Wer nutzt diese Software?

Hotels vom mittleren bis gehobenen Segment sowie Luxushotels. Hauptversorgungsgebiete sind die nordamerikanische Region, die Karibik, Europa und Asien.

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • StayNTouch
  • http://stayntouch.com/
  • Gegründet 2013

Über StayNTouch Rover PMS

Mobile PMS für Hotels mit mehr als 75 Zimmern in Nordamerika, Westeuropa, Skandinavien und der Karibik. Die moderne cloudbasierte Lösung von StayNTouch bietet Gästen und Mitarbeitern Lösungen zur Verbesserung des Hotelbetriebs an jedem Kontaktpunkt: Umsatzsteigerung mit automatisiertem Upsells-Betrieb | Kommunikations- und Betriebsrationalisierung | Hauswirtschaft | Mobiler Check-in/-out und Lobby-Self-Service | Einfache Integration in Best-of-Breed-Lösungen | Wunderbar gestaltet und einfach zu verwenden.

StayNTouch Rover PMS Funktionen

  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management
  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für StayNTouch Rover PMS

This product is challenging the norm with what is needed verses what we are used to with other PMS's

Bewertet am 2.1.2018
Verifizierter Rezensent
Lifestyle Ambassador
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.

Vorteile: The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.

Nachteile: Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.

Could be amazing, but lacks polish

Bewertet am 17.4.2018
Hans N.
Owner/Manager
Gastgewerbe
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis

Vorteile: Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations.
Mobile, iPad app with card reader
Potential for upsell
Very pretty interface.
One day, this could be the best PMS, but not yet.

Nachteile: Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

Extremely happy with the product ease of use, look & feel, features, and capabilities

Bewertet am 21.12.2017
Assaf G.
Senior Corporate Director of Revenue Management
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast.

Nachteile: It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems

This system was super easy to set up and customize for our property.

Bewertet am 19.12.2017
Amanda L.
General Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions.

Nachteile: Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time.

PMS Rover is an easy system to use and learn. Very user friendly!

Bewertet am 17.7.2018
Kalea E.
Assistant General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This product has the best customer support and integration team that I have been able to work with. While it is not a system that I have used in other hotels previously, it was easy to learn, and relatively simple to work out any issues.

Vorteile: The support that we have received during our integration process has been amazing. customer support in particular has been so helpful. During his on site visit during our opening, customer support showed our entire team how to use the system properly, and has continued to assist our team with any needed trouble shooting. We could not have hoped for anyone better to assist us.

Nachteile: It would be significantly more helpful if you were able to pull up arrivals and or departures that were for a specific date without having to run a report.

Lies weitere Bewertungen