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seit 15 Jahren bei der Softwareauswahl
Vonage Business Communications
Was ist Vonage Business Communications?
Die kostengünstige Business-Plattform bietet einen Plug-and-Play-Dienst, der via High-Speed-Internet läuft. Sie erhalten über 40 geschäftsrelevante Funktionen, mobile Integration und integrierte Tools für Amazon Chime Pro. Die Aktivierung ist einfach, keine Vor-Ort-Installation ist erforderlich und Monat-zu-Monat-Verträge stehen zur Verfügung. Und der Service wird durch ein komplettes Team von Vonage-Service und technischen Fachleuten unterstützt.
Wer verwendet Vonage Business Communications?
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Vonage Business Communications
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Bewertungen über Vonage Business Communications
Unstable Technologie and no Support
Kommentare: Die Plattform ist okay. Nicht besser oder schlechter als die Wettbewerber. Aber die technische Umsetzung ist eine Katastrophe wie oben beschrieben. Der Fehler von Vonage hat uns sehr viel Geld gekostet und es gab bisher kein Entgegenkommen von Seiten Vonage's.
Vorteile:
Vonage hat nichts besonderes, die Plattform ist aber optisch okay.
Nachteile:
Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.
Great product for small companies
Kommentare: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.
Vorteile:
It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
Nachteile:
Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.
Vonage Business Communications was just ok
Kommentare: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Vorteile:
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Nachteile:
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
Easy to Use VIOP Service
Kommentare: We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.
Vorteile:
Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.
Nachteile:
As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.
In Betracht gezogene Alternativen:
Look elsewhere if considering Vonage (Telesphere)
Kommentare: Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.
Vorteile:
Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.
Nachteile:
Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.
