--- description: Detaillierte Informationen über Freshsales zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Lead-Management-Software](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.com.de/software/155563/freshsales Seite: 1 / 26\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155563/freshsales?page=2) > Freshsales ist eine vollwertige CRM \& Lead Management Software für Hochgeschwindigkeits-Sales-Teams. > > Bewertung: **4.5/5** von 622 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshsales? Technologie, professionelle Dienstleister, Bildung, Immobilien, Gastgewerbe, Gesundheitswesen, E-Commerce, Einzelhandel, Unterhaltungselektronik, Telekommunikation, Finanzen und Buchhaltung, Versicherung. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 622 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 11,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Bolivien, Brasilien, Chile, Costa Rica, Deutschland, Ecuador, Frankreich, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kolumbien, Kuwait, Mexiko und 22 weitere ## Funktionen - A/B Testing - Aktivitäts-Dashboard - Aufgabenmanagement - Berichterstattung / Analyse - CRM - Daten-Import / -Export - Dokumentenmanagement - Dokumentenspeicher - E-Mail Marketing - E-Mail-Management - Ereignisgesteuerte Aktionen - Fall-Aufzeichnungen - For Financial Institutions - Für Versicherungsbranche - Für Vertriebsteams/ -organisationen - Gemeinsame Kontakte - Kalender-/Erinnerungssystem - Klick-Tracking - Konfliktmanagement - Kontaktmanagement - Kundendatenbank - Kundenmanagement - Kundennachverfolgung - Lead Segmentierung - Lead-Distribution - Lead-Erfassung - Lead-Pflege - Leadmanagement - Leistungskennzahlen - Management der Anruflisten - Mobiler Zugriff - Multi-Channel-Kommunikation - Pipeline-Management - Real-Time Notifications - Rechtsfall-Management - Sales-Pipeline-Management - Segmentierung - Social-Media-Integration - Spender-Management - Suchen / filtern - Terminplanung - Terminplanung - Third-Party Integrations - Verhaltens-Tracking - Verkaufsberichte - Verkaufsprognose - Vertrags-/Lizenz-Management - Vertriebsaktivitätsmanagement - Workflow-Management - Zeitverfolgung ... und 28 weitere Funktionen ## Integrationen (20 insgesamt) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) ## Ähnliche Kategorien - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) - [CRM Software für Bauunternehmen](https://www.capterra.com.de/directory/30657/construction-crm/software) - [CRM-Systeme für Nonprofit-Organisationen](https://www.capterra.com.de/directory/31515/nonprofit-crm/software) - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.com.de/directory/12/sales-force-automation/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4468 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6980 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (737 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18787 reviews) 5. [EngageBay CRM](https://www.capterra.com.de/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Nutzerbewertungen ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10. Oktober 2022* | Forschung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Phone system \& O365 Email Integration \& reporting features. > > **Nachteile**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17. Juni 2024* | E-Learning | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Nachteile**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14. August 2023* | Maschinerie | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Nachteile**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30. März 2024* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Nachteile**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Good sales and marketing CRM" — 4.0/5 > **Verifizierter Rezensent** | *21. Juli 2022* | Hausmeisterservice | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website. > > **Nachteile**: The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one. > > It's fine overall but earlier support was good and now it's difficult to get a hold of rep. ----- Seite: 1 / 26\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155563/freshsales?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/155563/freshsales) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten