Lead Forensics

Intuitive and Robust Platform

Kommentare: Our team's overall experience with the Lead Forensics platform and team continues to be exceptional.

Vorteile:

The platform is so easy to configure and use!

Nachteile:

There are truly no dislikes. On occasion it takes an extra moment for the dashboard to load. It's not significant.

A must for your business.

Kommentare: Sensational. i have nothing but praise for their service.

Vorteile:

The service from our account manager [sensitive content hidden] is second to none. She is always available to help no matter how small the request. It's also a huge benefit for us being able to see the industries our website visitors come from for our marketing efforts

Nachteile:

Occasionally the load time on the site can be a tad slow.

Not worth the money, run away

Kommentare: At the very beginning of my trial (which really isn't a trial), I told them that I just didn't see value in it. They told me 'too bad' you still have to pay the year subscription. It wasn't the message I received when I signed the contract to trial.... so make sure you are 100% onboard before taking the next step. After experiencing all of this, not really sure how they are still in business.

Vorteile:

They do a good job onboarding you and teaching how to leverage it. Very talented sales team that is ready to overcome any objection you might have. The closest related experience to this is like buying a used car. High pressure sales... some people like getting sold that way.

Nachteile:

I didn't like how they trick you into a contract just so you can test drive (get your hands on it) the software before actually buying it. There is really no way of seeing if this thing will actually work unless you commit to a year subscription. And my situation, the leads I was seeing were just registered companies on Google. That doesn't work for us. We are more of a B2C business, which I kept telling the rep So buyer beware if you are wanting leads from actual people. Not going to work for you.I was also oversold on the HubSpot integration. It isn't two-way syncing. You have to upload your HS contacts via text file if you want to see them in this tool. The integration is basically worthless from my point of view.

Excellent Insights for your business

Kommentare: Very good. We have used the platform for 10 years.

Vorteile:

It's very informative and provides very useful insights that we can utilise internally and for our clients

Nachteile:

The Exporting of data can often be problematic in large amounts. I would also like to be able to better customise some of our reports with additional fields for export that can be pre-progammed to save a lot of time adding additional information post export.

An overall great service

Kommentare: Great service with regular review meetings if you require them to track current progress and to see what's new or any upcoming changes projected.

Vorteile:

An overall great service to understand both your existing customer and potential new customers through an easy to use portal.

Nachteile:

There are additional bolt on cost services, but as an SME we don't believe are relevant to our own business, but may well be for others

A really useful product, with great support

Kommentare: We have this in place to assist with monitoring web activity, which useful for both new visitors, and also existing customers. Knowing the customers journey allows us to tailor our approach when responding to enquiries.

Vorteile:

The configurable dashboard provides a useful overview of the visitors activity. The support is great.

Nachteile:

It takes some time to understand the layout & functionality, but the support has always been there to assist.

Marketing specialised product UK

Kommentare: An extremely useful tool which is used daily, giving insights into visitors and their engagement. Therefore improving business development and sales.

Vorteile:

How tools can be personalised to fit with the company's needs, making data analysis quicker and more streamlined.

Nachteile:

Sometimes tools aren't always obvious. Video tutorials could help to show how to use the platform which would give me more confidence in exploring the site and learning about new updates to improve the workflow.

Powerful, useful, dynamic, reliable and indispensable

Kommentare: Lead Forensics has given our business an in-depth view of the interactions our customers and prospects have with our website which was previously completely unavailable to us.

Vorteile:

It's a web-based tool, enabling the right people within our organisation to access and act on relevant information as and when it occurs. The attention to detail, diligence and professionalism of our Customer Services Manager is exceptional and makes Lead Forensics work well for us.

Nachteile:

The downside of a tool with so many features and elements is that it can be hard to access precisely the single item you're looking for at any given time. It's almost as if the tool is too powerful!

SDR review on Lead Forensics.

Kommentare: so far, I've been satisfied as it has helped me book in a number a meetings.

Vorteile:

as an SDR, it helps my job daily and gives me insights of what companies to go after whilst also indicating what pages companies are looking at on our website which shows what they care about.

Nachteile:

i found the section on navigating for prospects from website visits to be too small making it tricky to use.

Nothing but positive experience

Kommentare: I have had a great experience using the platform and service. Our customer service rep is always available to answer questions in a friendly and efficient manner. The platform is easy to use and has been helpful in monitoring traffic to our webpage.

Vorteile:

The platform is very user friendly and easy to navigate. It's a great tool to utilize in prospecting, especially if you don't know where to begin.

Nachteile:

I wish we could see more detail on who is visiting the webpage, however, understood that's b/c of privacy.

Lead Forensics is a tool we rely on

Kommentare: Our organization has been very pleased with the Lead Forensics product. From the time it was implemented, to the ongoing quarterly meetings with a product representative, to help us improve/customize the platform for best ROI.
We have converted leads to forecastable opportunities above our goal expectations. I would recommend trying this before much more expensive options.

Vorteile:

It provides prospect/customer information of what products are being researched. This in turn provides a warm lead to be followed up by my sales team.

Nachteile:

It can be difficult to Navigate the site to get where you want to be. I find myself having to search with hit and miss results.

Exceptional Customer Service

Kommentare: From the initial contact, to the regular interactions from the team we always feel we have support at hand. LF are also continually improving and providing us with options to add and grow what we are doing. We would highly recommend to other businesses to add to your business development and marketing strategy

Vorteile:

The customer service support is exceptional! Especially Ash :)

Nachteile:

There is nothing i least like about LF. All positive

Love Lead Forensics

Kommentare: Very happy, great product with great support and customer service.

Vorteile:

It gives you the extra layer of insight on who you are bringing to the website.

Nachteile:

I honestly can't think of anything negative about Lead Forensics.

Useful team for both Sales and Marketing

Kommentare: Very positive, it is used in our business daily across sales and marketing.

Vorteile:

Integration with Salesforce option, brilliant customer service, daily reports.

Nachteile:

Sometimes the contacts in the database aren't always up to date.

A Beneficial Tool for Sales & Marketing!

Kommentare: Overall, our company sees a lot of value in this product and the LF people are tremendous to work with! For those who enjoy seeing and extrapolating data, there is a ton to look at and digest.

Vorteile:

I like that I can see who is visiting our website, what they looked at while there and if they used any of our keywords to find us.

Nachteile:

There are limited searching and sorting criteria that can make info gathering a time-consuming chore.

Impactful Insights

Kommentare: Overall positive, but in order to get the most out of the product you will need to use a 3rd party contact lookup tool.

Vorteile:

The fact that it backed up our Google Analytics data and showed us true B2B traffic to our website.

Nachteile:

The quality of contacts in the contact database is awful. This needs to be fixed because it's unusable.

Beginning to See Results

Kommentare: Great customer service and the ongoing support in terms of monthly calls has been a huge help. Also enjoyed the sales training that our staff received. It took some time to start seeing opportunities, but in the past few weeks we've had a handful of "lost prospects" return to the sight. With that visit information from Lead Forensics, we've reached out to these former prospects and they're now back in the sales funnel.

Vorteile:

I love the fact that we can see who's visiting our website, assign those visitors to users, and track how often they come back.

Nachteile:

I wish they were able to identify a higher percentage of total visitors. Was not aware of the fact that it's less than 30%.

Turning website visitors into gold!

Kommentare: Since joining in April 2024, we've done well over £1 Million in revenue using Lead Forensics platform. We've found this easy to achieve thanks to the slick, easy-to-use software and helpful support network of account managers and information.

Vorteile:

Lead Forensics does what it says on the tin, seamlessly turning numeric website data into useful and actionable insights about which companies are interested in your products and services.

Nachteile:

Honestly, there's nothing we don't like about Lead Forensics.

Excellent Product

Kommentare: It has been really good especially the help/online chat. Best one I have used. Glad you are using actual people to help!

Vorteile:

Easy to use, clear and comprehensive information on who visited our site

Nachteile:

Cant customise some of the columns. Otherwise i cant think of anything else

Powerfull Tool

Kommentare: Great experience when join tools and intelligence for getting the objetive

Vorteile:

[sensitive content hidden] and data for leading marketing and sales efforts

Nachteile:

I did not create it... and it is not in spanish from my town

Fantastic tool for generating B2B leads

Vorteile:

Great lead capture tool and very pro-active support from the team. We've generated many good customers, based off the insights Lead Forensics has provided about their websites visits.

Nachteile:

We have no issues with the software or service.

Great overall experienc

Vorteile:

Helped us generate qualified inbound leads.

Nachteile:

A little bit of a learning curve but their customer success team helped me every step of the way.

Great Product - Great Onboarding

Kommentare: The onboarding process is bar none. What a thorough process.

Vorteile:

Even though this is not the cheapest solution, you get what you pay for, and it's incredible. A very well-designed solution and professional staff.

Nachteile:

A little more expensive but understandable.

Brilliant investment

Kommentare: I have had a fantastic first few months with Lead Forensics. The process to sell me the system was informative and encouraging but not too pushy. The ongoing support from the team has been faultless, they have provided a high level of dedicated support for each member of my team which has helped support embedment.

Vorteile:

Brilliantly intuitive system with a easy to use back end system Self-service but strong support system within the Lead Forensic Team throughout set up and BAU usage. Interesting data for both marketing and sales functions within the business Encouraging and not too push during the sales process Support area with additional resources to help the team during the programme embedment

Nachteile:

Not knowing the exact person makes the process a little time consuming to source contacts. More direct dial information for contacts would make it better

Visibility is Key

Kommentare: I think it has been a very positive experience. Lead Forensics can do a lot, but it is important to ensure that it is working in the capacity that you need it to, and that it is working as effective as it can be for the needs of the company/individual. There is fine tuning involved. It evolved with the company, and each user, depending on need. It has a lot of capabilities and it is easy to use, overall. The support is great!

Vorteile:

It was a friendly team, eager to get a full picture of business so that they could personalize the tool for us. There was instant communication and the team is highly approachable.

Nachteile:

It took more than one show & tell to grasp fully how to utilize it. Perhaps for a sales teams, it is important to clearly explain what type of leads are generated and how to utilize the various features. It's not that it wasn't explained on the first round, but it may take more than one session for a sales team to grasp how to use this tool effectively, especially if they used to doing things one way.