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Was ist Gladly?
Gladly ist eine radikal persönliche Kundenservice-Plattform. Im Gegensatz zu älteren Kundenservice-Plattformen, die fallzentriert sind, ist nur Gladly mit Menschen im Mittelpunkt konzipiert und ermöglicht auf einmalige Weise eine einzige lebenslange Kundenunterhaltung, von der Kommunikation über Stimme bis zum modernen Messaging. Gladly unterstützt einige der innovativsten Verbraucherunternehmen wie JetBlue, JOANN und TUMI, um außergewöhnliche Kundenerlebnisse bereitzustellen, und macht den Kundenservice zu einem Wettbewerbsvorteil.
Wer verwendet Gladly?
Partnerschaften wurden mit KMUs und großen B2C-Unternehmen in den Bereichen Einzelhandel, E-Commerce, Reisen und Gastgewerbe sowie mit Kontaktcentern geschlossen, um mit den heutigen Kundenbedürfnissen Schritt zu halten.
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Gladly
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Bewertungen über Gladly
Gladly - You'll be glad you did!
Kommentare: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Vorteile:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
Nachteile:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Gladly - the most innovative software.
Kommentare: Improving customer experience, easy navigation, and excellent in keeping customers conversation.
Vorteile:
Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.
Nachteile:
Gladly suddenly refreshes and you lose what you are typing in or want to save.
Good
Vorteile:
Easy to get information and view the messages
Nachteile:
Customer not able to see us writing them back
Feedback
Kommentare: Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients
Vorteile:
Having all members interaction in 1 thread is heaven sent! no need to find previous tickets/conversations of the member which will eat up precious time
Nachteile:
for chat- one cannot tell if the member left the chat already. If this was available then one can send the idle spiels or a follow up email rather than waiting. quickly pasting screenshots in the chat box or SMS box or email rather than just attaching would make your product way better. These 2 features are what I miss the most in Zendesk
In Betracht gezogene Alternativen:
Would not use any other Platform
Kommentare: Great! This helps us be more efficient and put our customers first.
Vorteile:
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Nachteile:
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
