Wer nutzt diese Software?

Chorus can be used cross-org to get insights on customers & prospects. Primary users include sales leaders, sales operations, sales enablement, marketing teams, customer success teams and more!

Durchschnittliche Bewertung

39 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.5/5
  • Kundenservice 4.6/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.7/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Chorus
  • https://www.chorus.ai/
  • Gegründet 2015

Über Chorus

With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can collaborate more closely, maintain alignment at speed, and become more customer centric and data-driven.

Set-up takes less than five minutes and the insights are instant.

No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization.

Chorus Funktionen

  • Anrufaufzeichnung
  • Automatische Einwahl
  • Dashboard
  • Datenmanagement
  • Kampagnenmanagement
  • Lead Scoring
  • Lead-Distribution
  • Lead-Erfassung
  • Leistungsmanagement
  • Management der Anruflisten
  • Archivierung
  • Aufzeichnung bei Bedarf
  • Aufzeichnung der Bildschirmaktivität
  • Bookmarking-Aufzeichnung
  • Dateitransfer
  • Ereignisgesteuerte Berichtserstattung
  • Programmierte Aufnahme
  • Sofortiger Abruf
  • Teilen von Anrufen
  • Verteilte Anrufaufzeichnung
  • Videoanruf-Aufzeichnung
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Beurteilungen
  • Einstellungen (Personalbeschaffung)
  • Gamification
  • Integrierter Autorensystem-Kurs
  • Leistungskennzahlen
  • Lernpläne
  • Zielsetzung / Nachverfolgung
  • Angebotsmanagement
  • Content-Management
  • Dokumentenmanagement
  • Gebietsmanagement
  • Kollaboration
  • Kontaktmanagement
  • Leadmanagement
  • Leistungsmanagement
  • Meeting-Management
  • Präsentation-Management
  • Trainingsmanagement
  • Ziel- / Kontingentverwaltung

Die hilfreichsten Reviews für Chorus

Excellent tool - Customer Success Manager

Bewertet am 4.9.2018
Andrew L.
Customer Success Manager
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Vorteile: I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Nachteile: I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Chorus tracks and transcribes our meetings

Bewertet am 5.12.2018
Jacco D.
VP of Revenue Libris
Fotografie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.

Vorteile: Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Nachteile: At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

Professional Sales Development Starts Here

Bewertet am 7.9.2018
Gregg D.
Sales Executive
Personalwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.

Nachteile: The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Chorus is Alright

Bewertet am 23.7.2019
Jared W.
Regional Sales Manager
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Helps with coaching and notetaking to improve calls and followups

Vorteile: It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls.

Nachteile: Chorus doesn't do a great job of notifying customers that they're being recorded and it's caused some confusion and headaches. Sometimes the transcriptions are really, really off and sometimes I don't have all the info I need on my calls after the fact. The searching function isn't as intuitive as I'd like.

Great for recording calls and sharing moments

Bewertet am 14.9.2018
Verifizierter Rezensent
Senior Customer Success Manager
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.

Vorteile: I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Nachteile: The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

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