--- description: Detaillierte Informationen über UniVoIP zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UniVoIP Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [UniVoIP](/software/155023/cloud-call-center-solution) # UniVoIP Canonical: https://www.capterra.com.de/software/155023/cloud-call-center-solution Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155023/cloud-call-center-solution?page=2) > Die Lösungen sind mit robuster Architektur der Unternehmensklasse angereichert, um die Produktivität der Call Agents zu steigern und einen hervorragenden Kundenservice zu bieten. > > Bewertung: **4.7/5** von 20 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet UniVoIP? Das leistungsstarke VoIP-Kommunikationsunterstützungsprogramm von UniVoIP bietet eine hochflexible und skalierbare Telefonlösung, die speziell dafür entwickelt wurde, die Leistung von gemeinnützigen Organisationen zu steigern und das Personal zu binden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 20 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: UniVoIP - **Region**: El Segundo, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 7,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufprotokoll - Automatische Anrufverteilung - Bedarfsplanung - Computer Telephony Integration - Für Call Center - IVR - Konferenzschaltungen - Leistungskennzahlen - Mitarbeitereinsatzplanung - VoIP (IP-Telefonie) - Warteschlangenmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [Cloud PBX Telefonanlagen](https://www.capterra.com.de/directory/31102/cloud-pbx/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [RingCX](https://www.capterra.com.de/software/154951/ringcentral-contact-center) — 4.2/5 (255 reviews) 3. [Nextiva Contact Center](https://www.capterra.com.de/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) 4. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews) 5. [NiCE CXone](https://www.capterra.com.de/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Nutzerbewertungen ### "No brainer" — 5.0/5 > **Javier** | *8. Juni 2022* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. > > **Nachteile**: There is nothing I don't like about the product. It is amazing. > > We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. ----- ### "UNIVOIP is the way to go" — 5.0/5 > **Joy** | *29. September 2016* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The online interface is FANTASTIC\! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ > > **Nachteile**: The look of it feels a little "1998" but that doesn't cause any issues with the functionality. > > As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient\! ----- ### "Terrible Customer Service" — 2.0/5 > **Kyle** | *22. Juni 2017* | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. > > **Nachteile**: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. ----- ### "Univoip Review" — 5.0/5 > **Moe** | *29. Juni 2022* | Rechtsberatung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Good features and excellent support staff > > **Nachteile**: Call quality and call recording quality could be better > > Great support\! Very friendly staff that takes extra steps to ensure your issue is resolved. ----- ### "Always there for us" — 5.0/5 > **Lauren** | *20. Juli 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What we most appreciate about UniVoIP is the ease of use and the support we get. > > We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155023/cloud-call-center-solution?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/155023/cloud-call-center-solution) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten