Wer nutzt diese Software?

Sales and service organizations that sell over phone or web conference.

Durchschnittliche Bewertung

143 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Gong.io
  • https://www.gong.io/
  • Gegründet 2015

Über Gong.io

Gong gives you powerful visibility into your customer conversations. It automatically records and analyzes your sales calls and meetings. With Gong, you can: 1) Dramatically improve your teams sales effectiveness. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong.

Gong.io Funktionen

  • Ausnahmen-Berichterstattung
  • Dashboard
  • Dynamische Modellierung
  • Grafische Präsentation von Daten
  • Korrelationsanalyse
  • Leistungskennzahlen
  • Modellierung & Simulation
  • Statistische Analyse
  • Umsatzentwicklung-Analyse
  • Wettbewerbsanalyse
  • Absichtserkennung
  • Code-Free Development
  • Empfindungsanalyse
  • Kontextabhängige Anleitung
  • Mehrsprachig
  • Omnichannel
  • On-Screen-Chats
  • Spracherkennung
  • Sprachsynthese
  • Virtueller Assistent
  • Vorkonfigurierte Bots
  • Wiederverwendbare Komponenten
  • für Entwickler
  • Anrufaufzeichnung
  • Automatische Einwahl
  • Dashboard
  • Datenmanagement
  • Kampagnenmanagement
  • Lead Scoring
  • Lead-Distribution
  • Lead-Erfassung
  • Leistungsmanagement
  • Management der Anruflisten
  • Archivierung
  • Aufzeichnung bei Bedarf
  • Aufzeichnung der Bildschirmaktivität
  • Bookmarking-Aufzeichnung
  • Dateitransfer
  • Ereignisgesteuerte Berichtserstattung
  • Programmierte Aufnahme
  • Sofortiger Abruf
  • Teilen von Anrufen
  • Verteilte Anrufaufzeichnung
  • Videoanruf-Aufzeichnung
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Beurteilungen
  • Einstellungen (Personalbeschaffung)
  • Gamification
  • Integrierter Autorensystem-Kurs
  • Leistungskennzahlen
  • Lernpläne
  • Zielsetzung / Nachverfolgung
  • Angebotsmanagement
  • Content-Management
  • Dokumentenmanagement
  • Gebietsmanagement
  • Kollaboration
  • Kontaktmanagement
  • Leadmanagement
  • Leistungsmanagement
  • Meeting-Management
  • Präsentation-Management
  • Trainingsmanagement
  • Ziel- / Kontingentverwaltung

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Die hilfreichsten Reviews für Gong.io

One of the most valuable investments our team has made

Bewertet am 5.3.2019
Joey B.
Account Executive
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Vorteile: As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Nachteile: Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

The Most Valuable Innovative Tool of the Decade

Bewertet am 27.3.2019
Natalie Y.
Account Executive
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Vorteile: So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Nachteile: The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

Gong's Awesome

Bewertet am 1.4.2019
Myles J.
Business Development Representative
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Vorteile: Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Nachteile: There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

Great for client facing teams!

Bewertet am 29.7.2019
Lily D.
Director, Customer Success
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would rate my overall experience with Gong.io a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes!

Vorteile: What I love most about Gong.io is that it transcribes your calls for you! I no longer have to worry about taking notes during my calls and being distracted as I know I can rely on Gong to record every single piece of information and transcribe it back to me via a script I can read through and pull from as if I took free handed notes. I also love that it captures how often you say a specific word (for example: my filler word is "so") to ensure that you can work on your presentation skills and realize how often you may say particular words that you should tweak in your talk track and/or overall call skills.

Nachteile: This isn't really a "con", but there are so many features that when I first started using it I felt overwhelmed. However, now that I use it every day, I feel really comfortable with the solution and it no longer feels like there is too much I should look at/do in terms of recapping my calls.

Closing more deals with Gong

Bewertet am 5.3.2019
Lisa W.
Account Executive
Computer-Software, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience has been great. I have used other call recordings, but never found them intuitive or easy to use. Gong's platform makes me want to use it and learn more. There isn't a day that goes by that I am not using Gong. I can't say the same for other call recordings I used in the past.

Vorteile: I am new to my company and Gong has been a real game changer. I love listening to demos/calls on my commute to work from top performers. I also love that I can tag my manager in parts of my calls and have her give me feedback. Gong has helped me ramp up a lot quicker with the ability to search for all of our product offerings and listen specific parts of those calls where reps are pitching that product line. This has allowed me to resort to Gong for a lot of my sales related questions versus asking people on my team what they would say in certain situations.

Nachteile: There is nothing I don't love about the software, only a little minor technical issue. I wish I could easily move the date on calls I schedule in Gong without having to delete them and reschedule them.

Lies weitere Bewertungen