Wer nutzt diese Software?
Salsa offers solutions exclusively for nonprofits. From start-up charities, to mid-size nonprofits, to global organizations, our clients lead the industry in donor retention & acquisition.
Durchschnittliche Bewertung214 Bewertungen
- Gesamt 4.2 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.1 / 5
- Preis-Leistungs-Verhältnis 4.1 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Salsa Labs
- Gegründet 2003
Über Salsa CRM
Salsa CRM is used by thousands of nonprofits every day to build rich supporter profiles, track all donations & donor interactions, create direct mail fundraising appeals, and easily view data with fundraising dashboards and flexible query tools. Our single platform provides an easy-to-use email builder, powerful mail merge, support for direct mail campaigns and more. G2 Crowd ranks Salsa CRM as a Top Performer in the Non Profit CRM category.
Salsa CRM Funktionen
- E-Mail Marketing
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Salsa CRM
Bewertet am 7.11.2019
Overall, a useful product
Kommentare: As my review title states: overall, a useful product, but it's definitely got room for macro design improvements.
Vorteile: There are unlimited capabilities with the software. Salsa CRM offers everything you could possibly desire in a CRM designed for a nonprofit. In fact, there's so much functionality, that after six months of having used the software, I still feel like I'm only 25% of the way there with fully knowing it inside and out. Constituent profiles are clean and easy-to-navigate, and they help unearth stats that can ultimately help you recapture lapsed donors and sustain their commitment to the org. Additionally, customer support is always there to help you navigate the software should you ever get lost.
Nachteile: The training is not exactly exciting or something an audio-visual-hands-on combo type of learner with ADD is going to find very useful. I think it's unfortunate that the product vocabulary has to be all "startup-y." I'm still trying to understand the reporting systems. I've also been faced with buggy moments that typically require restarting the software which causes delays in getting work done.
Antwort des Softwareanbieters
von Salsa Labs an 8.11.2019
Blake - Thank you very much for your review. We are glad to hear that Salsa CRM has all of the features you need and is helping you unearth statistics that will hopefully help you grow! We have passed along your feedback on our training and start-up process to our on-boarding and client teams. We are always looking to improve and sincerely appreciate your feedback.
Bewertet am 16.11.2018
SALSA is THE best!
Kommentare: I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top. No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations!
Vorteile: Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them. Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.
Nachteile: I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation. Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that.
Bewertet am 23.11.2016
Salsa gets it done, but only if you have the staff to make it work
Kommentare: My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of.
*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud).
*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem.
*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create.
*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on.
*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa.
*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN.
*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff...
*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'.
*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved.
*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself.
*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end...
Bewertet am 13.6.2017
Easy to use, quick and reliable reports, constantly adding elements to make the experience better.
Kommentare: Tracking donors easily, easily sending out communication.
Vorteile: What I like most about Salsa Labs is the ease of use. Although as the administrator I am in the database daily, everyone on my team can easily find what they need and update donor profiles, and find out information about donors. The robust queries is also huge for me. The fact that I can easily segment out multiple layers of donors makes my job much easier. So far there has not been an output that I am looking for that I can not get through Salsa queries. The integrated emails and unlimited donation pages are also wonderful and have reduced the number of platforms we have to use.
Nachteile: I do wish there was a little bit more integration between the CRM and the Engage side of the systems. Currently if I send out an email blast it does not add a note or activity to the donor's profile on the CRM side saying this was sent. Currently I have to add them to a group and then add a note to their profile. There are a couple of other little items that are more wish list items rather than items I have to have in a CRM. Also, the customer support, although they are always helpful, it is sometimes hard to get ahold of them. Emails usually take a good 3-7 days to answer (sometimes mores) and if I call I am on hold for a good 15-30 min sometimes. It is nice that I can call anytime, but frustrating that it can take awhile to get ahold of anyone.
Bewertet am 3.11.2017
Salsa is the best software for the money
Kommentare: Ilona and Andrew on were great at walking us through the process. It is always cumbersome when starting a new CRM solution, but between them and Joe, our onboarding specialist, the people at Salsa were great. We're still getting use to all the available tools, but have found great benefit in everything so far!
Vorteile: Lots of tools (Email, Events, P2P, Social Media, etc.) Great options for communicating to donors and receiving donations. A lot of customization for marketing and accounting.
Nachteile: Merging the two solutions (Engage and the CRM) has proven clunky, but the team is committed to fixing any issues.
Antwort des Softwareanbieters
von Dan an 15.11.2017
Thanks for your review, Derek. Salsa CRM and Salsa Engage have a built-in two-way integration that syncs all standard and custom fields between the two, pushes online supporter activity data into Salsa CRM and enables you to build groups in Salsa CRM and push them to Salsa Engage for online engagement. Also, be sure to check out Salsa Scholars, the interactive eLearning platform that contains instructor led training courses that will help you learn all the ins and outs and maximize the software. Specifically, there is a course on the Salsa CRM and Salsa Engage integration. Let us know if you're still having trouble and we can help you sort it out!