Wer verwendet Userlane?

Es richtet sich an jedes Unternehmen, das eine einzigartige und intuitive Onboarding-Lösung für den Benutzer benötigt sowie eine effiziente Methode, um Prozesse live in der Software ohne Dokumentation oder Video-Tutorials zu erklären.

Was ist Userlane?

Mit Userlane kannst du Schritt für Schritt interaktive Anleitungen erstellen, um deine browserbasierte Software jedem Benutzer individuell zu erklären. Userlane führt jeden Benutzer in Echtzeit durch Prozesse und zeigt ihm, wo er klicken oder welche Daten er in der Software eingeben muss. Die perfekte Lösung, um das SaaS-Benutzer-Onboarding zu optimieren und die Konversions-, Interaktions-, Aktivierungs- und Kundenbindungsraten durch ein großartiges Benutzererlebnis zu erhöhen oder das Onboarding und Training der Mitarbeiter zu automatisieren und zu skalieren.

Userlane – Details

Userlane

https://userlane.com

Gegründet 2015

Userlane – Preisübersicht

Userlane bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Userlane findest du unten.

Kostenlose Version

Nein

Gratis Testen

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Userlane Funktionen

Digital Adoption Platform Software
Datenvalidierung
Einführungsmanagement
In-App Training
Inhaltserstellung
Kontextabhängige Anleitung
Mehrsprachig
Nutzereinführung
Segmentierung der Audienz
Selbstbedienungs-Tools
Umfragen & Feedback

Userlane – Nutzerbewertungen

Zeigt 5 von 11 Nutzerbewertungen

Gesamt
4.9/5
Benutzerfreundlichkeit
4.8/5
Kundenservice
4.9/5
Funktionen
4.7/5
Preis-Leistungs-Verhältnis
4.6/5

The best SaaS onboarding software on the market

Bewertet am 14.6.2019
Alex K.
Marketing Director
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Vorteile: Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Nachteile: There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Very powerful product

Bewertet am 10.2.2020
Markus M.
IT Consultant
Maschinenbau oder Wirtschaftsingenieurwesen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient.
There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.
We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company.
Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on.
Great user interface.

Vorteile: Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy.

Nachteile: It would be nice to have the opportunity to get all the analytics data on a excel sheet.
Userlane mentioned they're currently working on it.
Same goes for exporting all the content in pdf format.
We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.

Userlane works like magic!

Bewertet am 10.5.2019
Linh dory N.
Growth Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been a great experience implementing Userlane in our software and working with the team at Userlane.

Vorteile: Userlane Editor is very well-designed and user-friendly. I like how quick and simple it is to record a tutorial - I only need to click what I want my end-users to go through and ta-da a tutorial is created! I also like that I can provide additional information to the users, link each step out to a relevant article in our Help Center, add images, GIFs, emoji to my tutorials making it much more friendly to the end-users. I can also preview the tutorial before publishing it. We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well. The Customer Success team is extremely friendly and very responsive. I can reach out to them via email or livechat and they are always happy to help. Big shout-out to executives who have been super responsive.

Nachteile: Not much so far. I did have lots of questions at the beginning but it's all like that when you implement a new tool - the support team is great though so this is not an issue at all. The Analytics could be improved but I know they have a plan to upgrade this feature.

Userlane is helping us to offer immediate and professional support to our customers.

Bewertet am 22.1.2018
Anika V.
Marketing Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Userlane is helping us to offer immediate and professional support to our customers.

Vorteile: We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

Nachteile: The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities.

Very effective onboarding software for SaaS products

Bewertet am 30.10.2019
Jovan M.
Head of Marketing
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Powerful onboarding software which is actually very easy to use.

Vorteile: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation.

Nachteile: I'm very satisfied. The analytics section could be a little bit improved in a visual way.