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shopVOX
Was ist shopVOX?
ShopVOX ist eine umfassende webbasierte Managementlösung für kundenspezifische Hersteller*innen.
Die Lösung umfasst alles, was du für den Betrieb deines Geschäfts benötigst: Lead-Verfolgung, Angebotserstellung, Arbeitsaufträge, Bestellungen, Auftragsmanagement und -planung, Online-Genehmigung für Korrekturabnahmen, Integration von QuickBooks, Business Intelligence, Online-Kreditkartenzahlungen über Authorize.net und vieles mehr.
Ideal für
– Schilderhersteller*innen
– Druckunternehmen
– Bekleidungsunternehmen
– Spezialanfertigungsunternehmen
– Job-Shops
Wer verwendet shopVOX?
Spezialanfertigungsunternehmen wie Schilderhersteller*innen, Druckereien, Stickereien, Siebdruckereien, Trophäen- und Auszeichnungsunternehmen sowie Fahrzeugwerkstätten.
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Bewertungen über shopVOX
Crucial tool for our business
Kommentare: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.
Vorteile:
We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.
Nachteile:
I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.
Antwort von TechVOX
vor 5 Jahren
Thanks for the great review Chris!
Great Management System
Kommentare: Great customer service and support, awesome job and client management systems, great for invoicing, accepting payments, creating quotes and sales orders.
Vorteile:
ShopVox makes it extremely easy to view all projects and jobs in one screen on the Job Board as tiles. I don't have to worry that I'm forgetting about a project!
Nachteile:
The Express version does not have a finance charge option.
Antwort von TechVOX
vor 4 Monaten
Thank you for your 5 Starreview! We're thrilled that you find the Job Board so convenient for managing your projects. It’s great to know ShopVox helps you stay organized without worrying about forgetting tasks. We appreciate your feedback on the finance charge option for the Express version. We're always looking to improve, and your input is invaluable. We're exploring new features based on customer feedback. We're glad our customer service and support, invoicing, payments, quotes, and sales orders are meeting your needs. Switching from HoneyBook is a big step, and we're honored you chose us. If you have more feedback or need assistance, don’t hesitate to reach out. We're here to help and ensure your experience with ShopVox remains exceptional. Thanks again for your review and being part of the ShopVox community!
It's a good entry to cost based pricing
Kommentare: I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts.
Vorteile:
The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further.
Nachteile:
There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed.
Excellent Software
Kommentare: We did our own set up; it was complex and lengthy - if I had it to do over again, we would definitely commit to having their experts do the set up. The learning curve was longer that it needed to be. We are thrilled with the quality of the product and the excellent customer support ongoing. I personally HATE chat support but they are so good I use it whenever needed.
Vorteile:
We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.
Nachteile:
I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.
SV Experience so far...
Kommentare: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.
Vorteile:
The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.
Nachteile:
Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.
Antwort von TechVOX
vor 4 Jahren
Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!
