Delighted

"The easiest and most efficient product I've had the ability to use."

Kommentare: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Vorteile: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Nachteile: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

"Simple and effective for measuring sentiment, rockstar team"

Kommentare: We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.

Vorteile: The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Nachteile: Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

"A simple way to take surveys"

Kommentare: I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Vorteile: The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option.
The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy.
survey via link and email is also available.
Report with pivot table explains all the review. It is very elaborate.

Nachteile: The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

"Great! "

Vorteile: I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.

Nachteile: Nothing that I can think of. It has the features I need!

"Excellent nps survey tool that’s easy to use"

Kommentare: Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Vorteile: Great graphical interface, easy navigation and configuration and multi language support.

Nachteile: Not really a con but I’d love to see a way to embed reviews.