JustCall

Amazing telephony solution for small businesses

Vorteile:

The integration with our existing CRM and mobile app

Nachteile:

Call and SMS charges can creep up pretty quick

Great tech, great service

Kommentare: So far its great. It is a hige step up from Vonage and other services we have used.

Vorteile:

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Nachteile:

Price is a little high and sometimes it takes a day to get a response from support.

Errors/glitches make JustCall difficult to use

Kommentare: Frustrating. If a couple things were fixed it would be easy to use and really helpful in my day to day work. But right now, I have to use work arounds that take time. I asked JustCall support about the audio problems and the Hubspot intregration/Chrome Extension and they told me that it was my computer. I literally got a new computer and am still experiencing these issues.

Vorteile:

The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.

Nachteile:

The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer. Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)

It’s good but could be better

Kommentare: When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Vorteile:

I like the ease and how they are constantly trying to upgrade what they do

Nachteile:

Customer support is not always helpful and not always around

Excellent solution and excellent customer support

Kommentare: I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Vorteile:

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Nachteile:

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.