Wer nutzt diese Software?

Restaurants, retailers, hotels and other brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

Durchschnittliche Bewertung

5 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktinformationen

  • Startpreis 20,00 $/Monat
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Online

Angaben zum Hersteller

  • Elevate Research
  • http://getelevate.io
  • Gegründet 2014

Über Talk2us

Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

Talk2us Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden
  • Benutzerdefinierte Umfrage-URLs
  • Datenanalyse-Werkzeuge
  • E-Mail Marketing
  • Fragen-Verzweigung
  • Fragenkatalog
  • Mobile Umfrage
  • Offline-Antwort-Sammlung
  • Unterstützt Audio / Bilder / Video
  • Verzweigungslogik
  • Website-Intercept-Umfragen

Die hilfreichsten Reviews für Talk2us

Best Customer Survey Software!!

Bewertet am 11.11.2016
John A.
President
Restaurants, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Talk2Us knows what they're doing. We have been using them for over 3 years, and have found a lot of value in their product. Our favorite feature is the Hot Alerts. We can reach out to disgruntled customers very easily, and usually get them back in our restaurants to give us a second chance. We also use it as a way to track customer service performance and cleanliness at all of our stores. Even the best customers won't give you a straight answer to your face, but using Talk2Us allows them to send us a real honest opinion on how we are doing. Our corporate team and store managers love it, and when our best staff members get called out by name, they get a bonus, so they love it! Lastly, the customer service from the team at Talk2Us is top notch. They always respond promptly and are very helpful when we have questions. They even reach out to us periodically to see what features they should offer next to make the product better for us. It's going that extra mile that we really appreciate.

Vorteile: Hot alerts and all the options for sifting through and analyzing the data.

Nachteile: Sometimes the pinning of reports can be confusing. Also, it would be nice to have a better way to track progress with customer conversations.

Talk2us Review - eegee's - QA

Bewertet am 16.1.2017
Rick M.
Quality Assurance/Safety Coordinator
Restaurants, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been with this customer survey software since August 2015. It is extremely easy learn and use. Our operations teams are on the site daily and the ability to quickly respond to guest concerns is awesome with the "Hot Alert" feature.
There are a couple of areas that we would like to see added: The ability to limit responses using the same POS register receipt number and/or responses from the same IP address/cookie identifier. Also changes to our management hierarchy that can be made internally.
I will say that everyone that I have come in contact with has been very knowledgeable and accommodating.

Vorteile: Quick and easy access and the ability to drill down to any level.

Nachteile: Does not have the ability to apply restrictions - time, frequency and duplicate surveys

Get customer feedback and RETAIN!

Bewertet am 14.11.2016
Patrick C.
Director of Operations
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Working with the guys at Talk2Us has been great. We've been with them for a bit and often we would suggest changes/improvements to their platform. They are quick to turn those around! It's a very robust program that can be slimmed down for efficiency when needed (as in daily business life) that allows us to make sure our customers are getting their voices heard! We are able to get back to our customers quickly and almost every time they end up happy after a negative experience. In addition, the survey information is great in that it helps to create actionable data for our brick and mortar locations. Without this we leave it to store audits to tell us the fine details of how clean restrooms are, or how the service felt! Instead, we are equipped with the ability to coach our management level employees to success with real information!

Vorteile: -Efficient
-Easy to use
-Straightforward for daily use
-Robust for diving into analytics
-Great value

Great customer help

Bewertet am 8.11.2016
Roxy S.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: We've gotten better feedback with our customer surveys! For small companies, surveys are definitely a necessity for quick change for our regulars.

Survey data with ease

Bewertet am 7.11.2016
Marcus B.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Useful data, which helps us drive our business and service towards success. The dashboard is very useful, and the customer service is top.

Lies weitere Bewertungen