--- description: Detaillierte Informationen über Gorgias zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.com.de/software/155357/gorgias Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2) > Ein Helpdesk, der es dem Kundenservice ermöglicht, das Profil des Kunden, seine Bestellung und vergangene Interaktionen in einem Bildschirm anzuzeigen. > > Bewertung: **4.6/5** von 134 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Gorgias? B2C-Unternehmen oder Unternehmen mit intensivem Support. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 134 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gorgias - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 60,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Call-Center-Management - Chat / Messaging - Echtzeit-Chat für Kunden - Feedback-Management - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Makros/Antwortvorlagen - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Personalisierung - Proaktiver Chat - Problem-Nachverfolgung - Third-Party Integrations - Transfer / Weiterleitung - Umfragen & Feedback - Verfolgung von Interaktionen - Vorlagen-Management - Warteschlangenmanagement - Workflow-Management ## Integrationen (75 insgesamt) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... und 60 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1757 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1719 reviews) ## Nutzerbewertungen ### "CRM Made easy" — 4.0/5 > **Rodrigo** | *14. März 2025* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Easy set up and the navigation for the customer on multiple shops platform > > **Nachteile**: to many 3rd party plug in and to many add on > > the overall experience was good, easy set up, navigation, good support ----- ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28. September 2021* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Nachteile**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21. März 2026* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Nachteile**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Good product for the price\!" — 3.0/5 > **Ryan** | *16. Dezember 2024* | Großhandel | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. > > **Nachteile**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. > > Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. ----- ### "Best helpdesk for Shopify brands" — 5.0/5 > **Verifizierter Rezensent** | *10. April 2026* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Shopify integration is the best in class. You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs. Macros save a ton of time on repetitive tickets and the automation rules are actually flexible enough to be useful. Setup is fast and the learning curve is low compared to other helpdesks. > > **Nachteile**: Reporting could be deeper, especially for tracking team performance over time. The rules builder can get complicated fast if you're running a lot of automations. > > Best helpdesk we've used for ecommerce. Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/155357/gorgias) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten