Delighted

Delighted

von Delighted

Wer verwendet Delighted?

Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

Was ist Delighted?

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences.

Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Delighted – Details

Delighted

https://delighted.com/

Gegründet 2013

Delighted – Preisübersicht

Delighted bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Delighted findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Delighted Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Benutzerdefinierte Umfrage-URLs
Datenanalyse-Werkzeuge
E-Mail Marketing
Fragen-Verzweigung
Fragenkatalog
Mobile Umfrage
Offline-Antwort-Sammlung
Unterstützt Audio / Bilder / Video
Verzweigungslogik
Website-Intercept-Umfragen

Delighted – Nutzerbewertungen

Zeigt 5 von 24 Nutzerbewertungen

Gesamt
4.9/5
Benutzerfreundlichkeit
4.9/5
Kundenservice
4.9/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.6/5
Michael T.
Revenue Analyst
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.2.2018

"The easiest and most efficient product I've had the ability to use."

Kommentare: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Vorteile: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Nachteile: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

  • Quelle des Nutzers 
  • Bewertet am 8.2.2018
Lindsey R.
Manager of User Research & Operations
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.8.2019

"Simple and effective for measuring sentiment, rockstar team"

Kommentare: We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.

Vorteile: The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Nachteile: Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

  • Quelle des Nutzers 
  • Bewertet am 15.8.2019
Verifizierter Rezensent
Photographer
Medienproduktion, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 31.12.2019

"A simple way to take surveys"

Kommentare: I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Vorteile: The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option.
The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy.
survey via link and email is also available.
Report with pivot table explains all the review. It is very elaborate.

Nachteile: The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

  • Quelle des Nutzers 
  • Bewertet am 31.12.2019
Marissa C.
Customer Relations Team Leader
Bekleidung & Mode, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.11.2019

"Great! "

Vorteile: I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.

Nachteile: Nothing that I can think of. It has the features I need!

  • Quelle des Nutzers 
  • Bewertet am 26.11.2019
Simon V.
Growth Marketeer
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 19.12.2018

"Excellent nps survey tool that’s easy to use"

Kommentare: Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Vorteile: Great graphical interface, easy navigation and configuration and multi language support.

Nachteile: Not really a con but I’d love to see a way to embed reviews.

  • Quelle des Nutzers 
  • Bewertet am 19.12.2018