Stayntouch PMS

This product is challenging the norm with what is needed verses what we are used to with other PMS's

Kommentare: I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Vorteile:

The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Nachteile:

Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

Easy to learn

Kommentare: I really like this PMS is so user - friendly and so easy to learn . I really like the design and how quick is the process for a check in

Vorteile:

I very much like the design of the program .

Nachteile:

I did not like the reports as they were limited and the contact methods for support are limited

Very user friendly PMS

Kommentare: I am generally really happy with the system and the collaboration with the
StayNTouch employees.
I like that wishes for development and functions are taken care of.

Vorteile:

I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible

Nachteile:

For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear.

Hotel Software for the 21st Century

Kommentare: We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support.

Vorteile:

StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property.

Nachteile:

The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself.

Easy to use and customize whether you are big or small

Kommentare: Overall, this has been a great solution for our little Inn. We have some unique challenges based on our size and the fact that we don't have more than 1 room in each of our room types; but StayNTouch offers functionality to handle those challenges. StayNTouch is always working to make improvements. I rarely have to contact customer support and when I have to they have been very responsive.

Vorteile:

This system is very easy to rollout, it is very intuitive to use, easy to customize based on your property's needs, and has minimal startup fees which are all very important to business; especially small business. It is cloud based so there are no servers to maintain, and that also allows for consistent updates to the product that are seamless. These updates keep the system current or ahead of the curve based on what travelers are looking for in their hotel experience on a consistent basis vs. every couple year updates that require a lot of planning and training. It also integrates with many different third party solutions based on the different services your property offers.

Nachteile:

It is designed for tablet use, so some functionality is a little clunky when using a desktop (scrolling in particular); but we primarily use on tablet .

Great Fit for Our Hotels

Vorteile:

The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment is very efficient. We have the software running on iPADs at the front desk which helps elevate the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc.

Nachteile:

During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable.

User Friendly PMS

Vorteile:

Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs.

Nachteile:

When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature.

Easy to use - Great support

Kommentare: Really great system.

Vorteile:

StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you will have the issue solved on the same day if you answer their questions as fast as they do. Also extremely easy for self-check-in and out making it simpler for our guests to go through the process without hassle.

Nachteile:

Some reports could be more flexible on filters in order to gather the needed information as well as history of guests, since many book trough OTAs over and over, we could have an easy way of merging to same history if we see it is the same guest.

User Friendly and Great Customer Support

Kommentare: One of the highlights of using StaynTouch has been the ability for our guests to complete a pre-check-in process which allows us to screen their needs and also cuts down on contact at the front desk. StaynTouch also allows us to easily monitor our financials and manage costs.

Vorteile:

We began using StaynTouch as we opened our boutique hotel and have since rolled it out to our other two properties. The initial setup was made simple by expert training staff who have remained accessible. Having a designated contact makes it simple to fulfill all of our needs. We also enjoy the ability to specify the homepage to a user's needs, as well as the expansive reporting options and integrations.

Nachteile:

Some aspects of the software are limited. Workarounds are always available, which is a plus, but it would be great if all of our needs could be met without the team getting together first to find a solution.

Stay intouch

Kommentare: system is very user friendly and has been an easy transition from our old PMS.

Vorteile:

Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that.

Nachteile:

Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product.

Great PMS on the Cloud

Vorteile:

Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support.

Nachteile:

Financial Reports need a slight improvement. We hope that they will remove the limit of 92 days for a checked-in room. Due to Covid-19, we are selling many of our rooms for Long stay guests. Using the System on a mobile phone device is giving you limited information about inhouse guests and it is useful for Housekeeping purposes only

Simple and easy to learn and use

Kommentare: I love working with the system and the support are always responding quickly and always helpful.

Vorteile:

I like the dynamic possibilities that the system offers that can be changed along with business, so we end up havning an always effective system.

Nachteile:

Desired feature would be the possibility to make a request and have it implemented, without having it on a list waiting for others to like the request. So basicly a billed request.

good intuitive system but can still scale up with feature and function

Kommentare: integration was a little challenging but that's fairly normal when doing a OS migration. the day to day function is fine and does what it needs to do.

Vorteile:

the software is intuitive and easy to pick up

Nachteile:

lack of ability to build ad hoc reports and adding new features we want seems to take a while

Stadt Härnösand review

Kommentare: We like it, works well.

Vorteile:

The system is easy to use and rarely any issues.

Nachteile:

A bit too slow and missing some features.

Easy to use

Kommentare: Good

Vorteile:

The visual and how easy it is to use for everyone

Nachteile:

It was a bit problematic to get the reports needed

First Hotel Roayl

Vorteile:

Easy to learn and use. I can acces it through the web which means I can work and get access everywhere I have internet

Nachteile:

Copy and save a reservation for a guest. Be able to change informationen such as arrival and departure date when you make a group reservation

Crazy how simplicity increase your hospitality skills !

Kommentare: Really easy to welcome new team members, we do not waste any times trying to find how everything works.
Front Office team make less mistakes than with complicated PMS, guest are fully satisfied, best PMS i've ever used.

Vorteile:

Easy to use, to understand, to learn ! We doesn't waste any time to understand how it works.

Nachteile:

Sometimes, to much "clic" to do an action, for example when you need and incoice, too much questions, just want an invoice...

Texican Court Review

Kommentare: I enjoy it and so does my team. We all feel that it is user friendly.

Vorteile:

I like that the software is cloud based and I can access from anywhere. Also the mobile version is helpful.

Nachteile:

There are glitches every once in a while.

SNT Review

Kommentare: Ease of use

Vorteile:

Ease of use for all employees. Adapted quickly

Nachteile:

nothing at all did I dislike-Nothing-Adapted quickly

The George Hotel

Vorteile:

Very user friendly and easy to use. Wish there were training videos.

Nachteile:

The integration with delphi is spotty and seems to have issues

StayNTouch

Vorteile:

StayNTouch is really easy to use in hospitality industry for every different user in my organization. Training is very fast.

Nachteile:

It would be nice to develop a Stay N Touch app

Welcome in modern Hospitality Management

Vorteile:

Intuitive system for most users. Account Receivable Management.

Nachteile:

The system does not have enough interface built in for Pyment solutions.

Great Prodcut!

Vorteile:

Support is always very quick to respond!

Nachteile:

Integration and interfacing with some products

Easy to use - Great support

Vorteile:

The SNT Rover system is intuitive and easy to use

Nachteile:

It is not possible to view the customer's name on the credit card that is registered in the reservation

easy to use

Kommentare: overall good. Some things missing or not very functional with limited reports. i.e. no room move report. impossible to track room moves and why.

Vorteile:

SNT is a PMS system that has many features that are easy to use and teach a new employee with. It is very easy to use this system with a very nice flow from one window to the next

Nachteile:

Hard to get it to function with third party sites, i.e. Delphi and Windsurfer