---
description: Detaillierte Informationen über Gorgias zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gorgias Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias)

# Gorgias

Canonical: https://www.capterra.com.de/software/155357/gorgias

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2)

> Ein Helpdesk, der es dem Kundenservice ermöglicht, das Profil des Kunden, seine Bestellung und vergangene Interaktionen in einem Bildschirm anzuzeigen.
> 
> Bewertung: **4.6/5** von 134 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Gorgias?

B2C-Unternehmen oder Unternehmen mit intensivem Support.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.6/5** | 134 Nutzerbewertungen |
| Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Gorgias
- **Gegründet**: 2015

## Gewerblicher Kontext

- **Startpreis**: 60,00 $
- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere

## Funktionen

- Aktivitäts-Dashboard
- Alerts/Escalation
- Automatisiertes Routing
- Autoresponders
- Berichterstattung / Analyse
- Call-Center-Management
- Chat / Messaging
- Echtzeit-Chat für Kunden
- Feedback-Management
- Kundendatenbank
- Kundenhistorie
- Kundenspezifisches Branding
- Makros/Antwortvorlagen
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Offline-Formular
- Personalisierung
- Proaktiver Chat
- Problem-Nachverfolgung
- Third-Party Integrations
- Transfer / Weiterleitung
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Vorlagen-Management
- Warteschlangenmanagement
- Workflow-Management

## Integrationen (75 insgesamt)

- 29 Next
- Ada
- Adobe Commerce
- AfterShip
- Aircall
- Alloy
- Answerbase
- Attentive
- BigCommerce
- Bigblue App
- Bloomreach
- CallHippo
- Certainly
- ChannelReply
- Chatdesk Teams

... und 60 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software)
- [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)

## Alternativen

1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews)
2. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3440 reviews)
3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4080 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18785 reviews)
5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1724 reviews)

## Nutzerbewertungen

### "CRM Made easy" — 4.0/5

> **Rodrigo** | *14. März 2025* | Einzelhandel | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Easy set up and the navigation for the customer on multiple shops platform
> 
> **Nachteile**: to many 3rd party plug in and to many add on
> 
> the overall experience was good, easy set up, navigation, good support

-----

### "Best help desk, highly customizable, reasonable price" — 5.0/5

> **Eszter** | *28. September 2021* | Automotive | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable.
> 
> **Nachteile**: It would be nice if they offered phone support and more e-commerce integrations.
> 
> Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. 

Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.

-----

### "Gorgias - great for small businesses." — 5.0/5

> **Candace** | *22. April 2025* | Bekleidung & Mode | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers.
> 
> **Nachteile**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on.
> 
> Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates.

-----

### "Best helpdesk for Shopify brands" — 5.0/5

> **Verifizierter Rezensent** | *10. April 2026* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The Shopify integration is the best in class. You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs. Macros save a ton of time on repetitive tickets and the automation rules are actually flexible enough to be useful. Setup is fast and the learning curve is low compared to other helpdesks.
> 
> **Nachteile**: Reporting could be deeper, especially for tracking team performance over time. The rules builder can get complicated fast if you're running a lot of automations.
> 
> Best helpdesk we've used for ecommerce. Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related.

-----

### "Good product for the price\!" — 3.0/5

> **Ryan** | *16. Dezember 2024* | Großhandel | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents.
> 
> **Nachteile**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create.
> 
> Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far.

-----

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/155357/gorgias?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/155357/gorgias)

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