Delighted
von Delighted
Wer nutzt diese Software?
Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.
Durchschnittliche Bewertung
17 Bewertungen- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Produktdetails
- Kostenlose Version Ja
- Kostenlose Testversion Ja, Kostenlose Testversion
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Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
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Training
Live Online
Webinare
Dokumentation
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Kundenbetreuung
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Delighted
- https://delighted.com/
- Gegründet 2013
Über Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences.
Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Delighted Funktionen
- Aktionsmanagement
- Analytik
- Dashboard
- Empfindungsanalyse
- Feedback-Management
- Kundensegmentierung
- Sammlung mehrere Kanäle
- Textanalyse
- Trend-Analysen
- Umfrage-Management
- Wissensmanagement
- Abwanderungsraten-Management
- Analytik
- Community-Management
- Feedback-Sammlung
- Gamifikation
- Inhalt-Syndizierung
- Kommunikationsmanagement
- Live-Chat
- Video-Inhalte
- 360-Grad-Feedback
- Analytik
- Berichterstattung über Anrufe
- Feedback-Sammlung
- Umfrage-Management
- Überwachung der Beschwerden
- Benutzerdefinierte Umfrage-URLs
- Datenanalyse-Werkzeuge
- E-Mail Marketing
- Fragen-Verzweigung
- Fragenkatalog
- Mobile Umfrage
- Offline-Antwort-Sammlung
- Unterstützt Audio / Bilder / Video
- Verzweigungslogik
- Website-Intercept-Umfragen
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Die hilfreichsten Reviews für Delighted
The easiest and most efficient product I've had the ability to use.
Bewertet am 8.2.2018
Kommentare: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!
Vorteile: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.
Nachteile: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!
Very easy to navigate. Key metrics readily available for anyone to view
Bewertet am 14.11.2017
Vorteile: Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.
Nachteile: Would like better data integration, both to send surveys and to add response data into our system.