JustCall

THOUGHTS ON JUSTCALL

Kommentare: I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful!

Vorteile:

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Nachteile:

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Efficient text messages company!

Kommentare: My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us!

Vorteile:

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Nachteile:

I would say, customer service should improve.

It's doing well enough, but I wouldn't say I'm excited about it.

Kommentare: It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Vorteile:

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Nachteile:

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

It’s good but could be better

Kommentare: When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Vorteile:

I like the ease and how they are constantly trying to upgrade what they do

Nachteile:

Customer support is not always helpful and not always around

Great tech, great service

Kommentare: So far its great. It is a hige step up from Vonage and other services we have used.

Vorteile:

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Nachteile:

Price is a little high and sometimes it takes a day to get a response from support.

Excellent solution and excellent customer support

Kommentare: I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Vorteile:

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Nachteile:

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

Solid system with reasonable rates

Kommentare: Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

Vorteile:

Easy to set up and manage. Simple dashboard with straightforward features.

Nachteile:

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

It is a company that listens to the needs of its users

Kommentare: It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts. You have the ability to listen to your calls and view data such as the number of calls per day

Vorteile:

Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible. It is easy to use, practical, and very intuitive I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

Nachteile:

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

A good product, might not be perfect for everyone

Kommentare: Was looking for a solution to allow us to reach towards customers from all over Europe. JustCall is a good solution but was missing on some functionalities that we were looking for.
Appreciated their attempts at supporting us and how helpful and nice the team was. Good company, can see them helping other succeed!

Vorteile:

I liked how straighforward and easy to set JustCall is.

Nachteile:

I think that depending on company needs, their offering might be lacking and some more flexibility would make their product better.

Amazing telephony solution for small businesses

Vorteile:

The integration with our existing CRM and mobile app

Nachteile:

Call and SMS charges can creep up pretty quick

Great App, Awesome Service

Kommentare: Love it, works great, would recommend it anytime.

Vorteile:

Love the ability to do conference calls and call recordings. Really useful for training and monitoring.

Nachteile:

Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app.

JustCall - Fantastic Organizational Communication Tool

Vorteile:

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver! Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

Nachteile:

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Just Call: A Review for Businesses

Kommentare: I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.

Vorteile:

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Nachteile:

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Unauthorised charging and short refunds. Locked out of account with credits bought and paid for.

Kommentare: A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

Vorteile:

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

Nachteile:

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

Great Product

Vorteile:

Functionality It's easy to use and very easy to onboard.

Nachteile:

Nothing negative so far, Very impressed with the staff and service

Great Solution

Kommentare: It has been a great experience. We are using it at all levels at the organization.

Vorteile:

The easy of implementation and low cost structure of a starting organization.

Nachteile:

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

JustCall Review

Vorteile:

The ease in using JustCall for my team is great.

Nachteile:

I do not like that I do not know how to complete full integrations with my CRM. I do not like that I am not provided with a user guide and can not have my questions answered quickly.

Randys point of view

Kommentare: Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.

Vorteile:

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Nachteile:

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

JustCall is Just Covenient

Vorteile:

Ease of use and the ability to make and take calls anywhere.

Nachteile:

No cons for us. It works as expected and the app is user friendly.

Excellent!

Kommentare: It was good and excellent! Its easy to use and easy to understand all features

Vorteile:

The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use

Nachteile:

Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality

Justcall: A good way to reach your customers

Vorteile:

1. Ease of use 2. Loved the auto-dialling and predictive dialling feature 3. Dashboard system makes it simple to track

Nachteile:

1. Sometimes the dashboard numbers malfunction. 2. Calls get dropped 3. Choppy call quality even with a decent internet connection

Terrible experience

Vorteile:

The app is really good. The features of the system are amazing.

Nachteile:

transferring our existing numbers to just call was a pain staking process. We are two months in and they have only ported 1 out of our 8 phone numbers. Customer service has been terrible.

Easy to use and very good product.

Vorteile:

Easy to connect with customer for sales.

Nachteile:

Customer service is not good. It's hard to get someone online and late on giving solution.

GOOD TO USE

Kommentare: GOOD , IT IS INTERESTING TO KEEPING UP THE DATABASE AND COLD CALLING

Vorteile:

IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD

Nachteile:

COULD BE MORE THAN 5 LEADS PER TURN TO CALL

Great way to Power through a ton of Numbers

Vorteile:

Once you're setup - you don't have to think about anything. Just turn on the dialer and go. Also, having a pre-recorded voicemail makes the experience even better.

Nachteile:

Setup is a little confusing. But Customer Service is great.