Tock

The most functional and comprehensive reservations platform we've found on the market.

Vorteile:

High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback.

Nachteile:

Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception.

Great Way to Create and Use Experiences

Vorteile:

This is mostly a straighforward product to use and it is quite easy to train employees on the basics.

Nachteile:

When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins.

This system didn't work for us or any other businesses we know that have tried to use it

Kommentare: I would not suggest this system. Spend a bit more and invest in one that works

Vorteile:

The general layout is similar to open table

Nachteile:

Not user-friendly, Issues with support answering irrelevant questions/ being unable to help with system issues, guests at first unable to order takeout and now unable to book a table at all, we don't show up on the Kelowna/ Okanagan search but restaurants as far away as England do, reservations made online when it was possible never made their way onto our system, we have been paying for it for the whole winter season and as of yet have still been unable to utilize it

Amazing software for a small restaurant

Vorteile:

We love using tock for bookings. We are a 42 seat restaurant and just make a few available for online booking only. I love being able to program a deposit. We literally never have no-shows. The wait-list function is also really great!

Nachteile:

Since we only use it for large party reservation and holiday events. It tough to find cons, but if I had to mention something I wish all admin could edit the public profile instead of having to reach out to tock hospitality. Super minor note, because their support is great!

Make the switch!

Kommentare: So far, so good. As mentioned above, we are still in the initial switch over phase, but have been very please so far.

Vorteile:

We recently switched from Open Table (customer for 13 years!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about.

Nachteile:

So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far!