Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden

Was ist Reflektion?

Reflektion unterstützt Millionen von zunehmenden Umwandlungsabläufen für führende Einzelhändler aller Größen, darunter Disney, Marmot, ONeill Clothing und Godiva. Reflektions Echtzeit-Lösungen für individualisierte Onlinehandel ermöglichen es Einzelhändlern, von jedem individuellen Kunden dessen Vorliebe und Absichten einzufangen und darauf zu reagieren; was dann den Kunden- und Einzelhändlerabsatz um mehr als 20% erhöht. Das Unternehmen wird von führenden Investoren wie Battery Ventures, Hasso Plattner Ventures und Intel Capital unterstützt.

Wer verwendet Reflektion?

Reflektion arbeitet mit E-Commerce-Unternehmen, die ihre Einnahmen pro Besuch erhöhen möchten, indem jede Kaufabsicht untersucht wird, um dann in Echtzeit zu reagieren.

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Du bist nicht sicher, ob Reflektion das Richtige ist? Mit einer beliebten Alternative vergleichen

Reflektion

Reflektion

4,6 (18)
0,01 $
Jahr
Kostenlose Version
Kostenlose Testversion
9
Keine Integrationen gefunden
4,2 (18)
4,2 (18)
4,4 (18)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
99,00 $
Monat
Kostenlose Version
Kostenlose Testversion
58
16
4,6 (19)
4,6 (19)
4,7 (19)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Reflektion

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,2
Kundenservice
4,4
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
28%
3
6%
Bill
Sr. Manager of Front-end Development in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Service to Get for a Personalized Customer Experience

5,0 vor 6 Jahren

Kommentare: We chose Reflektion to help improve conversion and RPV with the full wishlist of tools--preview search, product recommendations (including within email), full page search, category pages, and personalized content. Reflektion allows us to have complete control over the business rules, merchandising, and much more.

Vorteile:

I like the fact that Reflektion has everything we need such as preview search, product recommendations (including within email), full page search, category results, and personalized content. The full control over merchandising is very smooth and powerful within their customer engagement console.

Nachteile:

The initial setup was a bit more challenging than we expected but was in part due to the complex detail of our product facets. It would've been helpful to have better insight into how the requests and responses would work and how we should tie that into our feed updates we used for Reflektion recommendations and preview search.

Michael
Director, Sales & eCommerce in USA
Kino & Film, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Reflektion - Search & Personalization

4,0 vor 5 Jahren

Kommentare: Reflektion is providing us with personalization and enhanced search, neither of which we had before using the service.

Vorteile:

Preview search and full-page search represented a significant increase over our existing capabilities. Customers can now better navigate our 2,000+ title catalog and as a result we have grown our business. Automating product recommendations has saved us a ton of time. Personalized email modules are some of our most effective marketing tools. And the service almost never experiences downtime.

Nachteile:

It can take a long time for the personalization to start surfacing applicable results, especially if a title is not one of your best sellers. Getting the product feed just right has been a long-term challenge, but I believe we've finally landed where we want it to be. The customer support team has had more turnover than I would like, requiring some retraining on our part, but it's never resulted in any service interruptions.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good personalized search

3,0 vor 5 Jahren

Kommentare: Overall, we were pleased with the results from the personalized recommendations that Reflektion givies our customers .

Vorteile:

We used this search to customize products to our customers on our ecommerce website. Over time, widgets across our website have provided positive sales to us.

Nachteile:

The whole process of working with our dev team to setup was a bit overwhelming, but we eventually got there. Customer support on their side could've been a little better.

Timothy
Ecommerce Senior Merchandising Manager in USA
Bekleidung & Mode, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reflektion - Highly Customizable Search Solution

5,0 vor 5 Jahren

Kommentare: We selected Reflektion after assessing several search vendors, due to the customizable design, size of the organization and their reputation. Implementation did not take very long, and we have now implemented the search solutions on all of our international sites. It's easy to tweak and customize search settings, and our conversion has increased nicely from search.

Vorteile:

Easy to use and understand search capacities, very easy to customize and nice results. Great team and support.

Nachteile:

A little challenging to set up at first, but they helped along the way.

Clayton
VP of Ecommerce in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Big Improvement in our Personalization

5,0 vor 5 Jahren

Vorteile:

Easy to implement with GTM and we love the preview search machine learning relevancy.

Nachteile:

While the implementation went fairly smooth, it could have gone smoother yet.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reflektion is a great platform for personalization

5,0 vor 6 Jahren

Kommentare: Reflektion is a pleasure to deal with - their support staff work alongside me to optimize the platform and get the most out of it. They work tirelessly to align with my business goals and in the process, both sides learn a lot. The platform is a key part of the site experience and its functionality allows me to easily bring my business goals to life and sell product.

Vorteile:

Reflektion is fast - changes can be seen on the site almost immeidatly. The platform is well organized - giving me the ability to toggle specific experience on specfic pages; or push global initiatives across carosels when appropriate. The data points align with our back end - so it's easy for me to explain how something is working when questions come up.

Nachteile:

I wish I could name rules. We have many users and many products; it would be nice to know who is doing what and where.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Kino & Film, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reflektion, a key component for user exeprience

5,0 vor 5 Jahren

Kommentare: I love the huge variety of options available to me as a Reflektion user that allow our company to customize the user's experience on our site. The A/B testing has provided fascinating and valuable results for our team's analytics.

Vorteile:

Reflektion's platform has quickly become central to our company's ability to connect customer's with the products they're looking for on our webstore. Reflektion's team is always available to guide us through the options their product can offer to fine-tune our team's experience and in turn fine-tune our customer's user experience.

Nachteile:

The scope of customizable options in the Reflektion module can be overwhelming at first, and the layout of the site feels at times like it could be more user-friendly, but the Reflektion staff is always available to answer questions, set up meetings, or provide walk-throughs and training.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great recommendations, for personalized experiences

4,0 vor 7 Jahren

Vorteile:

I like that we are able to give customers a personalized experience that would have not been possible without the help of software.

Nachteile:

Originally the recommendations were very personalized per user, but over time they seem to be more segmented.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Sportartikel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Recommendation Product Out There

4,0 vor 6 Jahren

Kommentare: Reflektion is an incredibly powerful tool for providing personalized recommendations for your customers. Implementation went very smoothly and we were quickly able to get recommendations up on our site.

Vorteile:

We love the flexibility and control we have over what product recommendations appear where on our site. The backend workbench allows us to provide the best recommendations for our customers in any situation.

Nachteile:

The workbench can be a little daunting to a first time user. This is due to the amount of control that the workbench provides. Once you are familiar with it, it is actually quite intuitive.

Martina
Digital Marketing Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great platform and service!

5,0 vor 4 Jahren

Vorteile:

Reflektion is a great platform for personalized product recommendations and an elevated search experience. We've seen great results and an increase conversion rate for user's engaging with search. It is easy to use and if you have any questions our account manager and support team are alwats ready to help!

Nachteile:

The integration for personalized products for email could be improved. The Reflektion team shared this is being worked on and they are moving towards integrating the email setup into the CEC.

Michael
Marketing in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very Good Internal Search Personalization

5,0 vor 6 Jahren

Kommentare: Our old internal search was an internal set up and was about as simple as it could get. The results were set and never changed with updated info, pricing etc... The results had to be suffering because of it. Reflektion's personalized results are on top of it and have helped ensure the best possible response to internal searches.

Vorteile:

The internal search results started out very good and have continued to get better. They are showing better products and a better array of products than our previous in house tool. The ROAS on the tool has been steadily increasing due to the positive results and continued improvement in the results.

Nachteile:

The backend is a bit confusing. We need and needed to set up a lot of forced redirects due to pages that don't exist on our feed. To figure out how to do this was confusing. Luckily their support team was helpful, but in general the process seems unnecessarily confusing.

Antwort von Reflektion

vor 6 Jahren

Thanks Michael! We really enjoy having you as a Reflektion customer and look forward to working together to improve your experience.

Jason
Director of Marketing in USA
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Incredibly Intuitive

5,0 vor 4 Jahren

Kommentare: We are able to easily set up rules and redirects for when people are searching for products on our site. Reflektion also gives customers great recommendations for products they should purchase using their own algorithms and digging through our data to find what previous customers purchased together.

Vorteile:

Reflektion is a very easy to use software. We currently use Reflektion for on site search and to give us recommendation widgets. Both of which are incredibly intuitive and can give you tons of stats on your website. It has helped us get customers to the correct pages, and helped us convert customers when they get on site.

Nachteile:

My company is very thorough during implementation and can be difficult to work with. Implementation of the software took longer than I wanted but it was expected because of my team.

Brooke
Site Merchandise Manager in USA
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product, implementation is taking too long

4,0 vor 5 Jahren

Vorteile:

The multiple uses we can have for just one vendor. The recommendation trays are easy to add to the site, however we are having difficulty trying to figure out the right recipes for our site.

Nachteile:

Integration has been a very painful process and it is still continuing after ~8 months. Both teams seem to be confused where we are with bugs/issues we currently have with the product. Also, I have heard different ways to build recommendation trays from three different people. It would be nice if all people at the vendor were on the same page.

Adriana
Site Merchandising Coordinator in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Reflektion has made site navigation a breeze!

5,0 vor 5 Jahren

Kommentare: We have seen increased purchases and overall revenue on pages where RFK widgets have been implemented over time.

Vorteile:

Reflektion has a very user-friendly interface and is easy to use. I mostly use RFK to understand the way customer's search for products on site and I have been able to easily fine to site redirects for increased revenue. Our customer success manager is extremely accessible and we have been able to communicate questions or concerns and get answers quickly with effective results.

Nachteile:

No option to export reporting which would definitely be helpful.

Enrico
DBA in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great customer service and support

5,0 vor 4 Jahren

Vorteile:

The support is top-notch and the services is cutting-edged. Happy with the overall experience.

Nachteile:

Nothing that I can think of at this time. I'm satisfied with the experience.

Michael
Database Administrator in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Our Experience of Reflection

4,0 vor 4 Jahren

Vorteile:

I like that this software is able to visualize data.

Nachteile:

I have not yet found any features of the software that I do not like.

Rosa
Site Merchandising Coordinator in USA
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

AMAZZZZZZINNNG

5,0 vor 5 Jahren

Kommentare: 10/10, GOAT, A++++

Vorteile:

I like how user friendly it was, and amazing team always keeping in contact

Nachteile:

I wish we could of had more creative imput when it comes to the visual aspect of the service

Rikki
Site Merchandise Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Experience

5,0 vor 5 Jahren

Vorteile:

Reflektion provides great personalization and ease of use of the tool. Their team is helpful and provide impactful suggestions and updates based on customer feedback.

Nachteile:

Integration with our Magento ecommerce platform took longer than expected and had a rocky start, but has been optimized to the best of Magento's capabilities.