ZoiPer

Kommentare: Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful!

Vorteile: Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

Nachteile: All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

Kommentare: We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.

Vorteile: I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are. There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients. We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Nachteile: Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

Kommentare: 2 years ago I had to find a suitable solution to manage my communications while traveling abroad.
Zoiper is free or cheap on my opinion and provides globally a very good service.
Like I said I had issues over slower networks from times to times but I guess it was more related to the networks.
I would say if you need to setup a VOIP solution on different devices (Desktop, mobile...) Zoiper will do the job, it is worth to give it a try.

Vorteile: - It is quite easy to setup with your own SIP - I use Twilio myself and it works fluently
- I had a few questions last year and I found out there is a forum for help.
- There are some premium options, not expensive for a solo user. I don't know how it works for teams.
- I can use it on my Windows laptop and my Android mobile

Nachteile: - After more than 1 year and a half using the free version, It seems that if the network is a bit slow communications are not very good.
I had sometimes troubles over Wifi but globally over 4G it is usually fine.
- There are technical options for communications, networks, sound... not always very understandable for non-specialists I think.

Kommentare: Its very good application and has good voice quality. except the licence usage policy everything is awesome

Vorteile: This VoIP application has all the options one can think about for a VoIP phone.
It has both Desktop and mobile application available.
You can transfer a call you someone you want without disconnecting a call and can mute the caller too.
It also support mute and call disconnection button of headset.
Using the free version you can't use all feature but entertain every single call you get.
You can also setup a conference call and invite people in your conference.
You can use zoiper Chrome extension to dial right from your browser.

Nachteile: It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work.
it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one.

Kommentare: Simple, affordable and great SIP solution that allows end users to grow.

Vorteile: It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center.

Nachteile: Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view.