--- description: Detaillierte Informationen über CallShaper zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallShaper Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CallShaper](/software/157494/callshaper) # CallShaper Canonical: https://www.capterra.com.de/software/157494/callshaper Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157494/callshaper?page=2) > Predictive Dialer + ACD Inbound, IVR, QA, 25 Leitungen/Agent, integriertes Softphone, TCPA-konform, 99,999 % Betriebszeit, API, WebHooks, keine Einrichtungsgebühren > > Bewertung: **4.9/5** von 16 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CallShaper? Unternehmen mit Sprachverkehr, die ein System benötigen, das schnell skaliert werden kann und dessen Kosten mit dem Volumen variieren. CallShaper ist funktionsreich und verfügt über integrierte Compliance, unabhängig davon, ob du 10 oder 1.000 Sitzplätze hast. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 16 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallShaper - **Region**: Perry Hall, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 75,00 $ - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Belize, Kanada, Philippinen, Vereinigte Staaten ## Funktionen - Agenten-Schnittstelle - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM - Call-Center-Management - Chatbot - Computer Telephony Integration - Dashboard - Dateitransfer - Ereignisgesteuerte Aktionen - IVR - Im Voraus aufgezeichnete Nachrichten - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Listen-Management - Mehrfache Skripts - Outbound-Callcenter - Personalmanagement - Power Dialer - Prädiktive Wähler - Qualitätsmanagement - Rückruf-Terminplanung - Stimmenanpassung - Text in Sprache (verwandeln) - Umleitung der Anrufe - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (3 insgesamt) - DNCScrub - OnScript - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.com.de/directory/31034/telemarketing/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) ## Alternativen 1. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (305 reviews) 2. [CloudTalk](https://www.capterra.com.de/software/182004/cloudtalk) — 4.4/5 (268 reviews) 3. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.capterra.com.de/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [VICIdial](https://www.capterra.com.de/software/135842/vicidial) — 4.7/5 (264 reviews) ## Nutzerbewertungen ### "Easy to use" — 5.0/5 > **Jason** | *19. März 2018* > > **Vorteile**: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. > > This program does what it is supposed to. If you need help their customer service team is awesome. ----- ### "Best dialing software ever\!" — 5.0/5 > **Sevin** | *21. Mai 2021* | Umweltdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The software is pack full of features and accessibility for every level of operations on the dialer itself\! > > **Nachteile**: It is a process to get it setup and running, but once its configured, it's amazing\! > > I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office\! ----- ### "Feedback About Call Shaper Services" — 4.0/5 > **Shoaib** | *19. Januar 2017* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: User Friendly and excellent Customer Support. > > **Nachteile**: Dial Level options are limited... > > So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... ----- ### "CallShaper Review" — 4.0/5 > **Enrique** | *2. November 2016* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools. > > **Nachteile**: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs. > > I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things. ----- ### "Feature Packed Yet Simple To Use \!" — 5.0/5 > **Kamille** | *2. Februar 2017* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic\! > > **Nachteile**: None that I can think of. > > I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes\! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use\! ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/157494/callshaper?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/157494/callshaper) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten