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Deutschland Lokales Produkt
Userlane

Userlane

Deutschland Lokales Produkt

Was ist Userlane?

Führe Software ein. Fördere Veränderungen. Unterstütze deine Nutzer. Das Unternehmen hilft dir, dies schneller zu erreichen.

Userlane ist der schnelle und intuitive Weg für Unternehmen, ihre Nutzer in jeder webbasierten Softwareanwendung in Echtzeit anzuleiten und zu unterstützen. Stelle jedem Nutzer genau die Informationen zur Verfügung, die er benötigt, und hilf ihm, vom ersten Tag an produktiv zu sein. Erhalte Einblick in das Nutzerverhalten und die Trends von Interaktionen. Auf diese Weise stellst du eine schnelle Produktakzeptanz sicher und sparst Zeit und Kosten.

Wer verwendet Userlane?

Es richtet sich an jedes Unternehmen, das eine einzigartige und intuitive Onboarding-Lösung für den Benutzer benötigt sowie eine effiziente Methode, um Prozesse live in der Software ohne Dokumentation oder Video-Tutorials zu erklären.

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Du bist nicht sicher, ob Userlane das Richtige ist? Mit einer beliebten Alternative vergleichen

Germany
Userlane

Userlane

4,5 (47)
Lokales Produkt
1,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
77
4
4,4 (47)
4,4 (47)
4,9 (47)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
249,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
20
15
4,6 (102)
4,6 (102)
4,8 (102)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Userlane

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,4
Kundenservice
4,9
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
55%
4
40%
3
4%
Alex
Alex
Marketing Director in UK
Verifizierter Nutzer auf LinkedIn
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best SaaS onboarding software on the market

5,0 vor 5 Jahren

Kommentare: It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Vorteile:

Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Nachteile:

There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Mark
Global Head of Product Management in Deutschland
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple yet powerful DAP with excellent support.

4,0 vor 2 Jahren

Kommentare: The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.

Vorteile:

It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager.

Nachteile:

There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation.

Antwort von Userlane

vor 2 Jahren

Mark, Thank you for the detailed feedback, it is very much appreciated as it allows us to celebrate success and improve. Great to read about the ease and fast pace of the onboarding, and now with the use of our analytics views you are looking to assess and improve upon the first delivery. Analytics is one place where we pour a lot of focus and the recent and coming "improvements" will be very valuable to achieve your goals. I appreciate you sharing how you decided to partner with Userlane despite various tempting offers, as the promise of having a positive impact on your business is key to what we deliver and it start for us at the moment we meet. Would love to learn more about your business needs, let me know if you're up for a conversation. Itamar Freiman, VP Customer Success Userlane

Anton
Support in Schweden
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Userlane

3,0 vor 3 Jahren

Vorteile:

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

Nachteile:

When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.

Antwort von Userlane

vor 2 Jahren

Hi Anton, thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane. Self-hosting indeed has a few small differences then the online version due to technical constraints. I'll be happy to have a conversation with you and see how can we best plan for the future with you. Itamar Freiman VP Customer Success Userlane

Tatum
Support Services Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Need something innovative and engaging? Get Userlane

5,0 vor 3 Jahren

Kommentare: Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You
Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience.
During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...

Vorteile:

It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.

Nachteile:

I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.

Antwort von Userlane

vor 3 Jahren

Hi Tatum, thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset. Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face. If you are open to having a discussion, let me know through your CSM. Itamar Freiman VP Customer Success Userlane

Evan
Product Manager in USA
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Customer Service & People

4,0 vor 3 Jahren

Kommentare: Lovely. Would be nice if it had more feedback features or prompts

Vorteile:

Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

Nachteile:

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

Antwort von Userlane

vor 3 Jahren

Thank you Evan for your frank and open feedback, it is highly appreciated. It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it. The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures. Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist. Best, Itamar Freiman VP Customer Success