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seit 15 Jahren bei der Softwareauswahl

Was ist PrimePay?

Es ist durchaus möglich, Gehaltsabrechnungen zu lieben. Diese All-in-one-Lösung für Gehaltsabrechnung, Steuern und Personalwesen ist besonders schnell. Sobald deine Gehaltsabrechnung abgeschlossen ist, sind es auch deine Steuern. Das Unternehmen garantiert eine 100%ige Einhaltung gesetzlicher, staatlicher und lokaler Steuervorschriften. Der Gehaltsabrechnungsservice wird mit einer kostenlosen HR-Beratungslösung bereitgestellt. Dieser Service hilft dir, konform zu bleiben und deine Mitarbeiter*innen mithilfe von Leitfäden, bereitgestellten Schulungen und mehr zu stärken.

Wer verwendet PrimePay?

PrimePay glaubt an die Leistungsfähigkeit von Kleinunternehmen. Seit 1986 unterstützt PrimePay kleine Unternehmen dabei, Zeit zu sparen, um sich auf das Wesentliche konzentrieren zu können.

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Bewertungen über PrimePay

Durchschnittliche Bewertung

Gesamt
3,7
Benutzerfreundlichkeit
3,6
Kundenservice
3,6
Funktionen
3,6
Preis-Leistungs-Verhältnis
3,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
47%
4
18%
3
10%
2
4%
1
20%
Shannon
Shannon
Partner/Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PrimePay Good Service

5,0 vor 6 Jahren

Kommentare: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Vorteile:

The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Nachteile:

There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Antwort von PrimePay

vor 6 Jahren

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services. - Team PrimePay

Aisha
Aisha
President CEO in USA
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

PrimePay is a great option for small businesses.

4,0 vor 9 Monaten

Kommentare: Overall, I like Primepay. They worked professionally and helped me resolve any issue that came up.

Vorteile:

I like the onboarding process. From getting all of your documents together to communication, it was really good. The price is average for what you can pay. I like when you get one deticated person to deal with from onboarding to runing payrolls. I like that she was really hands on with making sure you know all the ins and outs of getting started. She was very meticulous and task driven. She did not run it untill we confirmed everything.

Nachteile:

I didn't like the switiching to a new person to handle my account. Like other payroll services, you get one person for on boarding and another for the rest of your term. That was the case here. The second person wan't bad at her job she just wasn't as experienced or meticulous. We had a few times that weren't entered correctly or something was missed in email. We eventually got it. It just took time.

Fernando
President and CEO in USA
Geschäftsbedarf & -einrichtung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PrimePay is by far the best payroll system we ever used.

5,0 vor 2 Monaten Neu

Kommentare: My experience with PrimePay has been excellent, especially the customer service team's knowledge of the product and helpful manner when we needed help with unusual situations.

Vorteile:

Easy to use and excellent customer service.

Nachteile:

I can't think of any. All their features are perfect for my small business.

Alison
Bookkeeper in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Was an amazing vendor then went down hill

3,0 vor 2 Wochen Neu

Kommentare: A couple of years ago I would have given PrimePay 5 stars across the board. I loved the rep I worked with, they provided timely assistance and our payroll was a breeze to submit and approve. Then in the last year that all changed, and I would have been giving them 1 star across the board. No longer did I have a designated rep. No longer did I receive timely responses. And no longer was my payroll a breeze to submit. Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for hours but it could be days or weeks to get a response to an email. We were at the point of contacting alternative solutions so that we could go on to fire them when they sent out an email apologizing for their horrible service and outlined their plan to approve. Since we had 5+ years of amazing service and the horrible service had only been going on for about 6 months we decided to give them a chance to redeem themselves. So far we are glad we did. Customer service is not back to where it was before the drastic change. And with no longer having a designated payroll rep I honestly don't know that it ever will. But payroll is no longer painful to run and you can actually get ahold of customer service and get a response/help in a timely manner. I hope that they continue on this pay and get back to being a superior payroll provider in the coming months.

Vorteile:

-They handle everything for you so you don't need multiple services

Nachteile:

-Time it can take to get a response back -How long it now takes to process payroll. It used to be I could submit and would hear back in a couple hours with reports to approve. Now I submit on a Monday morning and I don't typically hear back until midday on Wednesday.

Yesenia
Payroll Manager in USA
Medizinische Praxis, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

PrimePay Review

4,0 vor 2 Monaten

Kommentare: PrimePay has been very helpful with implementing the software throughout our company and has been willing to meet through calls for training and understanding. The support team has been great through the transition of leaving implementation.

Vorteile:

PrimePay has a great grasp on important payroll functions like taxes and seamless processing of direct deposits and third party payments. There is an opportunity to create an integration to NetSuite which appealed to us.

Nachteile:

There are slow loading times for reporting and payroll calculation, the help articles seem a little outdated. I think some of the implementation objects might have been done out of order leading us to reorganize a few things.