Wer nutzt diese Software?
B2C-Unternehmen oder Unternehmen mit intensivem Support.
Durchschnittliche Bewertung15 Bewertungen
- Gesamt 4.7 / 5
- Benutzerfreundlichkeit 4.7 / 5
- Kundenservice 4.6 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.6 / 5
- Startpreis 60,00 $/Monat
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für Gorgias
Bewertet am 2.2.2018
an effective auto-expanding text tool
Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.
When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.
With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template
Bewertet am 27.6.2018
Excellent! Has saved me WEEKS of time.
Kommentare: This product saves me so much time I couldn't imagine doing my job without it.
Vorteile: I love this software. Absolutely one of my favorites out. Because of the nature of my job, I send a lot of emails responses to similar questions, this software allows me to save a response that I felt was good and use it whenever the same question comes up. All I have to do it type the keyword and press tab and its there. Brilliant idea.
Nachteile: I am very hard pressed to find any cons with this system. It's simple, easy to use, and saves me tons of time. The only issue I have come across is the hot keys not copying correctly into calendar invites but that is only in rare instances.
Bewertet am 7.12.2017
We use Gorgias to produce easy email templates
Vorteile: Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient.
Nachteile: There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email.
Bewertet am 13.6.2019
Gorgias for Customer Chat
Kommentare: Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service.
Vorteile: I really love how easy it is to interact with customers. You can quickly see new inquiries and categorize them by platform type. (inbox, chat, etc.) as well as label them for ease of referencing them later. My favorite feature is simply being able to search through past conversations. If I can't remember the specific answer I gave regarding an issue, I can search for a keyword and find it.
Nachteile: I don't like that they took away the option to manually mark your Chat team as "unavailable". Instead, your chat is now available when your hours are set and unavailable when they are not. With a small team, we often can't be at the computer for the full set hours and like to jump on as we are available.
Bewertet am 27.6.2017
Gorgias is a growing company with the potential to change the customer support world.
Kommentare: The Gorgias team goes out of their way to add features to maximize your customer support efficiency.
Vorteile: Gorgias customer support is truly amazing. If they do not have a feature available that you want, they will make necessary changes to ensure the very best experience.
Nachteile: Gorgias is very new. There are still some glitches that occur. If a glitch happens, the Gorgias team fixes it very quickly.