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Oreka TR
Was ist Oreka TR?
Oreka TR (100% Anrufaufzeichnung) 50% günstiger als Konkurrenten und lässt sich buchstäblich in nur 30 Min. installieren. Ideal für Unternehmen jeder Größe (1 Mitarbeiter bis Tausend), zeichne alle Anrufe, die deine Mitarbeiter machen oder empfangen auf und speichere sie für eine spätere Wiedergabe, um den Service zu überwachen, Streitigkeiten zu lösen, Compliance einzuhalten, Aufträge zu überprüfen, etc. Die Software basiert auf Open-Source-Kern und integriert sich in jede Drittpartei-Schalter oder Anwendung. Oreka TR erfordert nominale (wenn überhaupt) Wartung. Das Produkt wird in 184 Ländern eingesetzt.
Wer verwendet Oreka TR?
Kontakt-Zentren, Unternehmen, Finanzinstitute und Kommunikationsdienstleister. Wir haben Kunden in allen Branchen und in Organisationen jeder Größe.
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Oreka TR
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Bewertungen über Oreka TR
OrecX
Vorteile:
Easy to record all your calls, save records, can listen them anywhere and anytime.
Nachteile:
I think its user interface is little tricky. But with time this is the software you will definately love.
In Betracht gezogene Alternativen:
best voip monitor
Kommentare: excellent experience
Vorteile:
it was easy to integrate with my voip system great result and high efficiency
Nachteile:
I used your products for more than a year and did not meet any negatives
When it works, it works
Kommentare: Records screen calls so that they can be played back and studied for many different purposes.
Vorteile:
As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.
Nachteile:
If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself
In Betracht gezogene Alternativen:
Best value for money software
Kommentare: In spite of the complications in implementatión, it's a robust software with minimal issues and easy to use, the dashboard is friendly with noob users and in a few minutes they can to begin to use it or manage it
Vorteile:
It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,
Nachteile:
The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them
Cheap and Easy Integration
Kommentare: Oreka TR solved all of our recording needs. When operating call centers that need to be monitored for quality assurance and PCI compliance this software makes it simple. The ease of use, configuration and quality of support for this software made it an awesome choice.
Vorteile:
Audio recording, video recording, and screen recording are made very simple and user friendly with this software. It can be configured completely via GUI and then administered the same way. Audio/video/screen recordings are kept in a db that can be sorted by groups and users making it a click away to get anything needed. It was also hands down an easy decision since it integrates with IP PBXs including Broadsoft. With the ability to configure it to build a user automatically was imperative and made integration streamlined.
Nachteile:
While there are a lot of pros to this software the only drawback of it is the GUI interface. It feels antiquated like an early 2000s website. It is also difficult to navigate to certain functions such as licensing and building new administrators.
