---
description: Detaillierte Informationen über Kaseya BMS zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Kaseya BMS Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [Kaseya BMS](/software/158273/kaseya-bms)

# Kaseya BMS

Canonical: https://www.capterra.com.de/software/158273/kaseya-bms

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/158273/kaseya-bms?page=2)

> Kaseya BMS ist eine Business-Management-Lösung der nächsten Generation, die speziell für MSPs und IT-Abteilungen entwickelt wurde.
> 
> Bewertung: **4.1/5** von 29 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Kaseya BMS?

IT-Abteilungen und MSPs, die ihre Business-Management-Prozesse verbessern möchten. 

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.1/5** | 29 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Kaseya
- **Region**: Miami, USA
- **Gegründet**: 2004

## Gewerblicher Kontext

- **Startpreis**: 35,00 $
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Deutschland, Indien, Irland, Kanada, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Abrechnung & Rechnungsstellung
- Aktivitäts-Verfolgung
- Alerts/Escalation
- Angebote / Schätzungen
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung / Analyse
- Buchhaltung
- CRM
- Dashboard
- Dokumentenmanagement
- Dokumentenspeicher
- E-Mail-Management
- Gantt-/Zeitstrahlansicht
- IT-Reporting
- Inventarverwaltung
- Kontaktmanagement
- Kostenverfolgung
- Kundendatenbank
- Leistungskennzahlen
- Multi-Channel-Kommunikation
- Portfoliomanagement
- Priorisierung
- Problemmanagement
- Projekt-Nachverfolgung
- Projektmanagement
- Projektplanung
- Real-Time Monitoring
- Ressourcenmanagement
- Service Level Agreement (SLA) Management
- Statusverfolgung
- Terminplanung
- Ticket-Management
- Verfolgung von Interaktionen
- Vertrags-/Lizenz-Management
- Wartungsplanung
- Werkzeuge zur Zusammenarbeit
- Workflow-Management
- Zeit & Kosten Verfolgung
- Zeitverfolgung

## Integrationen (1 insgesamt)

- QuickBooks Online Advanced

## Optionen für Kundensupport

- FAQ/Forum
- Telefon-Support
- Chat

## Category

- [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software)

## Ähnliche Kategorien

- [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software)
- [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software)
- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)
- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [Zeit- und Spesenabrechnung-Software](https://www.capterra.com.de/directory/30080/time-and-expense/software)

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4. [Smartsheet](https://www.capterra.com.de/software/79104/smartsheet) — 4.5/5 (3484 reviews)
5. [monday.com](https://www.capterra.com.de/software/147657/monday-com) — 4.6/5 (5726 reviews)

## Nutzerbewertungen

### "Great IT Ticketing System" — 4.0/5

> **Jason** | *19. Mai 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.
> 
> **Nachteile**: I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.
> 
> Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

-----

### "Kaseya BMS" — 4.0/5

> **Danielle** | *25. März 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I love the dashboard on the Finance Dashboard.  It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.
> 
> **Nachteile**: I do not like the fact you cannot VOID or edit invoices after they're generated.  If there is a change management wants to makes I have to VOID and restart.  I didn't have to do that will our previous program ConnectWise.  Also, this program lacks many features I used previously.  Instead of being able to do these things I can only submit a feature request.

-----

### "BMS is a serviceable CRM at a good price, but leaves a few things to be desired." — 2.0/5

> **Verifizierter Rezensent** | *7. Mai 2018* | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: In a word: value.   BMS is very reasonable priced CRM with some great features.   It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
> 
> **Nachteile**: We transferred from a more established CRM to Kaseya.  Given the cost and the  fact that we already utilized Kaseya's VSA it seemed like a natural move.   That said, we've experience a few issues.  The client portal isn't as polished as we'd like.   Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations.  Feature request are not quickly addressed.  The cloud service lags or drops more than we'd like.  Asset management is not great.  Integrations are starting to catch up , but they've been slow in coming.  Even the way items are listed on tickets is cumbersome.
> 
> We saved some money over our previous CRM.

-----

### "Org Management" — 5.0/5

> **Lynn** | *12. März 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I have found that BMS works better then SolarWinds AutoTask.  A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
> 
> **Nachteile**: I would like more seamless support.  It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable  and timely help is hard to find.  It can days for a resolution.
> 
> Overall business management has improved customer service with automated workflows.  Better employee time management and tracking.

-----

### "Plenty of features" — 5.0/5

> **Elliot** | *22. Mai 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: The user interface is clear and easy to navigate
> 
> **Nachteile**: Poor integration with IT Glue which led to a loss of data

-----

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/158273/kaseya-bms?page=2)

## Links

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