Was ist Natterbox?

Ein komplettes Telefonsystem, zu 100 % nativ in Salesforce. Natterbox Advanced Voice Services bietet ein globales Telefonsystem mit Contact Center, das vollständig in Sales Cloud und Service Cloud integriert und verwaltet wird. Das System ist skalierbar, von 1 bis zu mehr als 10.000 Benutzern, und wächst mit deinem Unternehmen. Ein System: Telefonsystem und Salesforce wurden zu einem System zusammengeführt. Flexibel: Nimm Anrufe überall an, sobald du dich bei Salesforce angemeldet hast. Es ist ganz einfach: Keine Telefone, Hardware oder Software benötigt – nur ein Computer mit Headset.

Wer verwendet Natterbox?

Bedient werden sowohl KMU als auch Großunternehmen. Mehrere Büros. Salesforce-Benutzer. Kleine Multinationals.

Wo kann Natterbox bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • Natterbox
  • Ansässig in Chicago, USA
  • 2009 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Albanien, Aserbaidschan, Australien, Belgien, Bosnien und Herzegowina und 37 weitere

Sprachen

Englisch

Über den Anbieter

  • Natterbox
  • Ansässig in Chicago, USA
  • 2009 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Albanien, Aserbaidschan, Australien, Belgien, Bosnien und Herzegowina und 37 weitere

Sprachen

Englisch

Natterbox – Videos und Bilder

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Kosten ähnlicher Produkte wie Natterbox vergleichen

Natterbox

52,00 $/Monat
Kostenlose Version
Gratis Testen
19,00 $/Monat
Kostenlose Version
Gratis Testen
75,00 $/Monat
Kostenlose Version
Gratis Testen
N/A
Kostenlose Version
Gratis Testen

Natterbox Funktionen

  • Agenten-Schnittstelle
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anrufaufzeichnung
  • Anrufer-ID
  • Anruferprofile
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufverfolgung
  • Anrufverteilung
  • Anrufüberwachung
  • Aufzeichnung bei Bedarf
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Automatisiertes Routing
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung über Anrufe
  • CRM
  • Call Screening
  • Call Tracking Metrics
  • Call-Center-Management
  • Computer Telephony Integration
  • Drittanbieter-Integration
  • Echtzeit-Analytik
  • Für Cloud-Telefonsysteme
  • Für kleine Unternehmen
  • IVR / Spracherkennung
  • Kampagnenmanagement
  • Kommunikationsmanagement
  • Konferenzschaltung
  • Kontaktmanagement
  • Konversion-Tracking
  • Management der Anruflisten
  • Mehrfache Skripts
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Online-Sprachübertragung
  • PBX
  • Qualitätsmanagement
  • Rollen-basierte Genehmigung
  • Rückruf-Terminplanung
  • SIP-Trunking
  • Stichwort-Nachverfolgung
  • Stimmenanpassung
  • Syndikat-Gruppen
  • Telefon-Tasteneingabe
  • Text in Sprache (verwandeln)
  • Umleitung der Anrufe
  • Verfolgung von Interaktionen
  • Virtuelle Erweiterungen
  • VoIP-Verbindung
  • Voice-Mail
  • Voicemail-Transkription
  • Warteschlangenmanagement
  • Weiterleitung von Anrufen (Call Routing)

Alternativen für Natterbox

BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.
Thrio's CCaaS platform features robotic process automation, inbound/outbound voice, full omnichannel, and built-in AI tools.
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
55PBX is a Brazilian based Business Communications Platforms with Voip, Whatsapp, SMS and integrations with Support, Sales, Ecommerce
No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
Eine gehostete Wählanwendung für eingehende Anrufe, ausgehende Anrufe oder beides. Beinhaltet SMS-Nachrichten, E-Mails und Dashboard-Berichte.
Hochwertige Lösung für effektive Zusammenarbeit, Kommunikation, Social Networking, Workflow und Wissensmanagement. Erfahre mehr über Bitrix24
TalkChief ist eine Business-Telefonplattform, die die Effizienz deines Teams mithilfe leistungsstarker Funktionen steigern soll.
A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.
Squaretalk ist eine vielseitige Cloud-Kommunikationsplattform, mit der deine Vertriebs- und Supportteams von überall aus effektiv arbeiten können. Erfahre mehr über Squaretalk
Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics.
Cloud-Kontaktcenter mit praktischer KI – Inbound-, Outbound-, ACD-, IVR-, Predictive-Dialer-, Chat-, Anrufaufzeichnungs- und CRM-Integrationen.

Bewertungen über Natterbox

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
4,4
Kundenservice
4,0
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
27%
4
55%
3
18%
Andrew
CTO in USA
Maschinerie, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best of Breed Technology

5,0 vor 2 Jahren

Kommentare: We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Vorteile:

The system is extremely flexible and is able to integrate extremely well with salesforce.

Nachteile:

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Niall
Director in Australien
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Natterbox

5,0 letztes Jahr

Kommentare: Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in.

Vorteile:

We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly

Nachteile:

The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'.

Brett
Director Sales & Marketing in Australien
Lebensmittelproduktion, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Evolving with a customers needs

3,0 vor 12 Monaten

Kommentare: Overall - OK. I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen. Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame...

Vorteile:

We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent. We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs. We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers.

Nachteile:

It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved.

Nikki
Customer rep in USA
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good phone software

5,0 letztes Jahr

Kommentare: Overall it is a good product to use with salesforce to be able to talk to customers over the phone and retrieve voicemails.

Vorteile:

It is easy to use with salesforce and the majority it pulls up the customers account.

Nachteile:

Sometimes it freezes and won’t answer a call or won’t pull up a customers account. Can hear a call but won’t show on dial pad.

Jean-Pierre
Senior Manager - Digital Customer Operations in Deutschland
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

JP's review

4,0 vor 12 Monaten

Kommentare: Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for.
But complex license management and lack of support sometimes

Vorteile:

- All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc.

Nachteile:

- Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue