--- description: Detaillierte Informationen über Toky zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Toky Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Toky](/software/156115/toky) # Toky Canonical: https://www.capterra.com.de/software/156115/toky Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/156115/toky?page=2) > Tätige ausgehende Anrufe zu einem erschwinglichen Preis und erhalte Anrufe von deiner Website, von deinen sozialen Profilen und von deinen normalen Telefonen an einem Ort. > > Bewertung: **4.2/5** von 106 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Toky? Für Start-ups und KMUs, die Anrufe von ihrer Website, sozialen Profilen und normalen Telefonen erhalten müssen, alle an einem Ort und zu einem erschwinglichen Preis. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 106 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Toky - **Region**: Palo Alto, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 25,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Anruf-Transkription - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - CRM - Call-Center-Management - Computer Telephony Integration - Dateitransfer - IVR - Kontaktmanagement - PBX - Text in Sprache (verwandeln) - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (25 insgesamt) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... und 10 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Aircall](https://www.capterra.com.de/software/144486/aircall) — 4.2/5 (459 reviews) 3. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (862 reviews) 4. [Dialpad](https://www.capterra.com.de/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews) ## Nutzerbewertungen ### "Decent VOIP service for the price" — 3.0/5 > **Vincent Po** | *2. Februar 2019* | Informationsdienst | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu \& call recording features. > > **Nachteile**: Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). > > Overall, we've been satisfied for our purposes. ----- ### "Toky is the best choice out there\!" — 5.0/5 > **Giorgos** | *15. September 2020* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings > > **Nachteile**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. > > As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. ----- ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5 > **Verifizierter Rezensent** | *24. Januar 2024* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. > > **Nachteile**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. > > The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. ----- ### "Best option on the market for sales department" — 4.0/5 > **Vladislavs** | *27. Mai 2019* | Maritime Wirtschaft | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. > > **Nachteile**: Currently it's not possible to set a separate Administrator account without it being a User (paid) > > We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. ----- ### "Nice and easy to use\! Good support" — 4.0/5 > **Rik** | *12. Februar 2020* | Buchhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. > > **Nachteile**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes > > I can easily call with members and also with the feature "Power dialer" we can call quicker. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/156115/toky?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/156115/toky) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Strukturierte Daten