Delighted

Great solution and support

Kommentare: Very happy and satisfied. Fully recommend.

Vorteile:

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Nachteile:

Not much. I couldn’t t find much wrong .

Keep up a good work

Vorteile:

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Nachteile:

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Excellent nps survey tool that’s easy to use

Kommentare: Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Vorteile:

Great graphical interface, easy navigation and configuration and multi language support.

Nachteile:

Not really a con but I’d love to see a way to embed reviews.

This is a great product if you truly care about the client experience!

Vorteile:

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Nachteile:

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

The easiest and most efficient product I've had the ability to use.

Kommentare: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Vorteile:

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Nachteile:

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!