Wer nutzt diese Software?

Small and mid-sized business, startups. E-shops, SaaS products.

Durchschnittliche Bewertung

6 Bewertungen
  • Gesamt 4.2 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 3.8 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 3.8 / 5

Produktdetails

  • Startpreis 10,00 $/Monat
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online
    Nicht erhältlich

Angaben zum Hersteller

  • Customer.guru
  • https://customer.guru
  • Gegründet 2016

Über Customer.guru

A set-and-forget service that automatically measures your customer satisfaction over time using Net Promoter System.

Customer.guru Funktionen

  • Benutzerdefinierte Umfrage-URLs
  • Datenanalyse-Werkzeuge
  • E-Mail Marketing
  • Fragen-Verzweigung
  • Fragenkatalog
  • Mobile Umfrage
  • Offline-Antwort-Sammlung
  • Unterstützt Audio / Bilder / Video
  • Verzweigungslogik
  • Website-Intercept-Umfragen

Die hilfreichsten Reviews für Customer.guru

easy to use, and save alot of time

Bewertet am 16.2.2018
Ale R.
Editor
Zeitung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Good insight about how people engage with our brand, and how likely they recommend our magazine

Vorteile: At first, i think why i need this? I try it..and is really good if you want to dig in your customer Most of the systems are pain to setup and people ignore, customer guru is really good when you try to see how people is engage with your brand. - Save alot of time
- Easy to implement NPS
- Really set and forget
- Good for get the insight how your brand is performing
- Even the bad reviews get a nice feedback
- If you dont know nothing about NPS, you can start right away.
- Stats and report
- Love the ui and design
We implement in our magazine, for readers to get a feedback ,how much people like it our content? how much recomend to another pregnant woman?

Nachteile: Not really. Is pretty simple to use and send NPS surveys Maybe a
- list of duplicate emails or a better way to not send to the same people (who open, who ignore, etc)
- I wish they offert more features, like rewards for people or other type of system

Super Awesome Customer Feedback Platform

Bewertet am 15.3.2019
Paphunkkorn K.
C.E.O. & Founder
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Awesome and glad to have their service!!

Vorteile: Easy to setting up, work precisely and stable.... You can easily manage the task and just wait for them to process its task when the time come!

Nachteile: one small bug on the overall processing set up, even install the code properly the system not detect as 100% complete set but the system works as usual already. Just little annoying seeing that "not finish setting at the dashboard"

ALL but 2 of my reviews deleted, and crappy customer support to go with it.

Bewertet am 15.5.2019
Sawyer H.
President
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I understand that data loss may happen, but the customer support's response was slow, and a total waste of my time. I write this review not in an attempt to damage their business, but I hope they can correct this for myself, and other customers.

Vorteile: Fairly easy to use. Good looking web app.

Nachteile: As a developing business customer reviews are crucial to the growth of my business. This summer I sent an NPS survey to my customers. I got great reviews, (thank god I wrote some of them down). My business is a seasonal business, so after that I took a break. Now my business is starting up again for the season, and I checked into Customer.guru's dashboard to see my reviews again to use for marketing. When I checked in, only 2 recent surveys remained, and the rest where all deleted. I contacted customer support, and they asked several basic questions, and I answered repeatedly that I did not delete all but 2 of me reviews accidentally (I don't even know how one would do that accidentally). After about a WEEK of no response, he rose from the dead and told me that nothing like this has ever happened, and that there is nothing they could do about. I responded with anger about how it took a whole week to reply, and he responded by saying "once you delete the ratings, they are gone for good" as if it was my fault. After such an incident, I would expect better customer service.
A week long responce AND
Very little guide on what I should do next AND
No reimbursement, even if small.

Great for Surveys

Bewertet am 19.7.2017
Cammy A.
President
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Customer.guru makes life easier for us. Survey clients with automatic followups.
I love the overall design of their dashboard and their app.
Analytics for the right decisions
They have Zapier integration aswell!

Nachteile: They have countless times said that they made Customer.guru for its simplicity, meaning, 1 account = 1 client or 1 campaign. I do hope they change it and allow multiple campaigns to be run.
Emails are being sent from their email, no whitelabled option at the moment.

Amazing support!

Bewertet am 28.9.2016
Vladimir M.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: The best tool out there to measure Net Promoter Score. It's super simple to setup, mainly if you want to use it for an e-shop powered by Shopify and really easy to use. Can't recommend it enough! :)

Lies weitere Bewertungen