Wer nutzt diese Software?

Companies with voice traffic who want a system that can quickly scale in size and whose cost varies with volume. Whether you have 10 or 1000 seats, CallShaper is feature rich w/compliance built in.

Durchschnittliche Bewertung

13 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.9/5
  • Kundenservice 5/5
  • Funktionen 4.7/5
  • Preis-Leistungs-Verhältnis 4.9/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • CallShaper
  • http://www.callshaper.com/
  • Gegründet 2012

Über CallShaper's Predictive Dialer

Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence.

CallShaper's Predictive Dialer Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interactive Voice Response (IVR)
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement
  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Leadmanagement
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead-Erfassung
  • Leadmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Automatisches Telefonwählgerät
  • CRM
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Lead-Distribution
  • Outbound-Callcenter
  • Weiterleitung von Anrufen (Call Routing)

Die hilfreichsten Reviews für CallShaper's Predictive Dialer

Easy to use

Bewertet am 19.3.2018
Jason B.
Sales Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: This program does what it is supposed to. If you need help their customer service team is awesome.

Vorteile: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use.

Feature Packed Yet Simple To Use !

Bewertet am 2.2.2017
Kamille A.
Manager
Pharmazeutika, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!

Vorteile: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic!

Nachteile: None that I can think of.

Antwort des Softwareanbieters

von CallShaper an 2.2.2017

Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see.

CallShaper Review

Bewertet am 2.11.2016
Enrique M.
Analyst
Outsourcing/Offshoring, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.

Vorteile: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools.

Nachteile: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs.

Antwort des Softwareanbieters

von CallShaper an 4.11.2016

We at CallShaper thank you Enrique for your years as a valued customer. We are glad you appreciate the simplicity and ease of use that has been the driving factors behind the design of our cloud based platform. Our CEO is committed to always finding ways to improve on the system and we welcome input from our customers to aide in the constant evolution of a product we are proud of. You are also spot on regarding support. Denise is one of those rare individuals who is never satisfied until you are. Her efforts in creating the library has resulted in possibly the most user friendly resource I have seen in my 20+ years in the industry! Again, thank you and we are always here for you!

Feedback About Call Shaper Services

Bewertet am 19.1.2017
Shoaib A.
Assistant Manager IT Operations
Computer- & Netzwerksicherheit, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended...

Vorteile: User Friendly and excellent Customer Support.

Nachteile: Dial Level options are limited...

Antwort des Softwareanbieters

von CallShaper an 22.1.2017

At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations!

Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you need to babysit the dialer. Our platform constantly watches changes happening to your campaign and reacts accordingly, enabling management to focus on the quality and production of their agents without the distraction of possible variables needing IT intervention.

We are constantly improving the system based on feedback from our customers. We encourage you, as well as all our customers, to continue providing feedback so we can make improvements to a system that keeps setting itself apart from the competition.

Excellent Customer Support, so easy to use with Great Features & Functionality

Bewertet am 8.12.2016
Stanley B.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: * Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money.
* This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them.
* The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-).
* With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with.
* Fantastic software!

Vorteile: - Easy to use.
- Has the features that matter most to me and my client.
- Great tool and is still improving.

Nachteile: - Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool.
- No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other)

Antwort des Softwareanbieters

von CallShaper an 8.12.2016

Thank you for the review Stanley. When you state " it's like these guys know what clients are looking for and what contact centers need " That is because there were people from the Operations departments involved in it's creation. Much input was gathered and received on what the centers need and what clients look for. I think that is what sets us apart. Any function of the system can be handled by the Operations team and no need for IT or Support intervention, even with scripting or loading leads!

Lies weitere Bewertungen