Gladly

Gladly - You'll be glad you did!

Kommentare: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Vorteile:

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Nachteile:

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

My Review for Gladly

Kommentare: Gladly helps us resolve FabFitFun customers' concerns related to the product they bought from us. It also provides real-time assistance which gives a good customer service experience.

Vorteile:

1. I like that it has footprints on every conversation.2. Customer's concern all throughout is merged in just one thread.3. The Guru is linked via Gladly Answers.4. Very easy to use and understand.

Nachteile:

1. I don't like that whenever the page refreshes it removes the recent characters we typed in.2. I don't like that some customer's responses will route automatically to [sensitive content hidden]

My Daily Gladly Use

Kommentare: My overall experience with Gladly has been amazing. It seems like anything I looking for in Gladly it is always easy for me to locate. Gladly is a very user friendly system

Vorteile:

The input call buttons, the answer question button, the text messages. I really just like the entire setup of Gladly

Nachteile:

I really don't know of any any features that I just don't like about Gladly

Gladly, One of the most efficient tools that should not be missed out!

Kommentare: My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.

Vorteile:

The user interface of gladly and how it is easy to navigate unlike most similar platform.

Nachteile:

The ability to not be able to send emails or leave notes on the ticket, without having to merge.

Gladly as the world's most love and trusted Platform

Kommentare: Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.

Vorteile:

What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.

Nachteile:

Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.

Gladly is really useful

Kommentare: It has been a really good experience

Vorteile:

This product is really great as it is our main connection with our customers and helps us reach back to them too.

Nachteile:

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call

Gladly review

Kommentare: Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.

Vorteile:

I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.

Nachteile:

Nothing that I can think of, as the tool has been wonderful thus far in all respects.

Highly Recommended

Kommentare: It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page

Vorteile:

My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!

Nachteile:

The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.

Glad to use Gladly!

Kommentare: I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Vorteile:

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Nachteile:

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

Gladly as the most innovative Software - Connecting Customers with Tickets

Kommentare: I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company.

Vorteile:

I like the Features of this Customer Service Software. The ticketing feature wherein we can handle multiple channels of communication. It has Complete customer service systems. This customer service platform has all of the features you need in a single platform and Gladly has it all.

Nachteile:

I believe that not all customer service software is created equal- nor perfect but looking forward to how Gladly innovates more in the future.

The Most User-Friendly Tool

Kommentare: So far after our transition from the previous tool,

Vorteile:

The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us

Nachteile:

The least favorite thing for me is that when the tool is idle it does not auto close or keep open

GLADLY REVIEW - The new trend

Vorteile:

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Nachteile:

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

Gladly Is a very easy to use software and at the same time is a powerful software.

Kommentare: thanks to Gladly we are more efficient and we have happy customers.

Vorteile:

user-friendly, very easy to use, a lot of features that make this software so flexible.

Nachteile:

sometimes the software gets frozen or some other people gets in your interactions but that is just happens few times.

Most useful communication tool for customer service

Kommentare: It is a very good customer service tool which i would recommend to anyone

Vorteile:

It allows us to communicate with our customers efficiently

Nachteile:

We could have more customization for the users

Gladly

Kommentare: As long as I can communicate with the customer, I will be resolving a business requirement. Being able to contact our customers through chat, SMS, email, or calls is a crucial part of the business.

Vorteile:

I love the "search for answer" feature; it allows me to select the correct answer for a determined case. This software is easy to use, it just required a few hours of training, I just have to be pending of how I manage my time because this system is like my Kronos at the same time, it measures my availability vs schedule. It allows me to locate any coworker and make calls outside the company. It is all in one.

Nachteile:

This software is used to measure my productivity, when I am coaching new hires and do not interact with it for 45 to 60 minutes it takes me out without previous notice and when I realize it, already passed more than 10 minutes. It does not allow me to correct the notes already posted.

Friendly Software

Kommentare: very friendly

Vorteile:

How emerge all the data into one software

Nachteile:

something how the interactions dissapear

Gladly Review

Kommentare: Overall positive

Vorteile:

Being able to reduce duplicate reach outs from the same user across different channels - which affect volume projections

Nachteile:

Whenever a customer reaches out to multiple channels, the SLA is counted in each of the channels so it results to inaccurate data as an agent is only able to assist in one channel at a time

Efficient, Ease of access, Reliable

Kommentare: Excellent

Vorteile:

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

Nachteile:

market place integration is an issue, could have been better

Gladly Review from a Customer Care Associate

Kommentare: The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Vorteile:

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Nachteile:

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Gladly, I am so glad to have this tool for my daily job.

Kommentare: overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Vorteile:

to have all my cs data in one place is more than great

Nachteile:

not be able to consolidate the same customer.

Gladly - Easy to understand tool for everyone

Kommentare: Overall, I will really recommend Gladly compared to other tools since this tool gives more confidence to users that helps improve productivity daily.

Vorteile:

I like how easy to understand the feature of this software in a way that the training team can easily be trained for them to share the knowledge with Agents. I also like the functions they can offer to us like SMS+Chat and Social media messages.

Nachteile:

So far, the reporting part has incomplete functions /filters that can be added so that it can improve the way reporting works.

Work in Progress

Kommentare: Mostly good.

Vorteile:

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Nachteile:

Occasional glitches (need to reboot) but that is rare.

My Gladly Truth!

Kommentare: The only problem I have had with Gladly is not being able to merge all customers correctly, other than that I love Gladly and using it.

Vorteile:

I like that it can interact with other systems and I have not experienced any lag times or times of trying to find a customer when I need fast access

Nachteile:

Sometimes not all customers merge even with the use of the correct information we need to pull them up.

Gladly thoughts

Kommentare: I like gladly because Its easy to connect with our customers. All the information is in one place

Vorteile:

I like that all the information is in once place. Makes my job way easier!

Nachteile:

You can't unmerge a customer once accidentally linked or merged

I'm glad to use Gladly!

Kommentare: It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

Vorteile:

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly!

Nachteile:

If your internet goes, It goes! It really needs a very very good connection.