Wer nutzt diese Software?

Residential plumbing, HVAC, and electrical contractors who want to implement better processes and policies, who want to find and keep good people, and who are committed to excellence.

Durchschnittliche Bewertung

19 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Pointman
  • https://pointman.com
  • Gegründet 2006

Über Pointman

At Pointman, we know running a home service business is hard and software alone isn't enough to make it easy. We believe you deserve better. Thats why we partner every Pointman member with an industry veteran success coach. Together, you'll review the numbers and learn ways to improve. Nearly 15 years of experience with over 1,000 contractors showed us that the most successful are those who turn outside of the company for ideas and advice. With Pointman, you don't have to do it all alone.

Pointman Funktionen

  • Bestellungen ändern
  • Datenimport/-export
  • Für Generalunternehmer
  • Gemeinkostenkalkulation
  • Kosten-Datenbank
  • Materialforschung
  • Montagemanagement
  • Tarife / Vorschläge
  • Vorgefertigter Aufbau
  • kommerziell / Industriell
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Kontakt-Datenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Online Stempeluhr
  • Routing
  • Terminplanung
  • Versenden
  • Vertragsmanagement
  • Zahlungseinzug im Außendienst
  • Abrechnung & Rechnungsstellung
  • Angebote / Vorschläge
  • Arbeitslohntarife
  • Datenimport/-export
  • Finanzierungsmanagement
  • Geräteinstandhaltung
  • Kommerziell / Industriell
  • Kosten-Datenbank
  • Materialforschung
  • Terminplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Dispatch
  • Job-Management
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Techniker-Management
  • Terminplanung
  • Wartungsplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Techniker-Management
  • Terminplanung
  • Versandmanagement
  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Call-Center-Management
  • Job-Management
  • Job-Nachverfolgung
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Self-Service Portal
  • Techniker-Management
  • Terminplanung
  • Vertragsmanagement

Alternative Produkte

Die hilfreichsten Reviews für Pointman

Our journey from the beginning!

Bewertet am 26.9.2019
Jessica S.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.

Vorteile: I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.

Nachteile: I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.

Our overall experience as a company has been GREAT, we can't think of one complaint as a company.

Bewertet am 18.5.2017
Joseph G.
Owner
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

Antwort des Softwareanbieters

von Field Nimble an 19.5.2017

Joseph,
Wow! We're blown away by your kind words and so happy that you and your team are having such great success using Field Nimble! We promise to keep taking suggestions and helping wherever possible! Thanks again for being a part of the Field Nimble family!
The Field Nimble Team

Absolutely incredible software. The support is second to none. Highly recommend!

Bewertet am 10.10.2017
Joshua B.
Owner/Appliance Technician
Hausmeisterservice, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Better field management all around. I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble.

Vorteile: The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues! Now that's impressive! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best.

Antwort des Softwareanbieters

von Pointman an 11.10.2017

Thanks Joshua!! We're so glad that Field Nimble is working out so well for your business! We're glad you find it so easy and you always have the support you need!!
-The Field Nimble Team

Pointman Review

Bewertet am 20.9.2019
Ashley H.
Office Manager
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: -Reports are extremely detailed
-Map showing technician location
-Ability to change and add price book without a contacting Pointman Specialist
-Notification when a proposal has been accepted
-Notification when a payment has been made

Nachteile: -When scheduling a job it takes a bit of time due to all the information it is asking for
-Pointman imported our data from our old system and although the job shows up under the customer the notes are not there, which makes it impossible to have the history on our properties. (only a con when just starting out with Pointman as we will build new history over time!)
-Unable to attach documents. (supplier invoices per job, property maps)

Still Going Strong

Bewertet am 28.12.2018
Tara W.
Lead Dispatcher
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there.

Vorteile: The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

Nachteile: Still unable to do time sheets for my techs, (But theyre working on it) And also, would like to have a Notification outside of the app.

Antwort des Softwareanbieters

von Pointman an 3.1.2019

Tara, thank you so much! We¿re thrilled you are loving the new updates, and having so much success. Your feedback has played such a huge role in everything we¿ve done! We¿re honored to have you as a member, and we can¿t wait to keep growing together. Thanks again for the kind words from all your friends at Pointman!

Lies weitere Bewertungen