Wer nutzt diese Software?
Chorus can be used cross-org to get insights on customers & prospects. Primary users include sales leaders, sales operations, sales enablement, marketing teams, customer success teams and more!
Durchschnittliche Bewertung39 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can collaborate more closely, maintain alignment at speed, and become more customer centric and data-driven.
Set-up takes less than five minutes and the insights are instant.
No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization.
- Automatische Einwahl
- Lead Scoring
- Management der Anruflisten
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
- Audio / Video-Konferenzen
- Einstellungen (Personalbeschaffung)
- Integrierter Autorensystem-Kurs
- Zielsetzung / Nachverfolgung
- Ziel- / Kontingentverwaltung
Die hilfreichsten Reviews für Chorus
Bewertet am 4.9.2018
Excellent tool - Customer Success Manager
Kommentare: I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.
Vorteile: I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.
Nachteile: I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.
Bewertet am 5.12.2018
Chorus tracks and transcribes our meetings
Kommentare: Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.
Vorteile: Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.
Nachteile: At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.
Bewertet am 7.9.2018
Professional Sales Development Starts Here
Vorteile: I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.
Nachteile: The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.
Bewertet am 14.9.2018
Great for recording calls and sharing moments
Kommentare: Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.
Vorteile: I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.
Nachteile: The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.
Bewertet am 27.9.2018
Chorus is Great
Kommentare: We are utilizing it to review cold calls and meetings. It's nice that it pops in on your meetings automatically without you having to tell it to do so.
Vorteile: I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically.
Nachteile: I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why.