--- description: Detaillierte Informationen über PhoneWagon zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhoneWagon Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [PhoneWagon](/software/157630/phonewagon) # PhoneWagon Canonical: https://www.capterra.com.de/software/157630/phonewagon Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157630/phonewagon?page=2) > Schöne, einfache Anruf-Tracking-Software, die zeigt, welche Marketing-Kampagnen funktionieren. Nur die Funktionen, die du wirklich benötigst. > > Bewertung: **4.7/5** von 42 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet PhoneWagon? Wir dienen kleinen Unternehmen und den Agenturen, denen sie dienen. Neben Marketing-Agenturen, arbeiten wir mit einer Vielzahl von Branchen wie Rechnungswesen, Recht, Home-Services, Medizin und Wellness. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 42 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: PhoneWagon - **Region**: New York, USA - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 45,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anrufer-ID - Anrufüberwachung - Aufzeichnung - Berichterstattung über Anrufe - CRM - Dateitransfer - Ereignisgesteuerte Aktionen - IVR - Konversion-Tracking - Stichwort-Nachverfolgung - Weiterleitung von Anrufen (Call Routing) ## Integrationen (3 insgesamt) - Google Ads - Google Analytics 360 - HubSpot CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) ## Ähnliche Kategorien - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) ## Alternativen 1. [CTM](https://www.capterra.com.de/software/152004/call-tracking-software) — 4.6/5 (155 reviews) 2. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (224 reviews) 4. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews) ## Nutzerbewertungen ### "True Visibility + Clear Value to My Clients" — 5.0/5 > **Matt** | *8. Oktober 2018* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise. > > **Nachteile**: They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though. > > My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far\! ----- ### "Unparallelled Support and Ease of Use" — 5.0/5 > **David** | *12. September 2019* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company. > > **Nachteile**: I haven't really had any major issues and it works as I need it to with my Google Ads agency. ----- ### "Horrendous customer service but an fair decent and mature product for its price-point" — 2.0/5 > **Jeorey** | *8. Mai 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Very decent and mature product Quite simple to use Low Price reflecting quality of service. > > **Nachteile**: Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup. > > The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor. ----- ### "This group is incredible. I'm very impressed with their customer service and software capabilities." — 5.0/5 > **Carson** | *4. Mai 2018* > > **Vorteile**: The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible\! > > **Nachteile**: I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience. ----- ### "Simple call tracking that covers all the bases" — 5.0/5 > **Matt** | *28. Januar 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon. > > **Nachteile**: Can't think of anything, honestly. It's been a solid tool. > > Great customer service and the tool is simple to use. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157630/phonewagon?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/157630/phonewagon) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten