Review Wave

" Had a few glitches initially with our EHR "

Vorteile: Love that it integrates with our electronic health record`s and is automated. Understand very well be importance of reviews and the system makes it seemless

"Exactly what we were looking for"

Kommentare: We have seen our reviews and ratings sky-rocket in number since integrating the product as well as an increased number in kept patient appointments due to reminders and online scheduling availability.

Vorteile: The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

Nachteile: It took the office quite a few phone calls with customer service to set up and fix our needs for scheduling when it came that people scheduling their own appointments online. We were, however, able to get everything exactly how it needed to be, it just took a little time and patience.

"Great for Reviews!"

Kommentare: They had a great customer support team and good review software, but were were looking for more of an integrated system that would allow for easy texting and rescheduling options for patients.

Vorteile: I liked the way you were able to customize how and when review requests were sent out to patients, it made it efficient and put it on auto-pilot. I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.

Nachteile: The app was outdated looking and not very user friendly. The software also did not integrate with our EHR/scheduling system so it made our processes a bit more extensive rather than easier or simpler.

"Wonderful platform for a great price"

Kommentare: Our clients have seen reviews for their businesses increase more than double within the first two months of using this platform, which has provided a positive impact for their business and an excellent ROI.

Vorteile: Dashboard is incredibly straight-forward. The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results! The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic! The team is quick to respond and has been accommodating to any requests and recommendations we have. It's clear their priority is their clients, and that they are eager to take advantage of all available opportunities to improve or add to this platform.

Nachteile: The backend is not as pretty as some of the industry competitors, and there isn't an option to tie multiple locations to a single login. However, the team at ReviewWave has been incredibly supportive of this and has assured my team this feature will be rolled out in the future. Based on the support I've gotten so far, I believe this one "con" will be a non-issue soon.

"Love Everything About ReviewWave!"

Kommentare: The benefits are huge!! My google and Facebook reviews have skyrocketed!

Vorteile: Review Wave is a text appointment reminding system, review platform for clients, and an online scheduler. I chose review wave because they integrate well with Genesis. Review Wave has blown my mind with all their features. After a patient leaves my office they are sent a text/email to review their experience with my office. They are given the choice to rate 1-5 stars. If 4 or 5 stars are chosen, they are taken to a page to leave a Google or Facebook review. If less than 4 stars are chosen, they are given the opportunity to leave feedback. Appointment reminders can be set to fit your offices needs. My texts get sent out 24 hours and 2 hours in advance.

Nachteile: I wish there was an easier way to see the texts that were sent out that day.