CallShaper's Predictive Dialer

CallShaper's Predictive Dialer

von CallShaper

Wer verwendet CallShaper's Predictive Dialer?

Unternehmen mit Sprachverkehr, die ein System benötigen, das schnell skaliert werden kann und dessen Kosten mit dem Volumen variieren. CallShaper ist funktionsreich und verfügt über integrierte Compliance, unabhängig davon, ob du 10 oder 1.000 Sitzplätze hast.

Was ist CallShaper's Predictive Dialer?

Bist du schlechte Verbindungen, Ausfallzeiten, Verzögerungen und Schuldzuweisungen leid, wenn du ein Problem eskalierst? Ideal für Telemarketingunternehmen in den USA mit 5 oder mehr Agenten. CallShaper sticht dadurch hervor, dass es seinem System kontinuierlich neue Funktionen hinzufügt. Dadurch wird die Verwendung vereinfacht, was wiederum zu Zeit- und Geldeinsparungen führt. Der Support von CallShaper ist kostenlos und laut eigenen Angaben hervorragend. Kontaktiere das Unternehmen und erfahre mehr über die Vorteile dieses Systems, damit du die richtige Entscheidung treffen und mit Vertrauen einkaufen kannst.

CallShaper's Predictive Dialer – Details

CallShaper

http://www.callshaper.com/

Gegründet 2012

CallShaper's Predictive Dialer – Kostenübersicht

CallShaper's Predictive Dialer bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

CallShaper's Predictive Dialer Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Interactive Voice Response (IVR)
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Warteschlangenmanagement
Anrufaufzeichnung
Anrufplanung
Anruftext-Aufzeichnung
Anrufverteilung
CRM
Power Dialer
Preview Dialer
Progressives Wählersystem
Prädiktive Wähler
Anrufaufzeichnung
Anrufergebnisse
Anrufüberwachung
FCC-Compliance
FTC-Compliance
Kampagnen-spezifische Anrufer-ID
Kontaktmanagement
Lead-Erfassung
Leadmanagement
Rückruf-Terminplanung
Umleitung der Anrufe
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Automatisches Telefonwählgerät
CRM
IVR / Spracherkennung
Inbound Callcenter
Lead-Distribution
Outbound-Callcenter
Weiterleitung von Anrufen (Call Routing)

CallShaper's Predictive Dialer – Nutzerbewertungen

Zeigt 5 von 13 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,9/5
Kundenservice
5/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,9/5
Jason B.
Sales Manager
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 19.3.2018

"Easy to use"

Kommentare: This program does what it is supposed to. If you need help their customer service team is awesome.

Vorteile: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use.

  • Quelle des Nutzers 
  • Bewertet am 19.3.2018
Kamille A.
Manager
Pharmazeutika, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.2.2017

"Feature Packed Yet Simple To Use !"

Kommentare: I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!

Vorteile: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic!

Nachteile: None that I can think of.

Antwort des Softwareanbieters

von CallShaper an 2.2.2017

Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see.

  • Quelle des Nutzers 
  • Bewertet am 2.2.2017
Shoaib A.
Assistant Manager IT Operations
Computer- & Netzwerksicherheit, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 19.1.2017

"Feedback About Call Shaper Services"

Kommentare: So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended...

Vorteile: User Friendly and excellent Customer Support.

Nachteile: Dial Level options are limited...

Antwort des Softwareanbieters

von CallShaper an 22.1.2017

At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations!

Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you need to babysit the dialer. Our platform constantly watches changes happening to your campaign and reacts accordingly, enabling management to focus on the quality and production of their agents without the distraction of possible variables needing IT intervention.

We are constantly improving the system based on feedback from our customers. We encourage you, as well as all our customers, to continue providing feedback so we can make improvements to a system that keeps setting itself apart from the competition.

  • Quelle des Nutzers 
  • Bewertet am 19.1.2017
Enrique M.
Analyst
Outsourcing/Offshoring, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.11.2016

"CallShaper Review"

Kommentare: I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.

Vorteile: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools.

Nachteile: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs.

Antwort des Softwareanbieters

von CallShaper an 4.11.2016

We at CallShaper thank you Enrique for your years as a valued customer. We are glad you appreciate the simplicity and ease of use that has been the driving factors behind the design of our cloud based platform. Our CEO is committed to always finding ways to improve on the system and we welcome input from our customers to aide in the constant evolution of a product we are proud of. You are also spot on regarding support. Denise is one of those rare individuals who is never satisfied until you are. Her efforts in creating the library has resulted in possibly the most user friendly resource I have seen in my 20+ years in the industry! Again, thank you and we are always here for you!

  • Quelle des Nutzers 
  • Bewertet am 2.11.2016
Stanley B.
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.12.2016

"Excellent Customer Support, so easy to use with Great Features & Functionality"

Kommentare: * Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money.
* This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them.
* The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-).
* With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with.
* Fantastic software!

Vorteile: - Easy to use.
- Has the features that matter most to me and my client.
- Great tool and is still improving.

Nachteile: - Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool.
- No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other)

Antwort des Softwareanbieters

von CallShaper an 8.12.2016

Thank you for the review Stanley. When you state " it's like these guys know what clients are looking for and what contact centers need " That is because there were people from the Operations departments involved in it's creation. Much input was gathered and received on what the centers need and what clients look for. I think that is what sets us apart. Any function of the system can be handled by the Operations team and no need for IT or Support intervention, even with scripting or loading leads!

  • Quelle des Nutzers 
  • Bewertet am 8.12.2016