Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
Was ist Tock?
Tock ist eine umfassende Toolbox, die dafür konzipiert wurde, um von Grund auf zu ändern, wie Restaurants verwaltet werden und ihr Geschäft führen. Dazu gehören solide Reservierungs-, Gast- und Tisch-Managementsysteme für Restaurants aller Größen auf der ganzen Welt. Zu den Partnerrestaurants gehören Eleven Madison Park, Alinea, Lazy Bear und Hunderte weiterer äußerst beliebter Restaurants.
Wer verwendet Tock?
Gut besuchte Restaurants, die einzigartige kulinarische Erlebnisse bieten.
Du bist nicht sicher, ob Tock das Richtige ist?
Mit einer beliebten Alternative vergleichen
Tock
Weitere gute Alternativen zu Tock
Bewertungen über Tock
The most functional and comprehensive reservations platform we've found on the market.
Vorteile:
High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback.
Nachteile:
Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception.
Great Way to Create and Use Experiences
Vorteile:
This is mostly a straighforward product to use and it is quite easy to train employees on the basics.
Nachteile:
When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins.
In Betracht gezogene Alternativen:
Misleading sales and all about pushing transaction fees
Kommentare: We signed up with Tock but will never put them into operation. We're trying to cancel at present due to their misrepresentation of capabilities and plans (e.g. Toast integration). Their functionality is also described as one thing, then ends up not working as shown or described after you are in and working on setup. They are also high-pressure about running paid events via their system so you pay the transaction fee when customers are charged. This is, in my view, the primary driver of Tock's business model. They have been acquired twice in short order by Squarespace and now American Express, but the play is really a payment processor play and not offering a value-added, affordable and well-supported service for small business owners who are cash conscouis.
Vorteile:
There's nothing special about Tock that other restaurant/bar POS systems don't already do well. I'm surprised it's lasted this long in a competitive market segment.
Nachteile:
The most disheartening part of Tock is dealing with the sales and implementation team. They are high-pressure and misleading. They misrepresent things such as integration capabilities and white-wash over issues. Their goal is to sign you up and then force you to upgrade when you realize what the sales person told you was not true/possible (e.g. integrations)/.
Great reservation software
Vorteile:
It's very easy to book wine tasting reservations for guests of our Inn.
Nachteile:
Only that it is the only way to book tasting reservations for a winery on our area.
Make the switch!
Kommentare: So far, so good. As mentioned above, we are still in the initial switch over phase, but have been very please so far.
Vorteile:
We recently switched from Open Table (customer for 13 years!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about.
Nachteile:
So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far!
