Oreka TR

OrecX

Vorteile:

Easy to record all your calls, save records, can listen them anywhere and anytime.

Nachteile:

I think its user interface is little tricky. But with time this is the software you will definately love.

best voip monitor

Kommentare: excellent experience

Vorteile:

it was easy to integrate with my voip system great result and high efficiency

Nachteile:

I used your products for more than a year and did not meet any negatives

When it works, it works

Kommentare: Records screen calls so that they can be played back and studied for many different purposes.

Vorteile:

As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.

Nachteile:

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Best value for money software

Kommentare: In spite of the complications in implementatión, it's a robust software with minimal issues and easy to use, the dashboard is friendly with noob users and in a few minutes they can to begin to use it or manage it

Vorteile:

It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,

Nachteile:

The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them

Cheap and Easy Integration

Kommentare: Oreka TR solved all of our recording needs. When operating call centers that need to be monitored for quality assurance and PCI compliance this software makes it simple. The ease of use, configuration and quality of support for this software made it an awesome choice.

Vorteile:

Audio recording, video recording, and screen recording are made very simple and user friendly with this software. It can be configured completely via GUI and then administered the same way. Audio/video/screen recordings are kept in a db that can be sorted by groups and users making it a click away to get anything needed. It was also hands down an easy decision since it integrates with IP PBXs including Broadsoft. With the ability to configure it to build a user automatically was imperative and made integration streamlined.

Nachteile:

While there are a lot of pros to this software the only drawback of it is the GUI interface. It feels antiquated like an early 2000s website. It is also difficult to navigate to certain functions such as licensing and building new administrators.

I am technical so I am able to use it as needed but not to its fullest extent.

Kommentare: I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now. I do see a change coming to a cloud PBX with recording capabilities included. It seems you guys could easily implement a cloud PBX solution with your technical know-how and include your recording features built in and compete with a lot of the cloud PBX providers for SMBs. I would also recommend making the software/interface easier to use and understand.

Vorteile:

It works well when it is configured properly. It is easy to find and play recordings from almost any browser.

Nachteile:

In order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

Call recording - Oreka TR

Kommentare: Excellent experience with OrekaTR. One the the best software for call recording software. We started using Oreka about 11 years back, using open source version and moved to enterprise version. Software is very stable and highly recommended.

Vorteile:

Simplicity in installation, integration with existing telephony, management, simple database structure, fast and most importantly super stable. You can leave it running without any worries.

Nachteile:

Product suit should include WFM as optional module. This will complete the solution even for bigger call centers.

Great product

Kommentare: We had a need to be able to record, review, and share recordings for training purposes, as well as review of customer complaints due to a contractual obligation. We have found that using it for staff training has dramatically reduces customer complaint issues. We have also been very impressed by support, they are diligent in making sure any issues are resolved.

Vorteile:

We use this software to record all calls in our call center, and to review quality. Software is easy for team members to review calls, export recordings, etc.

Nachteile:

We had a bit of a challenge in initial setup, which also carries over to any updates in our VOIP phone system, because softphones are not readily picked up, so require the LocalPartyMap, , ,which is cumbersome to update due to needing to restart the Apache server.

Oreka TR Pros and Cons

Kommentare: Does its functions perfectly, helped us complying with the local call center regulations, and served us as the main reference for customer service issues.

Vorteile:

1- Easy to use, normal users can quickly learn how to utilize it because of the simple GUI. 2- Good audio quality, and the size of the saved audio files is small. 3- It Rarely requires maintenance which is great.

Nachteile:

1- The software for some reason stops receiving the sniffed data and random basis and we've to restart tomcat. 2- No troubleshooting logs, or utilities which could help us solve the previously mentioned issue, we've to use third-party software like WireShark. 3- Administrator's account is considered as a 1 user license, when it's usually used for administrative stuff but not as a recorded user. 4- We noticed that sometimes at the beginning of the recorded call, the recorder picks the ringing tone, and sometimes it don't.

Fairly easy system to use for capturing and playing back phone calls for our trade desk.

Kommentare: It provided a way to capture and retain phone calls on the new VoIP service we switched to.

Vorteile:

Oreka provided an effective way to record our VoIP phone calls when we migrated to a hosted phone services. Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

Nachteile:

The basic version's website interface isn't easy to customize. But the users were able to figure it out without much training. And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Program review

Kommentare: good

Vorteile:

Ease of recording with high quality and the ability to export and share recordings

Nachteile:

There is some complexity in the deployment and needs to add features that are not available in the documentation so that we do not need to talk with the Oreka engine

Great Product

Kommentare: While we no longer use this product due to our companies growth, this system is great for anybody starting out that needs a phone recording solution. The product is simple to use and simple to manage.

Vorteile:

Oreka was a easy to use software to record phone calls and manage our employees. The recordings saved us thousands of dollars in product and time because we had the proof we needed.

Nachteile:

It was a little difficult to set up. We had to use our 3rd Party IT guys to set it up for us.

Good products, As usa based software hence support window is a issue with IST.

Kommentare: Excellent products. We have been using for our call centre voice recording. Cost is ok compared to Nice & other recording solution.

Vorteile:

Recording file size is too less. Hence storage investment not required. Voice quality is good

Nachteile:

Only issue in the time of support window with IST

Amazing Product With Value For Money

Kommentare: We were looking for a product which can support selective recording and simple to use.

Vorteile:

Simple , Powerful, compatible with Cisco CUCM , we are using this software from last 4 year plus and never had any problems with it. It is simple to upgrade and support is good.

Nachteile:

Graphical User Interface and manual license renewal.

Nice product

Vorteile:

Great support. Integrated well with Metaswitch.

Nachteile:

Searching for call records can be difficult (having to put +1 in front of the number)

Engelbart

Kommentare: Top - works as designed

Vorteile:

Ease of implementation Perfect support and stable

Nachteile:

AES Server - extensions to be monitored must be added one by one into config file - we have 3000. a range would be eadier

Overall, a great recording platform for hosted service providers.

Kommentare: Once it's setup and working... you can depend on it.

Vorteile:

There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support. I've always found their team to be responsive to our needs.

Nachteile:

The user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.

Oreka TR Voice Recorder

Kommentare: Good overall. Easy to find and export recordings and anybody can just jump in and learn the interface quickly.

Vorteile:

The user interface is super easy to use.

Nachteile:

The initial install can be challenging with the different files and little things you need to get right to collect data.

Excellent software ... English required

Kommentare: It has really helped us to get professional on monitoring our call center and it's really easy to use. We don't regret our choice since most of the VoIP phone systems don't provide this service at all or have such a simple recording module

Vorteile:

The really easy to use and compatibility with any VOIP systems. The switch from our previous system to our new one was really simple. Easy to manage and to handle

Nachteile:

The only bad points is that we don't have resellers or IT companies to set it up for you ... It requires strong network knowledge to set it up... And small companies like ours don't have these skills. French translation could be improved.

This is one of the perfect solution to record our VOIP inbound/outbound calls.

Kommentare: Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do. Client relationship also increased.

Vorteile:

This tool records our VOIP calls and saves the calls to our server.The support they provide to us is good. This tool is supportive to almost all browsers.Recordings are never missed and very easy to use.

Nachteile:

I think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.

Excellent quality compare against other call recording software like Telstrat's

Vorteile:

Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

Nachteile:

The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Great, affordable solution for our VOIP call recording needs.

Kommentare: 24/7 VOIP call recording

Vorteile:

Captures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

Nachteile:

When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #. This makes looking up transferred calls more difficult.

Call Recording as a Service

Kommentare: They are very quick to respond to our needs.

Vorteile:

We looked for something that was completely in the cloud but could remain on our network. Orecx was very helpful in building out the AWS direct connect that was needed.

Nachteile:

We are on an older version. We are looking forward to what the new version provide. As a provider we wish that they could have more parent/child admin roles.

Overall a great softaware for inbound and outbound Calls

Kommentare: As I worked in a call center also for me it worked properly and suggested for you also to use and admire

Vorteile:

It was always easy to use the software which required basic PC to run the software which Oreka Tr does. Very Friendly and so far no data lost the installation is very straight and once done then is works super smooth.

Nachteile:

As per the observation, its a bit expensive for the small organization depending upon the need of the company and the web page could be even more worked out or can say eye catching.

great tool

Kommentare: Very good

Vorteile:

ease of deployment and ease of handling, low technical maintenance

Nachteile:

easy to use by the end user, great cost benefit.