Was ist ServiceTracker?

To give our Pest Control comrades a competitive edge, a solution was needed that would handle ever-increasing regulation, compliance issues and unify all the key functions of the business. Such a system would enable Pest Control companies to be more efficient and in turn, allow them to provide a better service to their customers.

Our industry knowledge, experience and advice from industry friends allowed us to envisage a comprehensive solution. A solution from the industry for the industry.

Wer verwendet ServiceTracker?

Pest Control Industry

ServiceTracker – Details

ServiceTracker

2013 gegründet

ServiceTracker – Details

ServiceTracker

2013 gegründet

ServiceTracker – Videos und Bilder

ServiceTracker Software - 1 - Vorschau
ServiceTracker Software - 2 - Vorschau
ServiceTracker Software - 3 - Vorschau
ServiceTracker Software - 4 - Vorschau
ServiceTracker Software - 5 - Vorschau

Kosten ähnlicher Produkte wie ServiceTracker vergleichen

Startpreis

15,00 $/Monat
55,00 $
Nicht verfügbar
14,95 $/Monat

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Ja
Kostenlose Version Nein
Kostenlose Version Nein

Gratis Testen

Gratis Testen Ja
Gratis Testen Nein
Gratis Testen Ja
Gratis Testen Nein

ServiceTracker – Bereitstellung und Support

Kundenbetreuung

  • 24/7 Live-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert
  • Android (mobil)
  • iPhone (mobil)
  • iPad (mobil)

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Funktionen von ServiceTracker

  • API
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Anpassbare Vorlagen
  • Arbeitsauftragsverwaltung
  • Aufgabenplanung
  • Berichterstattung und Statistik
  • Bestandsverfolgung
  • CRM
  • Dateispeicherung
  • Dokumentenspeicher
  • Drag-and-Drop
  • Drittanbieter-Integration
  • Echtzeit-Aktualisierungen
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Elektronische Unterschrift
  • Erinnerungen
  • GPS
  • Historische Berichte
  • Integration in die Buchhaltung
  • Inventarverwaltung
  • Job-Management
  • Job-Nachverfolgung
  • Job-Planung
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundendienst-Historie
  • Kundenhistorie
  • Mobiler Zugriff
  • Online-Zeiterfassung
  • Rechnungsmanagement
  • Routing
  • Schätzung
  • Standortverfolgung
  • Statusverfolgung
  • Terminplanung
  • Versandmanagement
  • Vertrags-/Lizenz-Management
  • Wartungsplanung
  • Workflow-Management
  • Zahlungseinzug im Außendienst

Siehe die vollständige Field Service Management Software Liste

  • API
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Arbeitsauftragsverwaltung
  • Barcode / Tickets scannen
  • Berichterstattung und Statistik
  • CRM
  • Digitale Unterschrift
  • Drag-and-Drop
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Elektronische Unterschrift
  • Elektronische Zahlungen
  • Erinnerungen
  • Flottenmanagement
  • Für Schädlingsbekämpfungsunternehmen
  • GPS
  • Geografische Karten
  • Immobilien-Layout
  • Integration in die Buchhaltung
  • Inventarverwaltung
  • Job-Management
  • Job-Nachverfolgung
  • Job-Planung
  • Kalenderverwaltung
  • Kreditkartenbearbeitung
  • Kundendatenbank
  • Kundenhistorie
  • Kundenportal
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Mobile Unterschriftenerfassung
  • Mobiler Zugriff
  • Pestizidengebrauch-Nachverfolgung
  • Rechnungsmanagement
  • Routing
  • SMS-Nachrichtenversand
  • Schädlings-Aktivitäten-Nachverfolgung
  • Techniker-Management
  • Terminplanung
  • Versandmanagement
  • Workflow-Management

Siehe die vollständige Schädlingsbekämpfung Software Liste

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Erfahrungen mit ServiceTracker

Alle 19 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Bewertung

5
11
4
6
3
1
2
1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Emma T.
Business Support Manager in UK
Umweltdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Friendly

5 letztes Jahr

Kommentare: ServiceTracker is much more user friendly and adaptable to our business needs than our previous CRM system. The team are helpful and quick to respond, also provide thorough training on using the software and the set up.

Vorteile:

This software is easily adaptable to our company needs, and user friendly with great customer support.

Nachteile:

The most difficult thing is understanding and communication between the company needs and technical expectations and the software development. There is so much that this software can do and we are increasing our use gradually but sometimes understanding how it can relate to our business is difficult.

Graham L.
Director in UK
Umweltdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One Solution for Pest Control Companies

4 vor 2 Jahren

Kommentare: [SENSITIVE CONTENT HIDDEN] were the only people involved in 2017 and as well as being friendly they were always available to help us immediately. [SENSITIVE CONTENT HIDDEN] IT knowledge is exceptional and as [SENSITIVE CONTENT HIDDEN] used to be in Pest Control himself he fully understands our business. They could see that we wanted to take Service Tracker to a higher level and gave us loads of advice to enable us to do this. In the meantime we like to think that we have helped them to improve the software for other Companies too. This is a system where the skeleton works for all but you can easily add to it for your own whacky ideas. This has been essential to us although Salesforce do have various functional restrictions that sometimes get in the way.However, we always find an alternative.

Vorteile:

We could only find two bespoke programs for pest control and although Service Tracker was the more expensive it was clearly the best by a long way and had support based in the UK. We had outgrown our own access database systems and although we had started to build something from scratch it was taking too long. This product gave us a perfect starting point for sales and a very good functional programme that could be implemented immediately for Service. It was based on Salesforce but was British.

Nachteile:

Its setup primarily focussed on just the Service side for small Companies but this has greatly improved in the last two years where different issues, relating primarily to larger Companies, have been resolved.

Harel K.
Senior technician in UK
Chemikalien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Won't recommend

2 vor 2 Jahren

Vorteile:

If all bugs will be fixed than it is ok

Nachteile:

Every time it reload u loose data already written in findings. Pictures take ages to load and even than when you try and view them to paint or somthing they dont allways appear. If no reception software wont allways load even offline, you have to switch of your data and than it can load offline. You have to hold your phone sideways so pictures taken are coming up straight on the report. You cant abort a visit. Its asking you of a picture or signature, which is ridiculous cause you want to abort. Sometimes you press the prep button and the no access is being pressed Everytime somthing is reported to customer support, you get the same answer that you probably doing somthing wrong, or the phone is the problem. That is not right

Antwort von ServiceTracker

letztes Jahr

Following our call and the additional training provided, we are pleased to hear that everything is running as expected and the custom settings that have been applied by your business (i.e. Mandatory aborted visit photos, saving records and image re-sizing) have all been cleared up. If you do have any further questions or training requirements please contact us in the first instance and we will assist in any way we can. Thank you

Neil S.
Service Team Leader in UK
Umweltdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ST product review

5 letztes Jahr

Kommentare: We have transformed the way we work using this system and cant imagine ever being able to run without it. we are still developing the system to suit our needs nearly 2 years in but every time we manage to get more from the system it gives us more reason to think of more for it to do. I don't honestly believe we will ever stop.

Vorteile:

The app which accompanies the software is easy to use and provides a great platform for our technicians to be able to organise and schedule their workload. Some great features are available within the app, such as integration with Google maps which is very useful for the technicians. Portal creation for customers to be able to access all relevant information for their business, such as visits and reports, trends, analysis and important documents. The office software is also very useful and provides information about clients, schedules, visits, technicians activity and much more. this sort of information was either not possible or extremely laborious to create before we had the system installed.

Nachteile:

Not a con, but something to bear in mind. The system is what you make it. This will take time, however the system will adapt and change to your needs but will require you to understand what you want from it. the system can work fine 'out of the box' but we found that some features didn't quite fit what we wanted to achieve. The team provide a great service though, which assists you as much as you need to get the system running how you want it to.

Stephen T.
service manager in UK
Umweltdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changer

5 letztes Jahr

Kommentare: The overall experience has been a game Changer for us as a company and wonder how we operated in the past with other systems (not as effectively that is for sure)
Well done guys I can only see this system getting better and better.

Vorteile:

Service tracker has been amazing since we changed over several years ago and the thought of going back to past systems we used gives me a nervous twitch. From the technician perspective its very user friendly, even the guys who feared the technology now love it and finally the cards they worked from for years they have parted company and totally rely on the app to organise their due visits etc. From the service department and management again its very easy to operative and a wealth of information is to hand and operational remotely which has been so important during these difficult times. I would describe it as before trying to paint a room in the dark to now finally having a light bulb.

Nachteile:

The software is very workable and the Service tracker team are really good and helpful at making changes and adapting things that we have put forward, so I can not think of anything negative to say.