--- description: Detaillierte Informationen über JustCall zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/30231/ivr/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.com.de/software/157853/justcall Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157853/justcall?page=2) > JustCall ist ein cloudbasiertes Telefonsystem für Vertriebs- und Support-Teams zum Tätigen, Empfangen, Protokollieren oder Aufzeichnen von Anrufen direkt vom Desktop oder Telefon. > > Bewertung: **4.1/5** von 225 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet JustCall? Die Anwendung eignet sich für kleine und mittlere Unternehmen, die von mehreren Standorten aus lokal oder global agieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 225 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Saas Labs - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Argentinien, Australien, Barbados, Belgien, Benin, Bosnien und Herzegowina, Botsuana, Brasilien, Bulgarien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, El Salvador, Estland, Finnland, Frankreich, Ghana und 56 weitere ## Funktionen - Aktivitäts-Dashboard - Anpassbare Vorlagen - Anruf-Transkription - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Transkription - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM - Call-Center-Management - Chat / Messaging - Datensicherheit - Echtzeit-Chat - Feedback-Management - Filesharing - Geplanter Nachrichtenversand - Kampagnenmanagement - Kollaboration mehrerer Nutzer - Konferenzschaltungen - Kontaktmanagement - Konversationsanalysen - Listen-Management - Massen-SMS - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nachrichten-Personalisierung - PBX - Performance Management - Power Dialer - Prädiktive Wähler - SMS-Nachrichtenversand - Umfragenerstellung - Verarbeitung natürlicher Sprache - VoIP (IP-Telefonie) - Voice-Mail - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) - Workflow Automation - Zwei-Wege-Messaging ... und 27 weitere Funktionen ## Integrationen (74 insgesamt) - ActiveCampaign - Agentforce - Agile CRM - Apollo - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo - Daton ... und 59 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) - [Cloud PBX Telefonanlagen](https://www.capterra.com.de/directory/31102/cloud-pbx/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1728 reviews) ## Nutzerbewertungen ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5 > **Aman** | *3. März 2023* | Chemikalien | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. > > **Nachteile**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. > > JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24. März 2025* | Rechtsberatung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Easy to manage; can see the status of all users > > **Nachteile**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27. März 2025* | Computer-Software | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Nachteile**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "Efficient text messages company\!" — 5.0/5 > **Angie** | *8. Januar 2024* | Öl & Energie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. > > **Nachteile**: I would say, customer service should improve. > > My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\! ----- ### "Excellent solution and excellent customer support" — 5.0/5 > **Stefano** | *26. Juli 2023* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well. > > **Nachteile**: They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way. > > I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable. ----- Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157853/justcall?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/157853/justcall) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten