MoveitPro

Revenue Generating Product And Award Winning Service

Kommentare: My overall experience has been delightful. Nobody or no company is perfect. But I gather the feeling each time that I speak with anyone, including the owner, that there is a sense of pride to strive for perfection. They want to be better at all times. That is something I think everyone can value.

Vorteile:

The product is very impactful. It creates an added layer of professionalism that is impossible to achieve alone. Customers are delighted to see their estimates professionally written line by line with the personized branding that is integrated into their product. There were a few things that were not easily integrated into their software. I did have to make a few tough changes that I struggle with till this day. Most notably I had to switch my merchant account to the one that integrates with their systems. It has made it incredibly challenging to keep tabs on where and how the money is flowing because the gateway Moveitpro uses is quite archaic.

Nachteile:

There are a few difficulties here or there that I wish were easier to use. I think there isn't a software out there that will integrate perfectly with your existing processes. I may be wrong. But, I'm interested in the potential the company has shown and am willing to stick around and see what else they improve on. This is a testament to their customer service and willingness to listen to your needs and attempt to correct things.

Simply the best.

Kommentare: It has been superb! From the onboarding through the training I have had nothing but great customer service and exceptional responses from the staff at MoveItPro. I wouldn't ever consider using anyone else...ever!

Vorteile:

The software is very modern and easy to use. It was the most user friendly and intuitive versus other platforms that I researched.

Nachteile:

There are very little concerns I have with the product. Only issue is the ADMIN dropdown does not freeze when working within it and you have to click back in each time. This is the most used tab.

Disastrous Experience

Vorteile:

none at all they're if i can go back i would never have continued the conversation.

Nachteile:

A Disastrous Experience with Move It Pro: Deceptive Practices and Incompetent Support My experience with Move It Pro has been nothing short of a nightmare. Initially, I was attracted by their offer of a two-month trial period. The promise seemed straightforward enough, and I was willing to give their online moving software a shot. However, it quickly became clear that their promises were nothing more than an empty sales pitch. As soon as I began using the software, I realized it wasn’t meeting my needs, so I decided to cancel before the trial period expired. That's where the real trouble began. I contacted their customer support, expecting a straightforward cancellation process. Instead, I was met with a baffling level of incompetence and indifference. The representatives I spoke with acted as if they had no record of my trial period or my request to cancel. They were unhelpful, dismissive, and seemed entirely clueless about their own service. Despite my attempts to resolve the issue, I was repeatedly given the runaround. It was clear that either Move It Pro has deeply flawed internal processes or they deliberately choose to mishandle cancellations to extract more money from their customers. In the end, not only did I feel deceived by their false advertising, but I also had to endure a frustrating and futile battle with their customer service team. This experience has left a sour taste, and I would strongly advise anyone considering Move It Pro to think twice. Their service is misleading, and their support is woefully inadequate. Save yourself the trouble and find a more transparent and customer-friendly option.

Solid software for moving companies

Kommentare: So far so good!

Vorteile:

Ability to be virtually paperless. Well thought out from perspective of sales person, customer, and crew members.

Nachteile:

Many things such as importing leads, changing certain fields require help on the backend. Fortunately [SENSITIVE CONTENT HIDDEN] and the rest are extremely responsive to questions.

Daily MIP User

Kommentare: Support has been great with the onboarding and setup process, [SENSITIVE CONTENT HIDDEN] has been great with helping get everything set up and running and answering any questions that we've had

Vorteile:

The software is easy to use in the daily functionality with estimates and dispatch being readily available. I like being able to track the business numbers from sales/estimates/actuals and keep all of my information in one spot

Nachteile:

More integrations and customizations would be nice, but that may not be a system error as much as a unfamiliarity with the software. One specific thing would be having an "add custom item" button in the inventory portion of the estimate to allow for the non typical items. I would also like to see the clients contact information appear on the Account Data page for fast easy access for calls. Last request would be to have a manual send email bank for specific follow up emails that are not linked to the automation program.