ServiceDock

von ServiceDock

5 / 5 3 Bewertungen
ServiceDock

Beliebte Produkte


Wer nutzt diese Software?

ServiceDock has been built specifically for multi-location businesses like retail chains and restaurant groups. Works equally well whether you have 30, 300 or 3000 outlets.

Durchschnittliche Bewertung

3 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • ServiceDock
  • https://www.servicedock.com/
  • Gegründet 2016

Über ServiceDock

ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers.

We do that by helping you:
- capture real-time feedback via the messaging apps consumers love using;
- easily follow up with disgruntled customers to turn detractors into promoters;
- benchmark outlet performance and uncover valuable customer insights; and
- build loyalty at location level by connecting customers to your stores via messaging.

ServiceDock Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

Empfohlene Produkte

Die hilfreichsten Reviews für ServiceDock

World class customer feedback management and insights

Mit Google übersetzen Bewertet am 24.1.2019
Ben W.
Commercial Director
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

Vorteile: Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.
Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

Nachteile: No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Antwort des Softwareanbieters

von ServiceDock an 6.2.2019

Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO

Game changer

Mit Google übersetzen Bewertet am 30.1.2019
Pheonie C.
Change & Operations Lead
Rundfunkmedien, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.

Vorteile: The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.

Nachteile: We got in early, which meant the reporting features were fairly basic. However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.

Antwort des Softwareanbieters

von ServiceDock an 6.2.2019

Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO

Lies weitere Bewertungen