Wer verwendet 3CX?

geeignet für Unternehmen jeder Größe und Ausrichtung, welche Telekommunikationskosten sparen möchten

Was ist 3CX?

3CX bietet eine Open-Standard IP-Telefonanlage mit integrierten Unified Communications Funktionen out-of-the-Box. Die Kommunikationslösung vereinheitlicht Telefonie, Webkonferenzen, Chat und Mobilitäts-Features bis hin zu erweiterten Callcenter-Funktionen auf einer Plattform zu einem Bruchteil üblicher Kosten.

Dabei wird mit 3CX die Installation, Verwaltung und Wartung Ihrer Telefonanlage so einfach, dass Sie dies mühelos selbst übernehmen können - lokal per Appliance/Server oder in der Cloud.

3CX – Details

3CX

http://www.3cx.com

Gegründet 2008

3CX – Preisübersicht

3CX ist verfügbar ab 285,00 €/einmalig. 3CX bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für 3CX findest du unten.

Startpreis

285,00 €/einmalig
Preisinformationen

Preisinformationen

Basieren auf der Anzahl simultaner Gespräche, die Ihr Unternehmen benötigt

Kostenlose Version

Ja

Gratis Testen

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

3CX Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Aufgabenmanagement
Elektronische Unterschrift
Employee Activity Monitoring
Fernzugriff
Kollaboration
Live-Chat
Meeting-Management
Remote-Support
Softphone
Video-Chat
Webkonferenzen
Zeitzonenverfolgung
Anrufaufzeichnung
Anrufer-Identifikation
Anrufprotokoll
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Kontaktmanagement
Umleitung der Anrufe
Aktivitäts-/Newsfeeds
Alarmfunktion / Benachrichtigungen
Audioanrufe
Aufgabenmanagement
Diskussions-Threads
Echtzeit-Chat
Filesharing
Integration von Dritten
Mobiler Zugriff
Suche
Umfragen & Feedback
Videokonferenzen
Anrufaufzeichnung
Anrufprotokoll
Anrufüberwachung
IVR / Spracherkennung
Mitarbeiterverzeichnis
Mobiler Zugriff
Virtuelles Callcenter
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
IVR / Spracherkennung
SIP-Trunking
Syndikat-Gruppen
Virtuelle Erweiterungen
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen
Alarmfunktion / Benachrichtigungen
Berichterstattung / Analyse
Bildschirm teilen
F & A
Kundenspezifisches Branding
Live-Chat
Multi-Hosts
Promotion in sozialen Medien
Umfragen/Abstimmungen
Veranstaltungsmanagement
Webinars bei Bedarf

3CX – Nutzerbewertungen

Zeigt 5 von 212 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.3/5
Funktionen
4.5/5
Preis-Leistungs-Verhältnis
4.3/5
Ryan G.
Assistant Manager
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.11.2019

"The best VoIP phone system for small businesses"

Kommentare: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Vorteile: The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Nachteile: Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Antwort des Softwareanbieters

von 3CX an 29.11.2019

Sincere thanks for your feedback.

  • Quelle des Nutzers 
  • Bewertet am 29.11.2019
Matthew D.
Program Manager
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 10.1.2020

"3CX - The Softphone that works"

Kommentare: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Vorteile: 3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Nachteile: Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Antwort des Softwareanbieters

von 3CX an 15.1.2020

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

  • Quelle des Nutzers 
  • Bewertet am 10.1.2020
Kelsea M.
Safety and Wellness Training Administrator
Fluggesellschaften/Luftfahrt, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 6.2.2020

"Truly makes working remotely a possibility"

Kommentare: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Vorteile: For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Nachteile: When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Antwort des Softwareanbieters

von 3CX an 11.2.2020

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed.

In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

  • Quelle des Nutzers 
  • Bewertet am 6.2.2020
Alexander F.
Customer Success Manager
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.1.2020

"Serves small businesses very well for free."

Kommentare: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Vorteile: • It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Nachteile: • We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Antwort des Softwareanbieters

von 3CX an 20.1.2020

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

  • Quelle des Nutzers 
  • Bewertet am 18.1.2020
David L.
Telephony Software Engineer
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    4/10
  • Quelle des Nutzers 
  • Bewertet am 24.1.2019

"Effective Phone System For Small, Simple Offices"

Kommentare: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Vorteile: The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Nachteile: 3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

  • Quelle des Nutzers 
  • Bewertet am 24.1.2019