--- description: Detaillierte Informationen über Freshchat zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.com.de/software/158117/freshchat Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/158117/freshchat?page=2) > Freshchat ist eine moderne Messaging-Software für Customer-Engagement-Teams, die entwickelt wurde, um mit Interessenten und Kunden auf sämtlichen Kanälen zu kommunizieren. > > Bewertung: **4.2/5** von 145 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshchat? Der Zielmarkt von Freshchat besteht aus Vertrieb, Kundenbetreuung und Marketing-Teams von Saas und E-Commerce-Unternehmen mit bis zu 50 Teammitgliedern, die das Produkt verwenden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 145 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 1.799,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - Abfragevorschläge - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Chatbot - Code-Free Development - Echtzeit-Chat für Kunden - Geotargeting - KI/Maschinelles Lernen - Kommunikationsmanagement - Kundenbetreuung - Kundenerlebnis-Management - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Remote-Support - Spracherkennung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Vorkonfigurierte Bots - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management ## Integrationen (17 insgesamt) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Slack](https://www.capterra.com.de/software/135003/slack) — 4.7/5 (24142 reviews) 4. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22. Januar 2023* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Nachteile**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29. Juni 2026* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Nachteile**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22. Mai 2026* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Nachteile**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16. Juni 2026* | Computer-Vernetzung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Nachteile**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20. Juni 2026* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Nachteile**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/158117/freshchat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/158117/freshchat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten