Wer nutzt diese Software?
ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.
Durchschnittliche Bewertung
9 Bewertungen- Gesamt 3.9 / 5
- Benutzerfreundlichkeit 4.2 / 5
- Kundenservice 4.5 / 5
- Funktionen 3.4 / 5
- Preis-Leistungs-Verhältnis 3.9 / 5
Produktinformationen
- Kostenlose Version Nein
- Gratis Testen Ja
-
Einsatz
Cloud, SaaS, Web
-
Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
Support während der Geschäftszeiten
Angaben zum Hersteller
- ClientSuccess
- https://www.clientsuccess.com/
- Gegründet 2014
Über ClientSuccess
ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solution" as well as being selected to the Red Herring Top 100.
ClientSuccess Funktionen
- Einstellungen (Personalbeschaffung)
- Ertragsmanagement
- Gesundheitswerte
- Gewinn- / Verlust-Analyse
- Kommunikationsmanagement
- Konto-Benachrichtigungen
- Kontoverwaltung
- Kunden-Lebenszyklus-Management
- Kundenbindung
- Nutzungsverfolgung / Analyse
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Die hilfreichsten Reviews für ClientSuccess
A great app for tracking customer success within SaaS companies
Bewertet am 10.8.2019
Mike H.
Kommentare: Overall the experience has been very positive. Their support and consulting are great and their product is continuing to improve. It doesn't have everything we want yet but we're getting there.
Vorteile: ClientSuccess has a very simple and intuitive UI making it easy to set up workflows to organize your work and keep CS team efficient.
Nachteile: Sometimes updates don't sync. Several times I have updated data on an account, such as the client name, only to find it revert to the previous name after I've saved. It is also hard to integrate in a way where we can get clear usage metrics into CS from our software to better diagnose risk and expansion opportunities.
Not there yet, but well on the way.
Bewertet am 17.5.2017
Kent B.
Kommentare: On an individual user basis, we manage the workflow fairly well out of the software.
Vorteile: Clean user interface. Well set up for the industry and daily management of client interactions. the software has a bright future.
Nachteile: Analytics are poor. Very difficult to manage a team and not have to click into individual accounts. Certain types of workflows are still not supported.
My company used Client Success previously as our CRM tool.
Bewertet am 27.4.2018
Jenna H.
Vorteile: My favorite part of the tool was the ease of use. I also felt like I could trust the product and know that I wouldn't need to audit my account list.
Nachteile: When we used it, it did lack some functionality for task management. I would love to have the CRM product run reports on how many times I've reached out to particular (or all clients) for a particular date time frame. Now, it could be that they've since implemented this feature!
Fantastic Software
Bewertet am 18.11.2019
Cash M.
Kommentare: My overall experience so far has been phenomenal
Vorteile: I love the access to all my clients and my ability to keep all of my detailed information in one please.
Nachteile: It sometimes does feel a little clunky with how much info is provided.
Client Success Review
Bewertet am 18.11.2019
Matt M.
Kommentare: Overall, the experience has been positive and I really appreciate how easy it is to track Client interactions so that no matter the changes we experience in our personnel, the company always has a book of record for those client interactions so that it doesn't always feel like introducing a new CSM that has to go through all of the traditional discovery questions.
Vorteile: This is a very intuitive software to use for tracking interactions with Clients and making updates. I especially like the integration with Gmail that automatically tracks all email threads with the clients so that anyone accessing the account can immediately catchup on the latest in our Client interactions. Awesome integration.
Nachteile: The ability to set reminds and followup tasks could be easier to use and understand.
