Net Promoter System
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Startpreis $29/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Angaben zum Hersteller
Über Net Promoter System
Erfasse verwertbare Kundenrückmeldungen mit dem Net Promoter System, um Abwanderungen proaktiv zu reduzieren und das Wachstum voranzutreiben.
Net Promoter System Funktionen
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
Die hilfreichsten Reviews für Net Promoter System
Bewertet am 4.5.2018
The software is pretty easy to use and has a lot of options when it comes to viewing the data.
Vorteile: It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.
Nachteile: The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.
Bewertet am 11.12.2018
Learn who are your promoters in an automated way
Vorteile: I do like the ease of use of the interface of the application. A big plus is the API and Zapier integration that allows me to automatically send queries to users when they perform a specific event on our website.
Nachteile: I think that the feedback management capabilities could be improved a bit allowing you to see the history of the feedback that each customer has left.