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Skynamo
Was ist Skynamo?
Skynamo ermöglicht es Managern und Außendienstmitarbeitern, Kundendaten und die Kundenhistorie an einem Ort zu speichern. Alle Kundendaten (Kommentare, Bestellungen, Angebote, Kreditlimits, GPS-Standort) und der Verlauf befinden sich in der Hand der Mitarbeiter. Das bedeutet, dass keine handschriftlichen Notizen in Tagesplanern mehr durchgegangen werden müssen oder nach einer mehrere Monate alten E-Mail-Kommunikation gesucht werden muss. Neue Informationen können jederzeit hinzugefügt oder bearbeitet und sofort auf dem Gerät der Vertriebsmitarbeiter und auf der Webplattform des Managers synchronisiert werden.
Wer verwendet Skynamo?
Verkaufsorientierte Unternehmen im B2B-Bereich mit Vertretern, die sich um Kundenmanagement kümmern.
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Bewertungen über Skynamo
Excellent, rewarding, innovative, well structured.
Vorteile:
After sales support is world class, ease and simplicity of functionality of the system, technology aligned to desired sales rep behaviours, simple and easy to maintain database structure, added functions for additional revenue opportunities. Openness of the Skynamo team to consistently find ways to make the system even more user friendly and dynamic.
Nachteile:
Some of the basic reporting, but this was largely an internal issue. When the CRM reporting is opened up, then this product will compete on a global scale and add substantially more value to businesses.
Skynamo offer a product which caters for a broad base of requirements whilst offering a easy to use
Kommentare: We are able to capture live information from the field in an easy to read and understand daily report which can be sent to multiple users.
Vorteile:
Easy to use with a simple interface and for those that still battle there is constant reinforcement training offered.
Nachteile:
The contact section could have more options and the ability to accept more contacts per customer. The Insights interface could be a little more user friendly by remembering customer preferences and implementing them on the next log in. The tracking option could be brought more to the forefront with a dedicated report for easier use.
Excited initially however feel that the system should allow for a more bespoke functionality
Kommentare: Visibility
Vorteile:
Visibility of data and ability to review calls and action taken. Can add multiple forms for multiple customers
Nachteile:
Lack of forms dashboard to pull information together. Have to review each store individually. Reporting only measures in built tasks. E.g., sales order or audit. It does not report on forms strike rate or tasks etc.
Can't believe I ever worked without this app.
Kommentare: The ease of communicating and tracking my sales reps during the day. The customer information I have available.
Vorteile:
The removal of all paperwork and and ease of tracking customer spend. The tracking and communicating with sales reps during the day.
Nachteile:
The only comment I can make is that due to our constant communication through Skynamo the battery life on the tablets don't last.
Outstanding product
Vorteile:
Its user friendly, realtime data at your finger tipes. We implemented this software more than 2 years ago and it make a huge impact on our business
Nachteile:
I have been using this software for more than 2 years and I can truely say that there is not "cons".
