Was ist MaxContact?

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.

Wer verwendet MaxContact?

MaxContact is a cloud contact centre software provider used by sales, customer service, support and debt collection teams in organisations large & small. Suitable for teams of over 10 people.

Wo kann MaxContact bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

Über den Anbieter

  • MaxContact
  • 2013 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigtes Königreich

Sprachen

Englisch

Über den Anbieter

  • MaxContact
  • 2013 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigtes Königreich

Sprachen

Englisch

Kosten ähnlicher Produkte wie MaxContact vergleichen

MaxContact

Nicht verfügbar
Kostenlose Version
Gratis Testen
100,00 $/Monat
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
100,00 $/Monat
Kostenlose Version
Gratis Testen

MaxContact Funktionen

  • Agenten-Schnittstelle
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufüberwachung
  • Audioaufzeichnung
  • Ausfallzeit-Management
  • Automatische Anrufverteilung
  • Automatische Outbound Dialer
  • Automatische Transkription
  • Automatisches Telefonwahlgerät
  • Automatisierte Terminplanung
  • Automatisiertes Routing
  • Bedarfsplanung
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Budgetierung/Prognosen
  • CRM
  • Call-Center-Management
  • Chatbot
  • Compliance-Verfolgung
  • Computer Telephony Integration
  • Datensicherheit
  • Fähigkeiten-Nachverfolgung
  • IVR / Spracherkennung
  • Im Voraus aufgezeichnete Nachrichten
  • Kampagnenmanagement
  • Kundenerlebnis-Management
  • Leistungskennzahlen
  • Listen-Management
  • Mehrfache Skripts
  • Mitarbeiter-Datenbank
  • Mitarbeitereinsatzplanung
  • Multi-Channel-Kommunikation
  • Online-Zeiterfassung
  • Personalmanagement
  • Power Dialer
  • Prädiktive Wähler
  • Qualitätsmanagement
  • Rückruf-Terminplanung
  • Sentiment-Analyse
  • Spracherkennungsanalyse
  • Stimmenanpassung
  • Telefon-Tasteneingabe
  • Text in Sprache (verwandeln)
  • Timesheet Management
  • Umfragen & Feedback
  • Umleitung der Anrufe
  • Voice-Mail
  • Warteschlangenmanagement
  • Weiterleitung von Anrufen (Call Routing)
  • Zeit & Anwesenheit

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Bewertungen über MaxContact

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,4
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
82%
4
9%
3
9%
Aaron
Dialler Manager in UK
Versorgungsunternehmen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Utility Renewals Ltd - Max Contact review

5,0 vor 2 Jahren

Kommentare: Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Vorteile:

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Nachteile:

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Antwort von MaxContact

vor 2 Jahren

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

Callum
IT Support and Operations Analyst in UK
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Full of Potential

4,0 vor 2 Jahren

Kommentare: I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Vorteile:

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Nachteile:

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

Antwort von MaxContact

vor 2 Jahren

Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.

Callum
Head of Marketing in UK
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not 100% What We Wanted

3,0 vor 2 Jahren

Vorteile:

Great features, very complex features too.

Nachteile:

It looked like a great piece of software but it was difficult to set up and manage.

Ryan
Communications Manager in UK
Rechtsberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

APJ Solicitors - Max Contact

5,0 vor 2 Jahren

Vorteile:

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Nachteile:

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

Antwort von MaxContact

vor 2 Jahren

Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.

Nicola
Reservations Team Manager in UK
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product, Excelent support team,Easy to use.

5,0 vor 2 Jahren

Kommentare: All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Vorteile:

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Nachteile:

Not many the Max Contact development team are always adding new features and services to their system.

Antwort von MaxContact

vor 2 Jahren

Thank you very much for your feedback Nicola.