qmsWrapper

Very happy to have found, even happier to recommend!

Kommentare: Project management + QMS
Processes to guide you through regulations
Templates to populate
Massively cost saving
Wonderful account management
Automated Quality Manual with a gap analysis report

Vorteile:

My company came from MasterControl; we found it hard to use, expensive, and essentially a giant version control system that was quite dated. For a long time we have to run project management separately in Asana, increasing our workload and, even after expensive MasterControl training, leaving us wondering what to do to get our medical device through the certification process. Then I found QmsWrapper QmsWrapper is not only a QMS system and a Project Management tool, but it actually has the processes and templates required to get you through ISO 13485 and an FDA510k build directly into it. This was clearly made by people who have not only been through the process, but recognised how hard it was and the need for a system to help guide one through it. Their support reflects this, as they understand your needs and go above and beyond helping you. The processes explain what you need to do, step by step, giving you templates to download, populate, and upload back into the system. Auditors don't just want to see that you have said you are going to do something, they want proof that you have done it - using QmsWrapper to do your project management, host your meetings, and have conversations in its inbuilt chat program, provide you with just that - proof. It even has an inbuilt quality manual that you configure to your companies needs. You can then run a gap analysis from what you have said you're going to do, and what you have actually done, to find the holes.

Nachteile:

They need a new desktop sync tool, which I believe they are working on, but the biggest issue with the system is that it does not interface with your local calendar. Meetings have to be scheduled all the time, with people on the go, and one must consider that the entire team does not sit in the system. It could also do with a traceability matrix, and better training videos / manuals. My account manager has been fantastic in lieu of this, and I have it on good faith that the matrix is on its way this month.

A complete beginner ...

Kommentare: Coming from ground zero I think there needs to be more to help in getting started and in understanding the fundamental approach of qmsWrapper. Having said that, for someone with a little knowledge of quality management systems it may be much more intuitive. I am impressed with the level of integration and system stability, and apart from the odd minor change to programs from that which is documented in the Help Guide, I have not been able to break it yet.

Vorteile:

As part of a very small startup medical device development company I was given the task of looking at compliance. While familiar with IT systems in general, I had zero QMS knowledge and experience, and indeed still coming to terms with the concepts and practice. At the start it would have been very helpful to have video tutorials and / or an overview diagram as to how the system works, but in their absence I ended up printing out the user manual and working my way through that and setting up a demo project to play with. I did come across a few bugs, but these were acknowledged when reported and hopefully addressed. When stumped, I had quick replies to any queries which was appreciated. From a purely IT perspective the level of integration and process / document control is impressive.

Nachteile:

I have started working on the quality manual "add-on", and while appreciating the approach being taken to use a template document integrated to the core product to permit an automated GAP report, the very limited word processing functionality in the design and amendment of the manual is for me a major issue, particularly as I am of an age where grammar matters and a document's look and feel is important.

Outdated Software

Vorteile:

Easy to understand, Helpful team, Quick response and availability

Nachteile:

The software is outdated, its like an improved excel sheet, We are using jira/confluence day to day basis and qms wrapper is not even matching with them

QA

Kommentare: I admit, at the beginning, I was a bit reluctant when it came to using it, since we previously used
paper-based system. But, slowly, I got to a point where I was proud of myself for managing my work
through it.

Vorteile:

For my job it is quite important to keep track of all documentation, including regulatory submissions. In the Storage you can see all the information on one particular document – who created, number of revisions, changes through revisions, who was the author of revision, when it was reviewed, when and which revision is approved, even the comments why the revision was declined. It takes a lot less time for showing the auditors what we did.

Nachteile:

It was a bit time consuming setting the system, and to understand what is the best way to organize our work.

Very pleased with the software.

Vorteile:

Document management is crucial for my department. But I have to mention, that we are using qmsWrapper not only for QMS, which pleased very much our needs. eSignatures for document approval is something that made us definitely say yes to the software, besides all other features and their price. They may even be a little unrealistically cheap, but if it suits them that way, it suits us as well.

Nachteile:

In the very beginning, we struggled a bit with its use, but with their 'how-to' documentation, and all other instruction, and wonderful customer support, it became a tool it's hard to live without. Some of our employees said it's not intuitive enough, but I would say it's not on the first ball.