SPS Commerce Fulfillment

Vorteile: Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly.

Nachteile: Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to.

Kommentare: We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

Vorteile: It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

Nachteile: The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

Kommentare: I am pleased with the ease of access and the great communication I have with my SPS Support Team. If I have any issues, the Fulfillment Help Chat is always extremely helpful on getting my questions answer.

Vorteile: I like the ease of access, being able to filter my searches and save a search that I use daily without having to set up the filters again the next time I use it.

Nachteile: When filling out Manual ASN's, if there are multiple errors, I haven't found that I am able to fix one, and then have the other issues flag red until I hit the check for errors button.

Kommentare: Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work.

Vorteile: Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks.

Nachteile: I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need.

Kommentare: We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

Vorteile: It creates visibility and the tech support team is helpful.

Nachteile: Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.