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Review Wave
Was ist Review Wave?
Bewertungs-Management-Software zur Steigerung deiner Online-Reputation. Reputationsmanagementlösung zur Steigerung von Online-Referenzen, Nutzerbewertungen, Kundenbindung und Empfehlungen.
Wer verwendet Review Wave?
Chiropraktiker, Zahnärzte, Hörgeräteakustiker, Tierärzte, Kieferorthopäden.
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Review Wave
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Bewertungen über Review Wave
Excellent service!
Kommentare: From the beginning, Review Wave has been exceptional. The training was thorough and setup and use has been super easy. Any time there is an issue their customer service always assists us fast and resolves any issues.
Vorteile:
I love the text prompts for Google Reviews.....it makes it super easy and convenient for patients to review us on Google. Also love the appointment text reminders, it helps reduce no shows.
Nachteile:
Sometimes the appointment text reminders do not go out and that causes some no shows since patients rely on those reminders.
Great Product, Great Support, Bet on This Winner
Kommentare: Amazing. Great support, quick availability, help with forms.
Vorteile:
Great support, intuitive interface, integrates into Platinum and website. Also has an app so patients can control their appointments. Appointment reminders go out by email and text from our office phone number that patient's can reply directly to.
Nachteile:
Dynamic forms are amazing, but tedious to put together. Could be an easier process.
Review Wave
Kommentare: Our practice started with Review Wave several months ago. In the sales process they were very helpful (of course they wanted to sell me). My staff had the setup meeting and I thought things would be all set up for us. They offered the text messaging (limited to 10,000), online scheduling (which new patients must schedule through the website to show up on the schedule), activation texts (which they set up very limited messages that are dull and not inviting to reactivate you patients), and reviews from google, Facebook, etc. Well, the review process worked great for the 1st few weeks, since then we get minimal response. They also offer patient intake forms but that is an additional $100 over the $300 per office. My situation is I have 3 offices, 2 separate locations and one located inside (a diet program with a different DBA) the main office. They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount …. A 10% DISCOUNT for me to add my 3rd office are you kidding me????? I understand there is work involved in the set up, but I am really upset about the pricing, so I did not start the diet program with them (by the way this is my busiest program). We did call them to help up set up better text message reactivations and sales messages and they set up a meeting to SHOW us how to do it ourselves. Well, let me tell you, I called Zingit, and their customer service blew me away. They stated they would require a set up
Vorteile:
The idea behind the software is good, their pricing is outrageous for what you actually get if you have more than one office.
Nachteile:
The price when adding additional office
In Betracht gezogene Alternativen:
Review Wave
Kommentare: We love Review Wave. Our overall experience has been top notch
Vorteile:
We love Review Wave. Getting the Google reviews has been a great boost our office was needing.
Nachteile:
There isn’t much I don’t like. It has great function in all aspects.
Review Wave Has Transformed Our Practice
Kommentare: Excellent. Highly recommend.
Vorteile:
Ability for patients to self book their own appointments is excellent. Love that we can text from our own phone number. The texting function and appointment reminders are fantastic. Like all of the features and templates for this.
Nachteile:
I do not like the email formatting. The version that we have is not very user friendly and the emails don;t look all that great.
