Cloudbeds

Zeitverschwendung

Kommentare: DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.

Vorteile:

Es war ok - es funktioniert für manche Leute.

Nachteile:

Nicht flexibel genug - linked listings gehen nicht, zB

Overall recommended but hope you can make some improvements

Vorteile:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Nachteile:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Get your business running in a couple of hours!

Kommentare: Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vorteile:

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Nachteile:

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product

Kommentare: Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works.

Vorteile:

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Nachteile:

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

If you can get past deployment you will like the software.

Kommentare: Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.

Vorteile:

Google Hotels Integration was the primary reason for the move.

Nachteile:

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on.

In Betracht gezogene Alternativen: Lodgify

Warum Cloudbeds gewählt wurde: We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Zuvor genutzte Software: Lodgify

Gründe für den Wechsel zu Cloudbeds: Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.