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Was ist Userlane?

Füge jeder Software eine intelligente Führungsebene hinzu. Mit Userlane kannst du Schritt für Schritt interaktive Anleitungen erstellen, um deine browserbasierte Software jedem Nutzer individuell zu erklären. Userlane führt jeden Nutzer in Echtzeit durch Prozesse und zeigt ihm, was als nächstes zu tun ist, um seine Ziele in Softwareanwendungen zu erreichen. Automatisiere und skaliere Onboarding und Training von Nutzern, um die Akzeptanz von Software mit der agilesten und effektivsten digitalen Akzeptanz-Plattform zu maximieren.

Wer verwendet Userlane?

Es richtet sich an jedes Unternehmen, das eine einzigartige und intuitive Onboarding-Lösung für den Benutzer benötigt sowie eine effiziente Methode, um Prozesse live in der Software ohne Dokumentation oder Video-Tutorials zu erklären.

Userlane – Details

Userlane

2015 gegründet

Userlane Kosten

Startpreis:

Nicht vom Anbieter bereitgestellt
  • Ja, kostenloser Test verfügbar
  • Keine Gratisversion

Userlane bietet keine Gratisversion, aber eine kostenlose Testversion.

Preismodelle Kostenlose Testversion

Userlane – Details

Userlane

2015 gegründet

Userlane – Videos und Bilder

Videos zu Userlane
Userlane Software - 1 - Vorschau
Userlane Software - 2 - Vorschau
Userlane Software - 3 - Vorschau
Userlane Software - 4 - Vorschau

Userlane – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • Wissensdatenbank
  • Telefon-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert
  • Mac (Desktop)
  • Windows (Desktop)

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation
  • Videos

Funktionen von Userlane

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Anpassbare Vorlagen
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bewertungen
  • CRM
  • Chat / Messaging
  • Dashboard
  • Datenvisualisierung
  • Drag-and-Drop
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Analytik
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Engagement-Tracking
  • Etikettierung
  • Feedback-Management
  • Kampagnenmanagement
  • Kommunikationsmanagement
  • Kundenerlebnis-Management
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Live-Chat
  • Mehrsprachig
  • Multi-Channel-Kommunikation
  • Multichannel-Datenerfassung
  • Multichannel-Management
  • Negatives Feedback Management
  • Prädiktive Analytik
  • Sentiment-Analyse
  • Social-Media-Integration
  • Suchen / filtern
  • Textanalyse
  • Trend-Analysen
  • Umfragen & Feedback
  • Visuelle Analytik
  • Widgets
  • Wissensmanagement
  • Workflow-Management
  • Überwachung

Siehe die vollständige CEM Software (Customer Experience Management) Liste

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Asynchrones Lernen
  • Aufgabenmanagement
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Content-Management
  • Daten-Import / -Export
  • Datenqualitätskontrolle
  • Drittanbieter-Integration
  • Echtzeit-Analytik
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Daten
  • Einführungsmanagement
  • Engagement-Tracking
  • Ereignisgesteuerte Aktionen
  • Fortschrittsverfolgung
  • Gamification
  • Gemischtes Lernen
  • In-App Training
  • Inhalt-Bibliothek
  • Inhaltserstellung
  • Kommunikationsmanagement
  • Kontextabhängige Anleitung
  • Kundenerlebnis-Management
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Lernmanagement
  • Mehrsprachig
  • Mitarbeiter-Onboarding
  • Nutzereinführung
  • Selbst-Lernen
  • Selbstbedienungs-Tools
  • Self-Service Portal
  • Trainingsmanagement
  • Umfragen & Feedback
  • Verhaltens-Tracking
  • Visuelle Analytik
  • Wissensbasis-Management
  • Workflow-Management
  • Zielgruppen-Targeting
  • interaktive Inhalte
  • Überwachung

Siehe die vollständige Digital Adoption Platform Software Liste

  • AB-Tests
  • API
  • Abwanderungsraten-Management
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Chat / Messaging
  • Community-Management
  • Content-Management
  • Drag-and-Drop
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Analytik
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Engagement-Tracking
  • Ereignisgesteuerte Aktionen
  • Etikettierung
  • Feedback-Management
  • Gamification
  • Inhaltserstellung
  • Kampagnenanalysen
  • Kampagnenmanagement
  • Kommunikationsmanagement
  • Kundendatenbank
  • Kundenerlebnis-Management
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Live-Chat
  • Mehrsprachig
  • Multi-Channel-Kommunikation
  • Multichannel-Marketing
  • Social-Media-Integration
  • Umfragen & Feedback
  • Verhaltens-Tracking
  • Video-Unterstützung
  • Visuelle Analytik
  • Widgets
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen
  • Überwachung

Siehe die vollständige Kundenengagement Software Liste

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichte
  • Anpassbare Vorlagen
  • Asynchrones Lernen
  • Aufgabenmanagement
  • Autorensysteme
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Beurteilung der Kompetenzen
  • Beurteilung-Management
  • Content-Management
  • Content-Sharing
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • Einmalige Anmeldung
  • Empfehlungen
  • Engagement-Tracking
  • Fortschrittsbericht
  • Fortschrittsverfolgung
  • Fähigkeiten-Nachverfolgung
  • Gamification
  • Gemischtes Lernen
  • Inhalt-Bibliothek
  • Integrierter Autorensystem-Kurs
  • Kollaboration mehrerer Nutzer
  • Kundenspezifisches Branding
  • Kursbibliothek von Drittanbietern
  • Lernmanagement
  • Mehrsprachig
  • Microlearning
  • Mitarbeiter-Engagement
  • Mitarbeiter-Onboarding
  • Mitarbeiterportal
  • Mobiles Lernen
  • SCORM-Compliance
  • Selbst-Lernen
  • Self-Service Content Curation
  • Self-Service Portal
  • Soziales Lernen
  • Studentenportal
  • Synchrones Lernen
  • Trainingsmanagement
  • Umfragen & Feedback
  • Verwaltung von Trainings-Aufzeichnungen
  • Video-Unterstützung
  • Videokonferenzen
  • Werkzeuge zur Zusammenarbeit
  • interaktive Inhalte

Siehe die vollständige Learning Experience Plattformen Liste

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Angestelltenhandbuch
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Aufgabenmanagement
  • Berichterstattung und Statistik
  • Bewerber-Tracking
  • Compliance Management
  • Daten-Import / -Export
  • Dokumentenmanagement
  • Dokumentenspeicher
  • Drittanbieter-Integration
  • Echtzeit-Berichterstattung
  • Elektronische Formulare
  • Elektronische Unterschrift
  • Elektronische Verifizierung / I-9-Formulare
  • Erinnerungen
  • Erstellung von Einarbeitungsplänen
  • Feedback-Management
  • Freizeit-Anfragen
  • Kalenderverwaltung
  • Konfigurierbarer Workflow
  • Kontrolle des Genehmigungsprozesses
  • Krankheitsausfall-Nachverfolgung
  • Kundenspezifisches Branding
  • Leistungsmanagement
  • Lernmanagement
  • Lohn- und Gehaltslisten-Management
  • Mentoring
  • Mitarbeiter-Datenbank
  • Mitarbeiter-Onboarding
  • Mitarbeiter-Self-Service
  • Mitarbeitermanagement
  • Mitarbeiterportal
  • Mitarbeiterprofile
  • Personalbeschaffungs-Management
  • Personalmanagement
  • Rollen-basierte Genehmigung
  • Self-Service Portal
  • Trainingsmanagement
  • Urlaubsverfolgung
  • Verfolgen der Teilnahme
  • Verwalten von Job-Beschreibungen
  • Verwaltung von Unterstützungsleistungen
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management

Siehe die vollständige Onboarding Tools Liste

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichte
  • Asynchrones Lernen
  • Aufgabenmanagement
  • Ausbildungsbetriebe
  • Autorensysteme
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Beurteilung der Kompetenzen
  • Beurteilung-Management
  • Compliance Management
  • Content-Management
  • Drittanbieter-Integration
  • E-Commerce-Management
  • Echtzeit-Berichterstattung
  • Einmalige Anmeldung
  • Erinnerungen
  • Fortschrittsbericht
  • Fortschrittsverfolgung
  • Fähigkeiten-Nachverfolgung
  • Gamification
  • Gemischtes Lernen
  • Hochschulbildung/Erziehung
  • Inhalt-Bibliothek
  • Integrierter Autorensystem-Kurs
  • Integriertes LMS
  • Kontaktmanagement
  • Kundenspezifisches Branding
  • Kursverwaltung
  • Lernmanagement
  • Lernpfade/-verläufe
  • Mehrsprachig
  • Mobiles Lernen
  • Modellierung & Simulation
  • Portal für Lernende
  • SCORM-Compliance
  • Selbst-Lernen
  • Soziales Lernen
  • Synchrones Lernen
  • Tests/Bewertungen
  • Trainingsmanagement
  • Trainingsverwaltung
  • Umfragen & Feedback
  • Unternehmen/Geschäft
  • Verwaltung von Trainings-Aufzeichnungen
  • Virtueller Klassenraum
  • Zertifizierung und Lizenzierung
  • interaktive Inhalte

Siehe die vollständige Schulungssoftware Liste

Alternativen für Userlane

Mehr Alternativen zu Userlane

Erfahrungen mit Userlane

Alle 26 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,5
Kundenservice
5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,3

Nutzerbewertungen nach Bewertung

5
18
4
7
3
1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Alex K.
Alex K.
Marketing Director in UK
Verifizierter Nutzer auf LinkedIn
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The best SaaS onboarding software on the market

5 vor 2 Jahren

Kommentare: It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Vorteile:

Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Nachteile:

There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

In Betracht gezogene Alternativen: WalkMe und Appcues

Gründe für den Wechsel zu Userlane: Better multi-lingual handling, better api, better people!

Tatum F.
Support Services Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Need something innovative and engaging? Get Userlane

5 letzten Monat Neu

Kommentare: Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You
Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience.
During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...

Vorteile:

It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.

Nachteile:

I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.

In Betracht gezogene Alternativen: Toonimo, Inline Manual, Whatfix und WalkMe

Warum Userlane gewählt wurde: HelpHero was very, very basic in what it offered. We liked the idea behind it but needed more options and flexibility to provide the best learning experience to our users.

Gründe für den Wechsel zu Userlane: Honestly, the YouTube videos had much to do with the initial impression of Userlane. Those videos showed what Userlane could do.... not how to do it like the other videos and websites we viewed. Basically, Userlane showed what "could be" not the work behind it. And then the free trial and support cinched it.

Antwort von Userlane

vor 3 Wochen

Hi Tatum, thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset. Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face. If you are open to having a discussion, let me know through your CSM. Itamar Freiman VP Customer Success Userlane

Anton A.
Support in Schweden
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Userlane

3 vor 2 Wochen Neu

Vorteile:

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

Nachteile:

When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.

Antwort von Userlane

vor 6 Tagen

Hi Anton, thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane. Self-hosting indeed has a few small differences then the online version due to technical constraints. I'll be happy to have a conversation with you and see how can we best plan for the future with you. Itamar Freiman VP Customer Success Userlane

Robert P.
Head of Customer Success in Schweden
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Oxceed and Userlane

4 vor 3 Wochen Neu

Kommentare: The start-up help were super, [SENSITIVE CONTENT] that I had in the beginning gave us a very good introduction and help. We still struggle with some smaller problem with the combination with our platform.

Vorteile:

When you have finished a lane all work is done, not just have you been showed how to do the task. Were easy to get started, the hard thing were to decide on what do build userlane about. What will our customer need help with. We got some very good help in the start-up.

Nachteile:

We have some special set up of our software that is not a perfect match for userlane. But we do have some good lanes that are used on regular basis.

Antwort von Userlane

vor 2 Wochen

Hi Robert, thank you for the feedback, we are excited to hear that we are helping your company achieve its goals with the help of Userlane. Indeed once you tasted the solution and were able to create the guides, the focus is where to deploy them and we have built expertise in guiding our customers through this. Maybe corny but, oh so true, the success of our customers is our success. Itamar Freiman VP Customer Success Userlane

Evan B.
Product Manager in USA
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Customer Service & People

4 vor 11 Monaten

Kommentare: Lovely. Would be nice if it had more feedback features or prompts

Vorteile:

Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

Nachteile:

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

In Betracht gezogene Alternativen: Pendo

Gründe für den Wechsel zu Userlane: Price and ease of use. Primary focus was tutorials

Antwort von Userlane

vor 10 Monaten

Thank you Evan for your frank and open feedback, it is highly appreciated. It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it. The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures. Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist. Best, Itamar Freiman VP Customer Success