LimeLight

LimeLight

von LimeLight

Wer verwendet LimeLight?

Mid-size to enterprise level direct-to-consumer ecommerce retailers / sellers. We support all billing models, including: Straight-sale Subscription Offers, Free-Trial Offers

Was ist LimeLight?

LimeLight takes the complexity out of selling online for direct-to-consumer brands. Its an ecommerce platform designed to easily scale and grow revenue, while mitigate payment risk for entrepreneurs.

LimeLight – Details

LimeLight

https://www.limelightcrm.com

Gegründet 2008

LimeLight – Preisübersicht

LimeLight bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für LimeLight findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

LimeLight Funktionen

Aboverwaltung Software
Abonnementverwaltung
Mahnwesen-Management
Nutzungsverfolgung / Analyse
Produktkatalog
Rabatt-/ Gutscheinmanagement
Registrierungs-Management
Revenue-Recovery-Systeme
Self-Service Portal
Steuermanagement
Stornierungsmanagement
Testversion-Management
Umsatzrealisierung
Wiederkehrende Abrechnung
Benutzerdefinierte Betrugsparameter
Betrugsüberwachung prüfen
Ermittlernotizen
Für Versicherungsbranche
Für das Bankwesen
Interne Betrugsüberwachung
Mustererkennung
Transaktionsgenehmigung
Zugriff-Sicherheitsmanagement
Angebotsmanagement
Bestückung
CRM
Datensicherheit
E-Mail Marketing
Inventarverwaltung
Management mehrerer Geschäfte
Mobiler Zugriff
Multichannel-Marketing
Retourenmanagement
Review Management
SEO-Management
Vorlagen
Auftragsmanagement
Berichterstattung / Analyse
Bestell-Management
CRM
E-Mail Marketing
Elektronischer Handel
Mehrere Standorte
Mitarbeitermanagement
Provisionsmanagement
Retourenmanagement
Treueprogramm
Versand
Waren-Management
Abgebrochene Verkaufsprozesse wiederherstellen
Bestandskontrolle
Katalogmanagement
Kreditkartenbearbeitung
Produktbewertungen / Berichte
Produktkonfigurator
Rabatt-/ Gutscheinmanagement
Retourenmanagement
Rückerstattung-Management
Steuermanagement
Versand-Management
Mahnwesen-Management
Mehrere Währungen
Self-Service Portal
Verzögerte Rechnungsstellung
Wiederkehrende Rechnungen
Wiederkehrende Zahlungen / Abonnement-Abrechnung
Zahlungsabwicklung
wiederkehrende Zahlungen mehrerer Zeiträume
ACH Scheck-Transaktionen
Belegdruck
Bitcoin-kompatibel
EC-Karten-Unterstützung
Geschenkkarten-Management
Integration von Zahlungsabwicklungsdiensten
Mobile Zahlungen
Online-Zahlungen
Unterschriften-Erfassung
Verkaufspunkt POS-Transaktionen
Wiederkehrende Abrechnung

LimeLight – Nutzerbewertungen

Zeigt 5 von 5 Nutzerbewertungen

Gesamt
3.4/5
Benutzerfreundlichkeit
3.8/5
Kundenservice
5/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.8/5
Bewertet am 11.4.2017
Adam P.
Director of Client Success & Anti-Fraud Specialist
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

New to LimeLight

Bewertet am 10.9.2019
William D.
Director of Operations
Rundfunkmedien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The customer service team... the software is good, but hard to navigate

Nachteile: hard to navigate, lack of instructions on fields like password for new users...

Very Easy to Learn and Use

Bewertet am 10.10.2018
Geraldine S.
Gerente general de proyectos
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Enjoyed learn to use it so fast

Vorteile: In my opinion, it is a CRM that is quite complete and simple to use, which makes it accessible for different workers. No previous experience is necessary with the use of this CRM.

Nachteile: The notes that are the primary part of any CRM should have a predetermined template so that the representative's work is much faster and more effective

Great to get started, but in the long haul needs for feature Uugrades or required

Bewertet am 6.2.2018
Verifizierter Rezensent
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.

Nachteile: Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.

Bewertet am 8.12.2017
Matt B.
Digital Creative Director
Marketing & Werbung, 51-200 Mitarbeiter
Quelle des Nutzers 
Quelle: GetApp
1/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis