Wer nutzt diese Software?
Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.
Durchschnittliche Bewertung21 Bewertungen
- Gesamt 4.9 / 5
- Benutzerfreundlichkeit 4.9 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.6 / 5
- Preis-Leistungs-Verhältnis 4.6 / 5
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2013
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences.
Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
- Befragung / Umfragemanagement
- Prädiktive Analytik
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Benutzerdefinierte Umfrage-URLs
- E-Mail Marketing
- Mobile Umfrage
- Unterstützt Audio / Bilder / Video
Die hilfreichsten Reviews für Delighted
Bewertet am 15.8.2019
Simple and effective for measuring sentiment, rockstar team
Kommentare: We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.
Vorteile: The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.
Nachteile: Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.
Bewertet am 8.2.2018
The easiest and most efficient product I've had the ability to use.
Kommentare: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!
Vorteile: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.
Nachteile: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!
Bewertet am 24.7.2019
NPS survey made easy
I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey.
You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform.
They also keep adding features with time.
Plus support and customer service is epic and fast!
Nachteile: I just wish they had more options to create graphs.
Bewertet am 14.11.2017
Very easy to navigate. Key metrics readily available for anyone to view
Vorteile: Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.
Nachteile: Would like better data integration, both to send surveys and to add response data into our system.
Bewertet am 26.11.2019
Vorteile: I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.
Nachteile: Nothing that I can think of. It has the features I need!