nutzerbewertungen ### "Reliable Business Communication with Room for Improvement" — 5.0/5 > **Isaac** | *25. Juni 2025* | Import und Export | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. > > **Nachteile**: The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. > > Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. ----- ### "If you make heavy calls. Take this \!" — 4.0/5 > **Mirza Abdul Ghafoor** | *23. Oktober 2022* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good \! > > **Nachteile**: Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market \! > > Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. . ----- ### "WORST BUSINESS COMMUNICATION SERVICE" — 1.0/5 > **DONALD** | *7. Juli 2025* | Versicherung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” > > **Nachteile**: “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” ----- ### "Outstanding call center solution." — 4.0/5 > **Aaron** | *10. April 2025* | Erholungseinrichtungen & -dienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. > > **Nachteile**: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. > > Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. ----- ### "Success with Vonage" — 5.0/5 > **Bailey** | *12. Mai 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient. > > **Nachteile**: It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup\! > > Having Vonage as a part of our daily routine really has improved our overall efficiency. ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/159047/vonage-business?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/159047/vonage-business) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten