--- description: Detaillierte Informationen über Gorgias zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.com.de/software/155357/gorgias Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2) > Ein Helpdesk, der es dem Kundenservice ermöglicht, das Profil des Kunden, seine Bestellung und vergangene Interaktionen in einem Bildschirm anzuzeigen. > > Bewertung: **4.6/5** von 135 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Gorgias? B2C-Unternehmen oder Unternehmen mit intensivem Support. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 135 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gorgias - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 60,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Call-Center-Management - Chat / Messaging - Echtzeit-Chat für Kunden - Feedback-Management - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Makros/Antwortvorlagen - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Personalisierung - Proaktiver Chat - Problem-Nachverfolgung - Third-Party Integrations - Transfer / Weiterleitung - Umfragen & Feedback - Verfolgung von Interaktionen - Vorlagen-Management - Warteschlangenmanagement - Workflow-Management ## Integrationen (75 insgesamt) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... und 60 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18803 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1727 reviews) ## Nutzerbewertungen ### "CRM Made easy" — 4.0/5 > **Rodrigo** | *14. März 2025* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Easy set up and the navigation for the customer on multiple shops platform > > **Nachteile**: to many 3rd party plug in and to many add on > > the overall experience was good, easy set up, navigation, good support ----- ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28. September 2021* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Nachteile**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21. März 2026* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Nachteile**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Gorgias Review" — 5.0/5 > **Kiara** | *6. August 2026* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Gorgias is having all customer communication in one place. We use it to manage emails, phone calls, and other customer service channels, so it keeps everything organised and makes it easy to see a customer's full conversation history. The Shopify integration is excellent and saves our team a lot of time, as we can access order details without leaving the ticket. Macros, automation rules, tags, and AI suggestions also help streamline repetitive tasks, allowing us to respond to customers faster while maintaining consistency across the team. Overall, it's an intuitive platform that has made our customer support workflow much more efficient. > > **Nachteile**: The biggest downside I've experienced is that the platform can occasionally be slow when loading tickets or switching between conversations, especially during busy periods. While the AI features are helpful, the suggested responses often need editing before they're ready to send. Some automation rules and ticket routing can also be a little difficult to troubleshoot when they don't behave as expected. Improving performance and making automation management more intuitive would make an already strong platform even better. > > Overall, my experience with Gorgias has been very positive. It's an intuitive platform that has helped our customer support team manage emails, phone calls, and other customer interactions from one central location. The integrations, automation features, and customer history make it much easier to provide fast, personalised support while improving team efficiency. Although there are occasional performance slowdowns and some AI suggestions require manual refinement, these are relatively minor compared to the overall value the platform provides. Gorgias has become an essential part of our daily workflow, and I'd recommend it to any ecommerce business looking for a comprehensive customer service solution. ----- ### "Billed us on the day they told we are still on the trial period." — 1.0/5 > **Ozgur** | *31. Januar 2025* | Einzelhandel | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Gorgias integrates seamless with Shopify > > **Nachteile**: They have a short trial period. They can bill you while they tell you you are still on the trial period. > > I created a new account on Gorgias for our new brand. After a few days, I got in contact with Gorgias support to ask if we were still in trial period on Jan 17, 25. \[sensitive content hidden\] from CS team confirmed we were in trial period. A few hours later, I saw that we were billed on the same day Jan 17, 2025 for a month period with a high value package. I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy. We are not using the account. I have reset the plan to free and will close it asap. Awful CS, wrong guidance and scam. We were billed for $540 for nothing we used and now required to pay it. Be cautious for unexpected/uninformed billings\! By the way, I reached them to benefit from referral program before creating the account. They messaged me that they were going to provide referral benefits once I created the account. But no updates since then. Too fast in billing, too slow in others. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/155357/gorgias) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten