Review Wave

Excellent service!

Kommentare: From the beginning, Review Wave has been exceptional. The training was thorough and setup and use has been super easy. Any time there is an issue their customer service always assists us fast and resolves any issues.

Vorteile:

I love the text prompts for Google Reviews.....it makes it super easy and convenient for patients to review us on Google. Also love the appointment text reminders, it helps reduce no shows.

Nachteile:

Sometimes the appointment text reminders do not go out and that causes some no shows since patients rely on those reminders.

Review Wave

Kommentare: We love Review Wave. Our overall experience has been top notch

Vorteile:

We love Review Wave. Getting the Google reviews has been a great boost our office was needing.

Nachteile:

There isn’t much I don’t like. It has great function in all aspects.

Great 2-way communication with customers and automations

Kommentare: Overall, this is a great software for 2-way communication with customers and automated appointment reminders. I do like the ability to schedule marketing messages, but there is definite room for improvement in this area.

Vorteile:

I like the text message automations and the ability to schedule marketing messages to practice members.

Nachteile:

Their email editor is really archaic and does not allow you to send test messages and is a little hard to use.

WATCH OUT! I would NOT use them

Kommentare: I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service.

Vorteile:

Did okay at reaching out to patients for reviews. Texting was the most helpful feature.

Nachteile:

Most of the reviews were internal reviews for review wave which did not mean anything. Once they left an internal review, most people DID NOT want to go leave a Google review. WATCH OUT FOR CANCELLATION CONTRACTS! I changed EHR contracts and had to pay almost $1000 in cancellation fees when I needed to leave. They require 60 day cancellation. They Do Not Care.

Great Product, Great Support, Bet on This Winner

Kommentare: Amazing. Great support, quick availability, help with forms.

Vorteile:

Great support, intuitive interface, integrates into Platinum and website. Also has an app so patients can control their appointments. Appointment reminders go out by email and text from our office phone number that patient's can reply directly to.

Nachteile:

Dynamic forms are amazing, but tedious to put together. Could be an easier process.

Review Wave allows us to provide better customer service

Kommentare: We are saving so much time by not having to text appointment reminders to each patient individually. It is so nice to be able to send out group or individual texts. This software also allows us to communicate more effectively with our patients and they don't always want to take the time to call and can just send a text. We also like that we can use the app on our phones to send and receive messages on the go.

Vorteile:

This software is very user friendly and has many options to fine tune it to each individual business. It allows for better communication and less missed appointments. They also offer great customer service.

Nachteile:

The campaigns are a little trickier to use but there are more steps involved.

Review Wave Has Transformed Our Practice

Kommentare: Excellent. Highly recommend.

Vorteile:

Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number. The texting function and appointment reminders are fantastic. Like all of the features and templates for this.

Nachteile:

I do not like the email formatting. The version that we have is not very user friendly and the emails don;t look all that great.

Great support software

Kommentare: Great service to use at the time when we needed it, and would go back if we ever had a need.

Vorteile:

The integration with our system at the time was wonderful and streamlined our work flow.

Nachteile:

When we switched to CT Cloud, some things were not integrated well or became extra things we no longer needed.

Fantastic Program

Kommentare: We've had a great experience with Review Wave!!!

Vorteile:

Review Wave has helped our team stay in touch with our patients in real time.

Nachteile:

It would be nice to be able to filter the messages a little different to make it easier for team members to find read messages, etc.

Great system!

Vorteile:

We enjoy the ease of messaging our patients! The best feature is being able to forward the phones and being able to see who we missed calls from and even seeing the voicemail.

Nachteile:

Nothing, compared to other systems, this is top notch!

Great system

Kommentare: Great, they are quick at resolving issues

Vorteile:

Appointment reminder and and texting with patients

Nachteile:

Paperwork is frustrating for patients and they complain about it

Review Wave is awesome!

Kommentare: We love Review Wave. Even from the demo we did in the very beginning, we were very pleased with their services and professionalism. They always take care of us. Their customer service is phenomenal, and we love their chat feature for support. They are always super quick to chat back and solve any problem we might have. Overall, we absolutely love Review Wave and would recommend them to everyone!

Vorteile:

Automatic text reminders for appointments, automatic missed appointment texts, birthday texts, automatic feedback requests result in more Google and Facebook reviews. Love that everything is automatic and there is no thinking involved at all. They do it all for you. The integration was so easy and the Review Wave team handled it all and walked us through every single step to make sure we knew how everything worked.

Nachteile:

The one and only thing I wish they had was some sort of sound alert or flashing on the icon when someone has text. The only way to know someone has text is to literally be looking at the dashboard. That would be so helpful, especially when we are busy.

Five Star Reviews galore!

Kommentare: Review Wave, as a company, has been very responsive to any issues that we may have come across...and those issues were few and far between.

Vorteile:

This is the first program that finally engaged my patients successfully to review us. We proudly now advertise that we are a 5 star clinic! Our patients and our team really like the ease of text communication. I can't imagine not having this software in place.

Nachteile:

Since I am not in the admin team, I cannot really give advice here, however I do know that my team loves this software.

Best money spent!

Kommentare: Missed appointments are way down and reviews have increased from 30 to 92 in almost a year.

Vorteile:

It is easy and customizable. I use it everyday and see its value in my practice.

Nachteile:

I wish I could make a pdf of conversations to save for files and attorney records. Right now I can only print the page to record the exchanges.

Excels at increasing google reviews and practice management features are a huge bonus

Vorteile:

It has boosted our reviews 400% since we started using it. The features like online scheduling, text messaging and intake forms have been an integral role in the growth of our practice.

Nachteile:

It is a little complicated to navigate through the various settings on the website. Don't always know if there is an update and new campaigns have been generated. Not easy to see what all is being sent out to patients.

Excellent product/software

Kommentare: Excellent customer service and very positive experience.

Vorteile:

Review Wave is very user friendly and helps keep out patients on track with the care. In addition, we have received many reviews from the use of Review Wave which is amazing for acquiring new patients and our SEO.

Nachteile:

Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.

Review Wave

Kommentare: Our practice started with Review Wave several months ago. In the sales process they were very helpful (of course they wanted to sell me). My staff had the setup meeting and I thought things would be all set up for us. They offered the text messaging (limited to 10,000), online scheduling (which new patients must schedule through the website to show up on the schedule), activation texts (which they set up very limited messages that are dull and not inviting to reactivate you patients), and reviews from google, Facebook, etc. Well, the review process worked great for the 1st few weeks, since then we get minimal response. They also offer patient intake forms but that is an additional $100 over the $300 per office. My situation is I have 3 offices, 2 separate locations and one located inside (a diet program with a different DBA) the main office. They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount …. A 10% DISCOUNT for me to add my 3rd office are you kidding me????? I understand there is work involved in the set up, but I am really upset about the pricing, so I did not start the diet program with them (by the way this is my busiest program). We did call them to help up set up better text message reactivations and sales messages and they set up a meeting to SHOW us how to do it ourselves. Well, let me tell you, I called Zingit, and their customer service blew me away. They stated they would require a set up

Vorteile:

The idea behind the software is good, their pricing is outrageous for what you actually get if you have more than one office.

Nachteile:

The price when adding additional office

Saves so much time!! Love it!!

Kommentare: Overall, our experience has been outstanding!

Vorteile:

Customer service is just a chat away! They are right there any time we have a problem and they are immediately working to resolve it! Most impactful is the fact that it saves so much time not having to make phone calls and we can communicate real time with our patients. It works really well with our EHR system. The app is very helpful as well to see how busy our day is going to be and to be able to text patients from our phones when our EHR is down.

Nachteile:

We have so many different types of appointments that the scheduler didn't really work for our office. It wasn't for the lack of effort put in by the awesome people at Review Wave!

If you hated Demandforce, you will LOVE Review wave!

Vorteile:

They actually can deliver what they promise. When they say they can automate most of your front desk function, they mean it!

Nachteile:

So far so good. I've been very happy with every aspect of their system, and looking forward to more features in the future!

Review Wave

Kommentare: I am overall satisfied with Review Wave. We have upgraded services since starting with them since they have gained our confidence.

Vorteile:

Review Wave is pretty easy to use and has a lot of capabilities. I also like that we could start at a lower cost tier and move up or down based on needs.

Nachteile:

The review texting process does require my office staff to inform patients that they will need to follow the link after they respond to the initial text feedback request. Most people don't realize that they haven't actually completed a Google or Facebook review when they respond to the initial text.

The best I have tried

Kommentare: We use it and will continue to use it. Great company doing awesome things and doing them well.

Vorteile:

We use Reviewwave for appointment reminders and review requests. There are a lot of programs that fill this niche and it is only getting more crowded so there may be better but the quality of work done and the reliability of the program is great. Tried one other one a year ago and only used it for a few weeks before switching back.

Nachteile:

Costs a bit more than some of its competitors and I am not sure what else they have to offer as I have been with them for a few years and in retrospect no one has reached out to reconnect or see how we are doing. Not a negative but would be nice once/year or so.

Simplify your procedures!

Kommentare: The only thing better than Review Wave is their customer service!

Vorteile:

This program has automated our systems—I know that “calls” are being made and missed appointments are followed up on.

Nachteile:

I wish the forms were easier to use and could converted to a printable format That doesn’t take like 8 pages

Review Wave is an asset for increasing our business

Kommentare: This has been very positive. Every time we have a question on how to use or make changes to the set up, the staff at Review Wave always gets back to us promptly.

Vorteile:

How easy it is to use for ourselves as business owners and for our patients. It also saves so much time for our front office manager.

Nachteile:

I would lie to be able to turn off notifications for appointment reminders even when the patient cancels a couple of hours prior to his appointment.

More than I expected

Kommentare: It has been a CHANGE for me and how I do things, but it was quick and I really feel that it has helped.

Vorteile:

The ability to ask the patient for their response and a review. Being able to communicate with the patient in another manner...some "only" want to text, this at least gives them the option. The ability for a prospective patient to schedule on my website at anytime...some people just want to schedule online.

Nachteile:

The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.

Saves hours in my day!

Kommentare: I use review wave everyday and couldn't imagine my day to day without it! We no longer have to do reminder calls (which literally save hours when you see 100+ people a day). Patient communication is so much better as a lot of people prefer to text rather than calling. It helps with patient retention by sending a text when people haven't been in for an appointment in a while. We also love the feature that sends feedback requests to receive review on fb, google, etc.

Vorteile:

appointment reminders, feedback requests, patient retention

Nachteile:

scheduling appts online -- offering a different appt time that what is actually available as we like to overlap appts it is hard to book a new patient appt online during shift because of our overlap.