Rezku POS

Sip & Savor and Rezku to the moon and beyond!

Kommentare: There are so many reasons why this works for us! Ease of use and training, stability with the use of the Rezku configured router, a robust CRM package that enables us to use gift cards and rewards, PCI compliance and speed of transactions using their merchant services partner, a reporting structure with real time data, and Ipad based. But most of all, the support level is unbelievable. I don't have much contact now that I have been up for a while, but as we were implementing and learning geting answers by using their chat system was within minutes every time. Yes, I said EVERY time, any day and any hour.

Vorteile:

Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.

Nachteile:

The first few iterations lacked functionality which then delayed our implementation a few months.

Highly recommend this software

Kommentare: We are a brewpub with a small kitchen, beer taps, and wine/liquor service with 2 POS devices. They onboarded us as quickly as we needed, they provide excellent support, and we've not had a single service disruption in the 6 months we've used them. Having the mobile app to see real-time sales and labor numbers, along with the ability to edit menus and discounts/coupons while on the move is amazing. I am pretty picky when it comes to technology. There are some things to overcome, but on the whole, the software and service are solid.

Vorteile:

Support is what they say it is: most chats are responded to in under a minute. I haven't used phone calls often, since my issues tend to be "in the moment" and I need to be able to leave the chat briefly. The simplicity of the interface and the ease in which we can add additional devices: literally as fast as you can buy a tablet. $49 subscription for two devises and $99 for 3-5, with me owning widely-available tablets is appealing. They are and have been very receptive to enhancements and intuitive design changes I've requested.

Nachteile:

Reporting is thorough but disorganized. I'm told it's on the list for enhancements. Different info is in "Reports" and "Exports", with no intuitive reason, and export formats are either a single file type, a choice, or in an unnecessary zip file. All data should be under reports, with an option to export, and in the Excel, CSV, or PFD. Further, for those of us familiar with database design, we desperately need the ability to build custom reports across related tables. Credit Card payouts (our revenue) are incredibly confusing for holidays. It is very unintuitive to reconcile payments on the days after a bank holiday. I feel like total fees for credit card processing are a bit high. I am willing to exchange costs in a private manner. They aren't really set up for merch or events, which has been a challenge as we'd like to sell tickets pairing events, private parties, and be able to return/exchange merch in the system. Additionally, gift cards are not a true product in the system and reporting on their sales is unintuitive.

Avoid at all cost!

Vorteile:

Nothing. I can not think of one thing. .

Nachteile:

The credit card system never working and cost me a ton of money

Why we chose Rezku

Kommentare: We are a small restaurant/bar that has been open for 5 months, using Rezku since day one. After working in the industry for many years and now starting my own business we were between Toast & Rezku for our system. Customer service is always available when we need them. The system is seemless, just make sure you do the work and set it up properly. I am still making modifications to make it better everyday.

Vorteile:

1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately. 2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening. 3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.

Nachteile:

Dislikes, these are pretty nit picky, but still don't love that.... 1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging. 2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't effect you. But, with a full service bar/ restaurant, it's just an extra step.

Rezku POS - a must-have to the pizza shop owner

Kommentare: Quick implementation, and conversion from the prior outdated POS system. Getting online ordering in place was quick and easy, and training our drivers to use the platform was quick and painless. Customer service is outstanding, and all of the agents are incredibly knowledgable and well-versed int he product and functionality, and there is minimal wait time to reach an agent.

Vorteile:

Full-featured POS system for pizza industry, with excellent customer service, outstanding training videos and documentation, and great online ordering integration.

Nachteile:

Rezku is a smaller, boutique POS firm, so getting product enhancements are a little slower than I would like. On the other hand, Rezku listens to customers, so I am much more likely to get an enhancement from Rezku than from one of the other major players.

Chesapeake House Myrtle Beach

Kommentare: Compared to the POS systems we have used in the past rescue goes above and beyond

Vorteile:

Rezku is the best POS we’ve ever used. They are constantly coming up with new ideas and products to benefit their customers. Very seldom are there any issues but if one shall arise, they are quick to answer the phone and help in anyway possible. Let’s be honest, every pos company is going to have issues. The POS can be customized to meet needs of each restaurant in their own individual ways.they are quick to make changes and updates on the advice of their consumers as well. You absolutely can not go wrong with a support system that is available 24/7 when you work in the service industry!!

Nachteile:

The recent change of cash sales only showing up for the cashier seems to leave out those restaurants (including us) whose servers do not use personal banks. However, Rezku is working on a compromise for this issue.

Top Notch POS System!

Kommentare: Honestly 10 out of 10! We are so happy to have switched to Rezku.

Vorteile:

We love the Support!!! We can get to someone quickly when there is a problem and they are all so personable and helpful in getting our issues resolved. The support team is TOP notch! We also love the simplicity of the system itself

Nachteile:

They have great reporting, but their inventory system is a little complicating

Rezku POS Review

Kommentare: Overall very satisfied, would recommend without reservation. Priced fairly for the package you get.

Vorteile:

Great tech support people, platform works very well for pizzerias, online ordering component is quite nice, easy to train staff, thorough onboarding.

Nachteile:

Could be better communication from the sales team on things like rates.

Thank you Rezku

Kommentare: It’s been easy and straight forward and the customer service is the best I have worked with in the past

Vorteile:

Rezku POS saves me money and time while operating my pizza business

Nachteile:

The last card reader wasn’t my favorite but with the new one I have no complaints

Perfect Solution for our Creperie Cafe!

Kommentare: I’ve been using the REZKU POS system for nearly three years, and as a small business owner, I needed something easy to use, easy to teach to my staff, and backed by a reliable support system. REZKU has outshone the competition in all these areas, and I couldn’t be happier with their service. One of the most critical features for me as a business owner is backend support. REZKU deserves an A+ here. Even though they’re based in California, and I’m in Pennsylvania, every time I reach out, they respond immediately with a solution. As a business owner, I don’t have a lot of time to troubleshoot or research on my own, so this level of customer service has been invaluable. I highly recommend REZKU POS to anyone starting a business or looking for a more efficient and effective POS system.

Vorteile:

Great customer service Ease of use Backend training

Nachteile:

I don’t have any negative comments. It has been a great experience so far.

Efficient and Reliable POS

Kommentare: Rezku POS is a "Powerful and User-Friendly" system. We have been using Rezku for a few years now and it has helped reduce the amount of time it takes for servers to enter detailed and precise order information for the kitchen. Overall I rate Rezku POS a 5/5 because of its usability, reliability, and efficiency.

Vorteile:

Rezku is easy to maintain and use. Its user-friendly and provides a quick learning curve for staff with intuitive navigation. Provides streamlined order input, modifications, and kitchen communication. Inventory tracking, payment integration, reporting tools, and much more.

Nachteile:

Hardware compatibility. Works best with Rezku provided hardware.

Great POS!

Kommentare: Very pleased with this POS. The reports are super helpful. The system is easy to use. Their technical department answers quickly and resolves any issues we may have.

Vorteile:

I love having the app on my phone; it makes it very easy to change/add products. It is easy to use, and our new staff picks it up quickly.

Nachteile:

Anything we have had that we are not happy with they have helped resolve it quickly.

We are SO glad we chose Rezku for our new café!

Kommentare: With Rezku, our business runs very smoothly. Order taking is a breeze. Our customers tell us that online ordering is fast and painless. Keeping track of inventory, adding new items to our menu and logging employee work hours are all very straightforward and simple. It all just works! We were new to running a restaurant and Rezku made it easier for us to get started. We are very happy with our choice of Rezku for our business.

Vorteile:

Rezku was very easy to setup. We were able to get started using Rezku after only a couple of hours of set-up time. Learning to use the POS is also very quick and simple. We also loved the fact that there are many "extras" included with Rezku that cost extra or aren't even available with other POS systems. An example of this is ingredient level inventory and food costing. We can determine exactly what each menu item costs to serve using those features and it has been tremendously helpful in keeping our food costs down.Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise .

Nachteile:

Honestly, there is nothing we don't like!

Top Notch POS

Kommentare: It has been great to work with them.

Vorteile:

What we enjoyed the most is the customer service. We have used many different POS systems over the years and Rezku has the best and most reliable by far .

Nachteile:

So far, nothing has been disappointing about the system.

Jasper Ridge Brewery and Rezku POS

Kommentare: Excellent

Vorteile:

Everything is wonderful with Rezku. Anytime I have an issue or problem they are there to help and answer questions.

Nachteile:

The only problem I have is in the reports and exports, there is not a description for the reports. It's easy enough to click and view the report to see what it contains.

The best POS!

Kommentare: If you have any problems or questions you can call and they are available to assist in any way! I have worked with countless companies where they put you on hold for a long time and then transfer you to every department that they have. Rezku POS is nothing like those companies, they treat all customers like they are your own coworkers!

Vorteile:

The Rezku POS is a game changer for my business and the way you are able to take orders directly from the table via a tablet speeds up the production in the kitchen.

Nachteile:

I have yet to find any Cons in the Rezku POS system.

Rico's Italian Pizza Review of Rezku

Kommentare: Rezku is a great POS that has amazing communication and support.

Vorteile:

Rezku has the features necessary to build a complex menu for pizza restaurants.

Nachteile:

Rezku is constantly evolving which to leads to growing pains.

Great system

Kommentare: Great experience with staff

Vorteile:

Easy to use, setup and maintain. Best of all is the streamlined hardware.

Nachteile:

Secondary system can be slow, connecting to host can get annoying at the worst times.

VERY BEST! Restaurant POS system on the market

Vorteile:

What I like best about Rezku is the fantastic customer support not once have I called Rezku support and not had the phone picked up in less than two rings and a very helpful representative walk me through any issues.

Nachteile:

We call customer by number, so a very large ticket number printed on receipt would be a huge improvement. And when I say large I mean something about 1 inch tall at the bottom of the receipt with a circle around it.

Rezku to the Rescue!

Kommentare: Speed of ordering is very good.

Vorteile:

Super user friendly. Hardware is ios/ipad related. Their corporate customer support is bar none.

Nachteile:

Wifi connectivity is important, but Rezku does have contingency plans in place in case wifi does go out.

Best POS Ever!

Kommentare: With Rezku, I am able to track inventory and ingredients with ease. When I run out of an item, the item will "gray" out and let everyone know we are out of that item. I am also able to "archive" an item to where it does not even show up on the screen. I track employee hours and tips which make payroll a lot easier. I love the new "today's specials", "86'd Items" and "manager notes" features.

Vorteile:

We are a very small business and have tried several POS systems (Square, Shopkeep, and 2 others). When looking for a new, more user-friendly POS, I came across Rezku. I watched a video with the CEO, explaining the POS and stated "Give us a call and if someone (a real person) does not answer your call, then do not get our service." Now that is how to do business! Rezku's customer service is top notch. Any question and any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program. I love having gift cards that I am able to load and check the balance. With the CRM I am able to see my top customers. I can even use the back office to see what their previous orders have been. Rezku listens to their customer's feedback and is always improving its system. I will never use any other POS system EVER!

Nachteile:

One of my favorite features was the "off line" option. We use a tablet strictly for deliveries and loved the ability of being able to accept credit cards while off line. When I got back to where there was internet service, the payments would "push" through. It was one less thing I had to worry about. Now I have to start out the day making sure I put our delivery table in "off line" mode and then I have to remember to turn it off several minutes before I close the drawer.

Working with this company has been a great experience. Great Product

Kommentare: We are a Culinary School training students for the food and beverage industry. This makes the instructors lesson easy and allows students to learn on a real POS system in our on campus Student run restaurant. Running the reports are easy and easy to understand. The schools accounting department loves the Admin side of the software very easy to use and reconcile. The software was very easy to setup and program. There were no issues except for setting the IP address on the card reader you need to be fast. But that is a hardware issue not a software.

Vorteile:

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

Customer support is absolutely top notch!

Kommentare: While I have not dived in head first into the reports section yet (we just opened up this week), it looks very robust. Again, I cannot emphasize enough how great their tech support team is. Kudos to the team!

Vorteile:

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

Nachteile:

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

This is the best POS system I've ever used.

Vorteile:

Ease of use & ability to train others. I own an ice cream shop & most of my employees have no experience. The ability to show them an interface & have them competent within minutes is a huge time saver. The cost of this compared to some of the other legacy systems I've used (aloha, squirrel) can't be beat either. Easy to use & inexpensive is a great combo.

Nachteile:

There are still a few software issues that come up. I'm assuming because it's still somewhat new. However, the tech support is first rate & the few issues that have come up were fixed immediately.

As a veteran bartender/server I can confidently say the Rezku system is great!

Kommentare: The benefits for us were moving into the technology age as we were old school cash register and cash only. Being able to accept credit cards has helped the business so much. The reports are great as well since now we can see the sales in real time and has helped so much with the accounting factor. Bartenders cash out much quicker and smoother, the ease of use and no room for mistakes or over rings is a plus making that part of the job easier.

Vorteile:

It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!