Doxy.me

I like Doxy best

Vorteile:

I have used 3 other online video chat systems to meet with clients; this is the best one yet. It is easy for me and easy for my clients. When I had some problems using Doxy.me after buying a new computer, the help desk people were prompt, kind and helpful, resolving it in short order.

Nachteile:

When there are problems with call quality, sometimes it is difficult to tell if the problem is from my (or the client's) internet connection or with Doxy itself.

Affordable and simple telehealth solution -- recommended but with a few gotchas

Kommentare: I've aided in selecting and deploying (Doxy and other solutions) at numerous practices.
It is a safe and recommended choice. It's simple to administrate and use.
Despite the "peer to peer" architecture it's reasonably reliable.
Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor.
Please make sure your practice has fast Internet, preferably fiber.
Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.

Vorteile:

#1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.

Nachteile:

#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.

Can't get customer help to improve technical difficulties.

Kommentare: see above

Vorteile:

It's easy to use. That's it at this time. nnnnnnnn

Nachteile:

I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.

Love the reliability and professional feel

Kommentare: Doxy.me has been a really great aspect of my practice. It's HIPAA compliant and gives me a very clean, polished way to offer telehealth therapy sessions. Any questions I had were also really quickly answered by customer service, both as I was onboarding and throughout my use of the product.

Vorteile:

I needed a HIPAA compliant platform for teletherapy sessions, so that is a critical part of what makes me like Doxy.me. It's reliable and I have only ever had a few random issues with connectivity (that were likely due to the internet connection of the client). I also really like customizability of the look at the premium level. I have had many patients comment on how professional the waiting room and the layout of the call looks because I am able to use my logo and other branding.

Nachteile:

I have no concerns about the software. It's given me no consistent issues that weren't due to connectivity.

Happy expeirence using it over a year

Vorteile:

I have used Doxy for more than 2 years now, I prefer it to other platforms, because 1- there is no need to install any software or add-ons 2- It is compliance with HIPPA,

Nachteile:

just i wish that i was also able to share my screen, if i want to!