Wer nutzt diese Software?

Es richtet sich an jedes Unternehmen, das eine einzigartige und intuitive Onboarding-Lösung für den Benutzer benötigt sowie eine effiziente Methode, um Prozesse live in der Software ohne Dokumentation oder Video-Tutorials zu erklären.

Durchschnittliche Bewertung

9 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Userlane
  • https://userlane.com
  • Gegründet 2015

Über Userlane

Mit Userlane kannst du Schritt für Schritt interaktive Anleitungen erstellen, um deine browserbasierte Software jedem Benutzer individuell zu erklären. Userlane führt jeden Benutzer in Echtzeit durch Prozesse und zeigt ihm, wo er klicken oder welche Daten er in der Software eingeben muss. Die perfekte Lösung, um das SaaS-Benutzer-Onboarding zu optimieren und die Konversions-, Interaktions-, Aktivierungs- und Kundenbindungsraten durch ein großartiges Benutzererlebnis zu erhöhen oder das Onboarding und Training der Mitarbeiter zu automatisieren und zu skalieren.

Userlane Funktionen

  • Datenvalidierung
  • Einführungsmanagement
  • In-App Training
  • Inhaltserstellung
  • Kontextabhängige Anleitung
  • Mehrsprachig
  • Nutzereinführung
  • Segmentierung der Audienz
  • Selbstbedienungs-Tools
  • Umfragen & Feedback
  • Angestelltenhandbuch
  • Aufgabenmanagement
  • Dokumentenmanagement
  • Elektronische Formulare
  • Elektronische Unterschrift
  • Elektronische Verifizierung / I-9-Formulare
  • Orientierungs-Management
  • Self-Service Portal
  • Trainingsmanagement
  • Verwalten von Job-Beschreibungen

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Die hilfreichsten Reviews für Userlane

The best SaaS onboarding software on the market

Bewertet am 14.6.2019
Alex K.
Marketing Director
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Vorteile: Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Nachteile: There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Userlane works like magic!

Bewertet am 10.5.2019
Linh dory N.
Growth Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been a great experience implementing Userlane in our software and working with the team at Userlane.

Vorteile: Userlane Editor is very well-designed and user-friendly. I like how quick and simple it is to record a tutorial - I only need to click what I want my end-users to go through and ta-da a tutorial is created! I also like that I can provide additional information to the users, link each step out to a relevant article in our Help Center, add images, GIFs, emoji to my tutorials making it much more friendly to the end-users. I can also preview the tutorial before publishing it. We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well. The Customer Success team is extremely friendly and very responsive. I can reach out to them via email or livechat and they are always happy to help. Big shout-out to executives who have been super responsive.

Nachteile: Not much so far. I did have lots of questions at the beginning but it's all like that when you implement a new tool - the support team is great though so this is not an issue at all. The Analytics could be improved but I know they have a plan to upgrade this feature.

Userlane is helping us to offer immediate and professional support to our customers.

Bewertet am 22.1.2018
Anika V.
Marketing Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Userlane is helping us to offer immediate and professional support to our customers.

Vorteile: We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Nachteile: The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities.

I highly recommend this in-app help to simplify user onboarding

Bewertet am 6.10.2017
Verifizierter Rezensent
Product Owner & Software Developer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: - better user onboarding
- more user engagement
- higher conversion rate

Vorteile: - easy to install, implement and maintain
- no technical hurdles
- customizable
- great customer support
- regular releases of new features
- great user experience
- users get in-app interactive help on the spot
- improves user engagement and user onboarding

Nachteile: - no pricing model for starters with only a few end-users
- no downloadable analytics reports (but coming soon)

More than a Step-by-Step Guide

Bewertet am 8.1.2019
Ashley B.
Sales Operations Specialist
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly.

Vorteile: I really enjoyed how easy this product is to use; as soon as I had it running I was able to make my first lane relatively quickly. I also like how the style of the lanes are completely customisable and can be changed to match the style and feel of the company I work for. On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction.

Nachteile: The only thing I would like is to be able to change the speed of the "Autofill" text, but I have already spoken with someone and they are looking into it.

Lies weitere Bewertungen