Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Cloudbeds
Was ist Cloudbeds?
Cloudbeds ist eine einfach zu bedienende Suite für das Gastgewerbe, die Hoteliers eine zentrale Lösung bietet, um ihr Hotel einfach und effektiv betreiben können. Mit Cloudbeds hast du einen Login und ein System, das immer synchron ist. Die Suite umfasst ein PMS, eine Buchungsengine, einen Channel-Manager mit über 300 Verbindungen, ein Ertragsmanagementtool und Zahlungen. Tausende von Gastgeber*innen in über 148 Ländern vertrauen auf diese Lösung, die Kund*innen dabei hilft, mehr Reservierungen und zufriedenere Gäste zu erzielen.
Wer verwendet Cloudbeds?
Cloudbeds funktioniert am besten, aber nicht ausschließlich für kleine bis mittelgroße unabhängige Immobilienbesitzer, Hotels, Hostels, Pensionen, Privatzimmer, Pensionen, Ferienhäuser, Ferienwohnungen, Campingplätze und vieles mehr.
Du bist nicht sicher, ob Cloudbeds das Richtige ist?
Mit einer beliebten Alternative vergleichen

Cloudbeds
Bewertungen über Cloudbeds
Zeitverschwendung
Kommentare: DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.
Vorteile:
Es war ok - es funktioniert für manche Leute.
Nachteile:
Nicht flexibel genug - linked listings gehen nicht, zB
Antwort von Cloudbeds
vor 3 Jahren
Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at support@cloudbeds.com and reference this review if you would like to discuss further. Thank you again for providing your feedback.

Overall recommended but hope you can make some improvements
Vorteile:
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
Nachteile:
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
In Betracht gezogene Alternativen:
Cloudbeds, easy to use, very functional.
Kommentare: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).
Vorteile:
It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.
Nachteile:
There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.
Antwort von Cloudbeds
letztes Jahr
Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.
We are happy to use Cloudbeds
Vorteile:
Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.
Nachteile:
Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.
Antwort von Cloudbeds
letzten Monat
Hi Jehiel, Thank you for taking the time to share your feedback about Cloudbeds platform, problem solving, and support tool. We appreciate it!
manager
Kommentare: They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.
Vorteile:
They have a turnkey solution, although many other PMS providers have it as well.
Nachteile:
By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.
Antwort von Cloudbeds
letzte Woche
Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.