Stratics Networks

Kommentare: I have about 50,000 people that have interacted with my company over the past 5 years and email is just not cutting it. I gave up on this but then started to try some of Stratics Networks services and the list started performing again. I paid for the first 3 months of service on my second day using them. I can't say enough good about the customer service and that fact they always answer the phone and are very helpful.

Vorteile: Customer service is #1 for me and they have impressed me here. There are a lot of features that focus on ROI and analytics as well I also like the fact that its unlimited and I don't have to pay per minute or peruse for Ringless Voicemail and SMS. I had some question on the beginning and booked a training and anytime I call they pick up the phone.

Nachteile: I don't love agreeing to the terms every time I log in but I get it and only takes half a second.

Kommentare: I use them for Ringless Voicemail Drops and IVR Surveys. By the best company i have used for this and the customer service is awesome too.

Vorteile: Massive amount of features for RIngless Voicemail Drops and the PrecisePoll IVR Polling Product.

Nachteile: It could use a update but i hear its coming out soon in HTML5

Kommentare: The platform is terrible, hard to understand and use.
The sent out rate was very low so I figured out that it's cheaper if I choose other platform where I can pay as we go.
I tried to cancel the subscription but the website doesn't provide any place that users can cancel the subscription by themselves. The only way to cancel is sending an email to "
<cancellation@straticsnetwork.com> but it returned my email twice while they keep charge me for the next billing. They refused to refund me for the second billing.
Horrible service. Never recommend this service.

Vorteile: They offer unlimited package that I want to use. But first I tried their trial package $99/month.

Nachteile: It's complicated and not easy to understand their functional, reports. I called to technical support many times to figure out why my campaign cannot go through. I called a lot to understand meaning of their terminologies to make sure I understand all right.

Kommentare: Zero

Vorteile: Great sales pitch. Their sales materials are great, to get you to try them.

Nachteile: I signed up, as was only way you'd let me experience all, as soon as I did, I called and cancelled service. Then even though was told I wouldn't be charged, I was, I called again, same man said well fair to pay 1 month, I said not fair but OK and cancel my membership. He said would. He apparently did not. Our organization has law firm on retainer, so happy to have them contact you. So cancel my membership which I first cancelled minutes after signing up and have never used any of your offerings. Do not turn this over to same sales person, as he isn't a good person. Alan

Kommentare: Very unethical company. We agreed to a one month paid trial and they kept charging our corporate credit card for another eight months until we discovered what they were doing. When confronted they with this unethical activity, they essentially said - "too bad, go pound sand". I have rarely encountered a company and management with such unethical business practices. Take my advice and stay clear of them.

Vorteile: nothing in particular. they must have some satisfied customers who use their service.

Nachteile: We didn't get any results from the paid trial offer, but they kept on charging us for 8 months even though the offer was for a one month paid trial.