--- description: Detaillierte Informationen über Gladly zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://www.capterra.com.de/software/156723/gladly Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/156723/gladly?page=2) > Gladly ist eine radikal persönliche Kundenservice-Plattform, die Menschen in den Mittelpunkt eines einzigen lebenslangen Kundengesprächs stellt. > > Bewertung: **4.8/5** von 139 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Gladly? Partnerschaften wurden mit KMUs und großen B2C-Unternehmen in den Bereichen Einzelhandel, E-Commerce, Reisen und Gastgewerbe sowie mit Kontaktcentern geschlossen, um mit den heutigen Kundenbedürfnissen Schritt zu halten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 139 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gladly Software - **Region**: San Francisco, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Botsuana, Dänemark, Fidschi, Finnland, Ghana, Irland, Island, Israel, Kanada, Katar, Kenia, Malaysia, Malta, Namibia, Neuseeland, Nigeria, Norwegen, Papua-Neuguinea, Schweden und 9 weitere ## Funktionen - Agenten-Schnittstelle - Alerts/Escalation - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Call-Center-Management - Chat / Messaging - Chatbot - Computer Telephony Integration - Content-Management - Dashboard - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Inbox-Management - KI/Maschinelles Lernen - Kampagnenmanagement - Kundenbetreuung - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Personalisierung - Proaktiver Chat - Problem-Nachverfolgung - Service Level Agreement (SLA) Management - Textanalyse - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Voice-Mail - Vorlagen-Management - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management - Workflow-Management ... und 3 weitere Funktionen ## Integrationen (43 insgesamt) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... und 28 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [Chatbot-Software](https://www.capterra.com.de/directory/32448/chatbot/software) - [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3440 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4080 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18785 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1724 reviews) ## Nutzerbewertungen ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2. November 2025* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Nachteile**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17. Februar 2026* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Nachteile**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- ### "Review" — 3.0/5 > **Taylor** | *17. August 2022* | Konsumgüter | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Gladly is pretty reliable and easy to use > > **Nachteile**: The ringtone of calls is horrible. Should be customizable > > 6 out of 10 ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8. Oktober 2025* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Nachteile**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- ### "Great service but could be better." — 4.0/5 > **Joseph** | *13. Oktober 2025* | Einzelhandel | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: What I liked most about Gladly was the sleek design of the CRM. I was able to understand each conversation and find information quickly. > > **Nachteile**: What I did not like about Gladly was the reporting. There were a few pieces of manual work that had to be done to see some key metrics and statistics that should have been readily accessible. I also did not like that we had not been reached out to by any Account manager during the life of the contract, and were strong-armed into renewing due to the run-around provided when trying to reach one. > > Our experience was good, but there are other platforms in the industry that can provide the same experience and more. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/156723/gladly?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/156723/gladly) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten