Wer nutzt diese Software?

UniVoIPs nationally acclaimed technology offers a flexible and scalable solution for the modern business at a fraction of the cost of premise based PBX systems.

Durchschnittliche Bewertung

16 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 3.9/5
  • Funktionen 4.2/5
  • Preis-Leistungs-Verhältnis 3.9/5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • UniVoIP
  • http://univoip.com/
  • Gegründet 2004

Über Secured VoIP Phone Solutions

UniVoIP prioritizes quality of service and security with a strong Service Level Agreement, call encryption and network- friendly VoIP Phone Solutions that are compatible with most existing routers, gateways and firewalls.From seamlessly integrating with salesforce and other widely used apps, to free unlimited calling to US and Canada, 24/7 US-based support, desktop/mobile softphone capabilities, call recording, and its mobile APP, customers experience a highly sophisticated but simple solution.

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Secured VoIP Phone Solutions Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interactive Voice Response (IVR)
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)

Die hilfreichsten Reviews für Secured VoIP Phone Solutions

UNIVOIP is the way to go

Bewertet am 29.9.2016
Joy B.
Operations and Program Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Vorteile: The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Nachteile: The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Dishonest lying and deceitful.

Bewertet am 19.10.2018
Patrick G.
manager
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics.
Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

Vorteile: Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

Nachteile: Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

Antwort des Softwareanbieters

von UniVoIP an 23.1.2020

We are sorry to hear that your experience with us was unsatisfactory. To address your concerns, we'd first like to clarify that honesty and integrity are of the utmost importance to our company. We believe in developing and maintaining relationships with our customers rooted in full transparency. Our Master Service Level Agreement, available to all customers, provides a measurable framework for services and establishes a set of agreed-upon deliverables so that all expectations are clear at the onset of a contract term. This ensures that the UniVoIP Success Team and our customers are always on the same page. With that said, we apologize for any inconvenience you may have experienced. We'd love to continue this conversation with you so that we may work towards a more productive relationship. Please contact us at 855-864-8647 to further discuss.

Software Support

Bewertet am 28.9.2016
Jae G.
Administrator
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

Vorteile: Everything

Nachteile: That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

After trying to cancel after 3 years of loyal service, they tried to charge us thousands.

Bewertet am 9.4.2019
Lee C.
Manager
Druck, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

Vorteile: When representative approached us years ago, we really liked the company. He was approachable and seemed like he wanted to help.

Nachteile: Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

Antwort des Softwareanbieters

von UniVoIP an 23.1.2020

Hi Lee, thank you for your feedback. We understand your frustrations and would like to further discuss your experience with us. We promise our customers full transparency in an effort to provide 100% customer satisfaction, and we'd like the opportunity to better understand what went wrong and work to build a more positive relationship with you. Please contact us at 855-864-8647.

Working with UniVoip

Bewertet am 27.9.2016
Tania B.
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!

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