Office Practicum

BILLING MANAGER

Kommentare: THE SOFTWARE IS VERY USER FRIENDLY BUT OF EVEN GREATER IMPORTENCE IS THE STAFF. THEY ARE ALWAYS FRIENDLY, AMAZINGLY CAPABLE & READY TO HELP! THAT IF OF UTMOST IMPORTANCE TO ME WITH ANY COMPANY/PERSON WITH WHOM I DEAL. I HIGHLY RECOMMEND OFFICE PRACTICUM TO ANY MEDICAL PRACTICE LOOKING FOR A USER FRIENDLY SYSTEM THAT IS EASY TO CONVERT (OP HANDLED THAT, AS WELL!), FEATURES ARE VERY WELL LAID OUT & AN ALWAYS-AT-THE-READY CUSTOMER SERVICE DEPARTMENT!

Vorteile:

REPORTS ARE EXCELLENT & ALWAYS EVOLVING-THE IMPLEMENTATION TEAM ACTUALLY LISTENS & TAKES STOCK IN USERS CONCERNS & NEEDS & WILL WORK TO IMPROVE THE FEATURE! ALL REPS ARE EXCEPTIONALLY WELL TRAINED & CAN USUSALLY SOLVE ANY ISSUE WITH JUST A PHONE CALL! THEY TAKE THE TIME TO ACCESS THE SYSTEM THRU A BUILT-IN PORTAL TO SEE THE PROBLEM WE'RE HAVING & SHOW US HOW TO FIX! OP HAS CUSTOMIZED SO MANY FEATURES SPECIFICALLY FOR OUR PRACTICE & THAT MAKES INCOME INCREASE! ALWAYS THE BOTTOM LINE!

Nachteile:

COULD CONTAIN A BETTER ACCOUNTING SYSTEM. WHILE IT IS EASY TO ENTER CHARGES & POST INSURANCE & PATIENT PAYMENTS IT IS NOT QUICK BOOKS!! THE DATA IS ALWAYS THERE & CORRECT BUT SOMETIMES THE METHODS ARE 'CLUNKY'. YOU JUST HAVE TO KNOW WHAT TO LOOK FOR.

I think it is very good and helpful

Kommentare: I have found many options that help me to go through that world of softwares and its easier than other softwares

Vorteile:

Its speed and helping to acheive my goals

Nachteile:

Its expensivity i could buy it but other not

Horrible. You will Loose money!

Kommentare: None. I really like VERY VERY little about this software.

Vorteile:

I do like the fact that you can drag and drop an appointment on the scheduling screen. That is really about it.

Nachteile:

I HATE the call center for your issues. They LITERALLY never know how to fix a thing. They will close a case without an actual answer. You will get a link to a description of what the report is. Not how to fix an issue. The amount of clicks it takes to get anything printed is absurd. The rx writing is absurd. Your nursing staff should be able to send a refill on a chronic med without an issue but this system makes it impossible. They have LOTS of glitches that they NEVER know how it happened or how to fix it. They will say " well we need to see your work flow to recreate the problem". Its a glitch you can't recreate it. The owner is extremely rude and hard to deal with. We have had this system for 6 months and are still not seeing a good number of patients. The billing portion of this system is a complete nightmare. They have sooooo many places to look for charges and so many reports that are all completely different with completely different information on them that should overlap. I can't warn you enough to STAY AWAY!

Pediatric EHR

Kommentare: They have been customer focused. Like all companies that go through growth there are pains, but the focus seems to always be on the client.

Vorteile:

We like the face that it is integrated with AAP guidance. The vaccine management and templates make our jobs easier.

Nachteile:

Too many clicks. It would be better if that could be streamlined and customizable

Office Practicum delivers

Kommentare: This overall is a great program.

Vorteile:

This is a pediatric software. The designers have built-in designs that are tailored to meet the demands of many pediatric offices. As times and requirements from multiple agencies change, the designers are quick to meet these new challenges. It is easy to use. We have trained new doctors, nurses, front office with no problems. It also has ways to keep confidentiality matters under control. We are able to do everything that we need to do on the software. The designers are prompt to handle problems and prompt to respond to new requirements including requirements, it seems, from the state level for each of the states. We also use the program for billing purposes, and have had no problems with the billing end of things. You can have your own design features added easily and make your own templates for almost everything. Plus, making templates is very user-friendly

Nachteile:

Some of the things we need to do on the software comes at an additional price. For example, if you want to be storing on the cloud or you want the software to send emails of upcoming appointments to patients. Sometimes there are a lot of clicks that seem could be decreased. Extra clicks is time consuming. There are other things that could improve workflow as well which would also improve time consumption.

IT WAS GOOD IN THE PAST BUT NOT ANYMORE!

Kommentare: As I said, it is not good anymore. I was one of their clients that loved their software, but lately, in the past 2 years or so, they dropped the ball. It's not time to buy OP. Wait until they get their act together and go back to do a good job the way it was in the past.

Vorteile:

It was good in the past, not anymore. It was the only EMR tailored to Pediatrics at the time. Now there are more options, and you should look into the other options. Their quality went way down.

Nachteile:

They just launched the most horrible patient portal, and we have to use both portal, the old and the new, in order to comply with meaningful use Stage 3! And guess what? They can't migrate the patients from the old portal to the new portal, so EVERY SINGLE patient has to re-register in the new portal! The nightmare is for real. Their support now is really bad! It was really good in the past. It's a shame!!!

RUN, DON’t Walk!! Look elsewhere for an EMR!

Kommentare: Awful!! Implementation was difficult. There was a lot of work we had to do after hours to get up & running. We currently cannot find anyone at OP who is able to help our current billing situation. Many have tried but cannot find a solution. The system is glitchy. It will often shutdown or put go into an endless loop.

Vorteile:

We switched from Greenway to Office Practicum 11 months ago. THE only thing I like about this product is the integrated vaccine inventory management. But even that has some glitches.

Nachteile:

The PM side is not functional. We accept Medicaid & 2° insurance & this system cannot handle payments we receive from Medicaid. The aging report is useless. No integrated fax solution. Reports are not intuitive & difficult to figure out.

Pediatric Bliss

Kommentare: I have been using OP for about 20 years now and have watched it grow and change like any child from infancy to adulthood, and this program has matured to an invaluable tool for pediatric practices across the country.

Vorteile:

This is one of the easiest programs I have ever used. The point and click on most screens has made a computer dummy like me a genius when it comes to doing my job, or even helping out in areas of the program that are not in my every day job description. Entering payment, doing diagnostic testing in house or sent out to the lab, exam notes and prescriptions have become easier and quicker plus more legible. The program helps track tasks which need to be done when children come in for visits so nothing can be forgotten, vaccines history is available so appointments can be made within the correct time frame to the child to receive them so visits are not lost on early scheduling. This program, if used to it's fullest potential can be a doctors' dream come true.

Nachteile:

There are very few cons to this program, but with all computer generated software, there is the occasional update that doesn't go well. When that happens, support at OP is usually on top of it and a fix is done asap, after all computers are only as good as the programmer and we are all human.

Medical REcords ok, but the business, reporting and reliability a disaster

Kommentare: Demos are very nice and promised features sound wonderful. Reality is different. Three years in still waiting for promised enhancements with no due date.

Vorteile:

The medical record is adequate and tailored for pediatrics.

Nachteile:

Fragile on the web- promised speeds do not happen Reporting is rudimentary and you must know ancient SQL language to get a report They nickel and dime you for anything you need to meet MU or reporting or other more advanced features. The revenue cycle is 1980's capability and was described exactly that way by the CEO. If going off mainstream software be prepared to add billing and registration staff.

Great for Pediatric Practices

Kommentare: The pre training was great!

Vorteile:

IT is extremely pediatric friendly, There is a lot of good support.There is a support staff that you can reach through telephone, email or chat along with a list serve with a lo of other offices to so how every one does things or is there is an easier way then what you are doing. The software is very user friendly and the report modules are great. We have not even used all that is available such as the MU product and the Portal which I have heard are good too. Yesaly conferences are a great way to meet others on the program and have great classes to pick up new ideas and learn of changes.

Nachteile:

Billing reports were a little harder to get used to. Our billing person has no problem but did take a little training.

They have thought of everything

Vorteile:

It does seem the team at OP has thought of everything I would want in an EHR. Very specific to primary care.

Nachteile:

Like all EHR it still takes longer to chart. I am left to put each detail in its bucket. Brain to EHR connection?

OP Pediatric EHR review

Vorteile:

Our 12-provider pediatric practice likes the fact the EHR is for pediatrics only. We have been with OP for nine years. The ability to tailor your EHR to pediatrics and teens clinically is truly amazing. The OP culture is committed to best practices and incredibly open to feedback. They are always innovative and working to stay current with all the regulatory changes that impact pediatric practices: Meaningful Use, e-prescribing, HIEs, etc. I have never seen a company invite so much feedback in the spirit of change! Their medical director hands out her personal email on the blog all the time!

Nachteile:

There have been so many changes for all EHRs in the last several years that OP can struggle, like the rest of us, to keep up and have products ready when they think they will come out. That said, I think they have become much wiser about how long it will take to be truly ready and more fully beta test before upgrades are released. The Practice Management side is not as strong as the clinical side, but new releases are addressing these issues.

The seemless, intuitive solution for medical practitioners

Kommentare: I would highly recommend this to hospitals that handle large number of patients annually.

Vorteile:

The software has a very friendly interface that enables quick entry of information of patients and other records. The software makes it easy to enter and retrieve health records of large number of patients quickly and easily.

Nachteile:

Well, everything has its downside. There's just a small hitch in that it's abit slow on my computer. Am not sure of its just the speed of my machine or its the software.

OFFICE PRACTICUM and YOU

Vorteile:

I am very happy with the way questions are responded to. The politeness and help from the employees for hardware and software. Once you get into the swing of OP it does a lot of streamlining your work.

Nachteile:

I would like the rejections on bills to be more clearly telling a story about what happened. Each rejection should be clearly stated in each claim. I would like to add on procedures to an existing bill when necessary. I would like to not have a hard time tracing back credits and applying credits to accounts

The value of Office Practicum to a pediatrician

Vorteile:

Office Practicum thinks like a pediatrician. They understand that taking care of children is inherently different than taking care of adult patients and they focus on things like vaccines, growth charts, adolescent confidentiality, well visits - things that are at the core of what pediatricians do every day. In addition, the vendor has created a virtual community of pediatricians who use the product and collaborate with each other to make use of the software even more valuable.

Nachteile:

It's not really the vendor's fault, but so many outside regulatory changes including Meaningful Use and ICD-10 have no real value to practicing pediatricians, especially since at least 50% of us don't qualify for any MU funding. Sometimes the need to keep up with external regulations has necessitated slower incorporation of functionality that pediatric users want included to push the envelope.

A great tool for pediatricians everywhere

Vorteile:

The vendor is very helpful and quick to respond with solutions to most issues our office has. The product itself is easy to use and has so many useful tools (like PCMH reports).

Nachteile:

The thing I like the least is the updates. Usually there are great new features, but there is also the occasional glitch that disrupt the workflow until it is resolved.

Easy to edit the templates and make it very practice specific.

Vorteile:

Pediatric specific with embedded Bright Futures features. The vendor is always moving forward with innovation. Seemless conversion to SNOMED> Hopefully, the same for ICD 10!

Nachteile:

Delays, delays, and more delays. Please adjust your timeframes to a more realistic date. Ex: OP 14--many months after it was promised.

Good pediatric-specific product

Vorteile:

It's pediatric-specific and able to be customized. It has a lot of ability if the practice is willing to devote the human time and money (not seeing patients) to build. I think all systems require building, but I expected that the templates in a pediatric-based system would have been more fully developed with editing capabilities.

Nachteile:

Communication. I would have liked more specific instructions as we prepared to go live, such as dx list completed, how to view these templates, and developing a timeline. It would be scary, but they could have informed us that it would likely take x amount of time to review specific parts, such as templates. It felt like it was just go live, and then build. An alternative way is have a frame and then rearrange and get more.

a user friendly program

Vorteile:

OP is much more user friendly than other programs. Our local hospital uses Epic and I spend a lot of time searching for different items. OP is easy to navigate and has easy to find tabs for most items.

Nachteile:

As with most computer programs, there seems to be glitches with every upgrade

Was not happy with the product .

Vorteile:

pediatric specific templates and vaccine inventory.

Nachteile:

The fact that OP is uni-directional with Florida shots vaccine registry dis-allowing exporting vaccines from florida shots . The general layout of the system has a very small font size making it hard to read, get your self a pair of glasses if you are planning to use OP . The system keeps freezing when I am using it from home and I was told its due to the speed of my wireless internet which means additional cost to upgrade both home and business internet. The schedule for implementation is based upon the availability and the convenience of the trainers, it took me more than 5 months to go live with them and its not because of the intensity of the training its just because they don't have enough trainers. The customer service is of limited help and is mainly for technical support, if you have an EHR question then you have to get in touch with the trainer.

Excellent product

Vorteile:

Consistent updates to help improve provider functions. Devotion to help making MU achievable.

Nachteile:

Having to open multiple screens for patient information. Ex. When in a patient chart you have to then open demographics to see patient information.

Office Practicum Review

Vorteile:

I like the ability to utilize patient information regardless of which office you're currently at, to communicate from a patient's chart with providers, and to send RXs from a patient's chart.

Nachteile:

After the most recent update, there seems to be difficulty utilizing the RX tab. For example, when you go into medication from a message, you now have to hit the update tab and then edit to renew a script. Extra steps are needed now. Also, you are unable to delete a medication when inside a message. You have to get out of the message, go to the chart, delete the medication, and then go back into message. Also, we have recently had a lot of problems with the program kicking us out every few minutes.

Practicum review

Vorteile:

Very easy to use. Very helpful with tracking task that need to be done for doctors visits so you can be organized.

Nachteile:

There is a Constant update is necessary to get the maximum affect of the application use in the whole program

Are you down with OP15?

Vorteile:

The level of responsibility taken by the customer support.

Nachteile:

Not intuitive, cannot create a rules engine without assistance. Visually looks like it was made in the 1990's circa Windows 95/98

Very easy to learn and great help

Vorteile:

Very easy and help is prompt. the ease of going to chart from appt and then complete billing in one go.

Nachteile:

Would like if we can get the deductbles in tracking