RingCentral Contact Centre

RingCentral Contact Centre

von RingCentral UK

Wer verwendet RingCentral Contact Centre?

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Was ist RingCentral Contact Centre?

RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.

RingCentral Contact Centre – Details

RingCentral UK

https://www.ringcentral.co.uk/

Gegründet 1999

RingCentral Contact Centre – Preisübersicht

RingCentral Contact Centre bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für RingCentral Contact Centre findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

RingCentral Contact Centre Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Interaktive Sprachantwort
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Warteschlangenmanagement
Anrufaufzeichnung
Anrufprotokoll
Call Center
Mehrfache Skripts
Stimmenanpassung
Telefon-Tasteneingabe
Text in Sprache (verwandeln)
Umfrage-Management
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)

RingCentral Contact Centre – Nutzerbewertungen

Zeigt 5 von 138 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.4/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4/5
Katherine l. T.
Founding Lawyer
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.12.2018

"Great for Small Virtual Law Office"

Kommentare: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Vorteile: Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Nachteile: Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

  • Quelle des Nutzers 
  • Bewertet am 4.12.2018
Josiah H.
Internet Operations Manager
Glas, Keramik & Beton, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 15.1.2020

"Has everything you need at a great price"

Kommentare: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Vorteile: RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Nachteile: The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 15.1.2020
Jessica R.
QAPI Coordinator
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.11.2019

"Helpful "

Vorteile: What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

Nachteile: What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.11.2019
Kelly T.
Administrative assistant
Philanthropie, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    5/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 7.12.2017

"Depends on day for Performance"

Kommentare: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Vorteile: It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Nachteile: Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 7.12.2017
Santosh B.
Database Administrator
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.11.2019

"Ring Central - Review"

Kommentare: - It is a great application overall with ring central.

Vorteile: - Ring central is very easy to setup and use.
- This application has many features like recording, setting up rules for routing calls
- This application can be customized to very high extent.

Nachteile: - The pricing can be made more affordable
- They can add more features and limits to the applications

  • Quelle des Nutzers 
  • Bewertet am 6.11.2019