Wir helfen Unternehmen seit 17 Jahren,
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Was ist Toky?
Toky ist eine Cloud-Telefonielösung mit vollem Funktionsumfang für kleine und mittlere Unternehmen, die es dir ermöglicht, deine Kunden von deiner Website, deiner Facebook-Seite oder deiner Business Line zu einer zentralen Plattform zu verbinden, auf der du deine Sprachanrufe als Team abwickeln kannst. Du kannst auch ausgehende Anrufe tätigen und SMS für Vertrieb und Kundensupport zu einem erschwinglichen Preis senden. Durch die Integration mit CRM- und Collaboration-Tools kannst du deine Geschäftsprozesse verbessern.
Wer verwendet Toky?
Für Start-ups und KMUs, die Anrufe von ihrer Website, sozialen Profilen und normalen Telefonen erhalten müssen, alle an einem Ort und zu einem erschwinglichen Preis.
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Bewertungen über Toky
Great phone solution for sales and customer support
Kommentare: Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.
Vorteile:
Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)
Nachteile:
Right now there is nothing i can say I don´t like about Toky service.
Antwort von Toky
vor 6 Jahren
Hello Juan Pablo, Thank you so much for your review. Our team at Toky feels gratified when our customers are having a great experience with our product and our customer service. It's good to know you find our Salesforce integration very useful and our team is always working on improvements in this one and the other integrations available, we know they help boost productivity. Please feel free to contact our customer support if you have any further comments or suggestions you wish to share. Again, thank you for taking the time to review Toky! Regards
Toky's Integration is a very big help in tracking our channels!
Kommentare: Overall, my experience with Toky has been quite good compared to the other IVRs out there. Very straightforward in their features as well as the set-up. The UI is also not as confusing as the other IVRS. Furthermore, their customer service is spot on. Our rep was particularly helpful in replying to my queries even though it was outside his work hours. Give it a go!
Vorteile:
I'm particularly fond of how competitive Toky's rates are compared to the other telephony services on the internet. It's quite easy to set-up, and the phone trees are very intuitive to test and run, even if you're not someone with much tech experience. Its integration with Hubspot and Zapier also make it very easy for us to run our client details through our CRM software!
Nachteile:
Small speed bumps and glitches on the registration of numbers. Takes a bit of time to make sure they're able to receive incoming calls
Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird
Kommentare: The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned.
Vorteile:
My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats.
Nachteile:
However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird.
Excellent software that helped us enhance sales and cs
Kommentare: We needed an easy and affordable way to communicate with our clients, Toky helped us achieve this. Besides, since most of our clients come from Paraguay where calls aren´t free, they could communicate with us without spending their phone credit.
Vorteile:
That it was very easy to apply/integrate to our website, fb and the UI was friendly.
Nachteile:
I would add a chat option for those clients who prefer chatting than calling.
Antwort von Toky
vor 6 Jahren
Hello, Thank you so much for taking the time to leave us this wonderful review. At Toky, we always work hard to provide a great product and excellent customer service. About the chat option, it's true we don't offer chat right now, but we have integration with Intercom which besides logging call data automatically, it allows you to start calls within the conversations so you can combine chat and voice calls in your support and sales processes. If you want to try it, our customer service team will always be there to help. Regards
Toky in call center
Kommentare: I would recommend it for small businesses
Vorteile:
The simplicity of usage and implementation
Nachteile:
Cx service and time spent when acquiring a new number
